Am I being 'Phished'?

  • 1
  • Question
  • Updated 3 years ago
Over the past few days I have been receiving telephone calls from someone who claims to represent Exede. He uses what I consider to be a very bad, fake East Indian accent. He said that he was following up on a performance issue with my internet connection. I have not reported any performance issue to Exede. I told him that I was not going to answer any of his questions and I hung up the phone. I wrote down the phone number that my cell phone said he called from and tried to find out about it on the web. The number is somewhere in Austin, Texas (I live outside of Austin). The next day my cell phone rang and I saw that it was the same number so I rejected it. A few minutes later I got a call from a different number with a different area code. I answered it, said hello, heard a few beeps and my phone began to dial the original number that this person called from. I cancelled the call. Not long after this I received notification of about 4 or 5 text messages from this number. I deleted them all and blocked the number. Later on when I returned home I checked my e-mail and I found that I received an e-mail from a company in Austin called 'Universal Satellite' in Pflugerville, just north of Austin. Several words in the message were misspelled and the grammar used was poor. I have not responded to this e-mail and I have not called any of the numbers associated with it. This sounds like some sort of scam or phishing operation to me. In the e-mail they say that they want to come out and check the installation but they don't mention my physical address. It occurs to me, as Exede knows where I live, that the e-mail would have said "We would like to check the installation at (my address)". The email used poor punctuation and there were several instances where capital letters should have been used but weren't. I would like to think that a company as large as Exede employs people and affiliates with better communication skills than that. Are these people on the level or am I being set up for something? As I have said previously I have reported no performance issues to Exede so I don't see why they would need to come out and check something that is not malfunctioning. What is going on here?
Photo of James Cleveland

James Cleveland

  • 4 Posts
  • 0 Reply Likes
  • Annoyed

Posted 3 years ago

  • 1
Photo of Steve Frederick

Steve Frederick, Champion

  • 2542 Posts
  • 1563 Reply Likes
James, this sounds like a scam for sure. Exede is based in Denver, CO and does not normally call people and want to send out a service tech. I would send an email to exedelistens@viasat.com and reference this post, along with your account number, and if possible, a copy of that email you received and let the moderators look into this.
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello James, I greatly apologize you’ve had to experience these types of phone calls and emails. I would have to agree with our forum champion Steve, those phone calls and emails do appear like they would possibly be associated with some sort of Spam or Phishing Scam. We would certainly like to get that information from you so we can investigate the number that keeps calling you and the email you received as well. Feel free to send your account and contact info to exedelistens@viasat.com Thank you 
Photo of Steve McGann

Steve McGann

  • 1 Post
  • 0 Reply Likes
I had a similar issue a few months ago.  The local company that apparently did my original install started calling and emailing me about needing to do a free check on my install something to do with service issues.  I ignored them but they kept emailing and calling.  It seem suspicious so I called Exede customer service to see if it was legit.  They scheduled the appointment with the installer who came out and adjusted my dish and said my service should be better now.  My service didn't change.  My upload and download speeds stayed the same.   
Photo of Bev

Bev, Champion

  • 2817 Posts
  • 1140 Reply Likes
Yeah scam. One of my friends fell for a similar scam and, it was a casing, as in they used it to get to her house, then of course learn the hours she was home so they could rob her when she wasn't home. She lost all of her electronics, some jewelry and, her two registered pugs.
Photo of Brad

Brad, Viasat Employee

  • 2816 Posts
  • 919 Reply Likes
Hello James, 
I have received and answered your email. As odd as it sounds it was a legitimate call. We were showing a weak dish signal and mispointed dish that our dealer in that area needs to correct.