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Hi to Exede and thanks to Margaret Beth C from customers service. I went over again! It was going out in the rain and enjoy 5 inches and more in 12 hours> or watching you tube, chatting to my daughters in Tahiti and Puget sound. So I called the number and ask if they could please reset my usage. I already bought 200$ worth of xtra gigs. That very nice lady told me then I am ready for a gift of 5 Giga Bites extra and no pay. SO SHE get a triple like and a big Aloha. "Its still raining and the road is closed on 3 places and even though my house is shaking and the rain still coming down, I only lost connection for a little while. Exede Stay strong and thanks. Special greetings to Lindsay, Beau and the Night rider. Aloha to you.