All four lights flashing on modem!!!!

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  • Updated 3 years ago
We have had Exede for a few weeks and it has been working great. We noticed for about 3 days now the 4 blue lights on the modem have continuously blinked and the internet does seem a little slower. We did change from a direct connection to wifi and was wondering if that has anything to do with it?

Any suggestions would be great because the manual says they should be a constant blue when connected.
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Peter Nichols

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Posted 3 years ago

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Knight Rider

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Adding a wireless router would have no impact on the modem functionality / modem lights. Yes all the lights should he on but flashing independent at random just indicating that the modem is working and sending / receiving data. Is all four are blinking in unison that would indicate a problem most likely. I would send exedelistens@viasat.com am email and get Diana or Lindsey to look over your account and see if they can get you back up and running. Include your account number and contact info refencing this post.
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Thomas Black

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The bottom three on mine flash all the time but I believe the top one is your power and should be on steady. Also if you are using a router and you just turned on your WiFi make sure your guest network is turned off or your neighbors will use up all your data. Never give out your sucure network password either. Connect any tablets phones yourself so only you know the password. Data limits are a pain but you can get used to them. Good luck!
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Knight Rider

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Haha you are right...correction bottom 3 should flash top is the power. I wasn't thinking about the power light. Thanks Thomas!
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Thomas Black

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No problem! I have learned a lot from your posts and comments on here so keep up the good work!
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Thomas Black

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Hey Peter, if you have a Netgear Router they have there own webpage settings, that is where you change your setting for the guest network. You can also see what devices are on your password protected wireless network. I check mine often just in case some one has hacked in to my secure network. Just a nice feature I thought you should be aware of.
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Knight Rider

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Thanks Thomas!! I try to help sense I have had satellite for over 9yrs now. Worst part is the cable line is right there in reach. Its right at the end of my driveway but can't get it sense driveway is 1700 feet long :'(
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R Frederick

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On mine the 3rd light blinks the 2nd one intermittently and the 1st and 4th are steady.
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Knight Rider

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Yea most wireless routers are at 192.168.1.1 and then you have to log in and you can see all the stats of the router including changing the wireless security level, password and you should be able to see what devices are connected. Also you can go in and add the MAC address filtering to only allow the MAC address of the devices you key in to connect for added security.
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Peter Nichols

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Thank you folks, I appreciate the timely responses. All 4 lights are blinking simultaneously at a constant interval of roughly 1 second lit up blue, and 1 second with none of the lights illuminated. The modem began doing this immediately after I hooked up my Apple Airport Extreme wireless router . The internet is still cooperating and haven't really noticed anything out of the ordinary other than the modem's flashing lights. Speeds seem up and down but nothing that I wouldn't expect and even when speeds are slightly slower, it doesn't bother us since we had dial-up previously and Exede is 1,000,000 times better :) (obviously that's a bit dramatic but it sure feels that way.)

Anyways, hopefully somebody has had this issue and can help us out. Again thank you all so much and I will message the support e-mail address that Knight Rider provided me. I think I might also try power cycling both the modem and router and maybe that will resolve the problem!
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Peter Nichols

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I guess I should have tried power cycling modem/router first! It worked and now the power indicator is remaining solid and down/upload indicators are flashing at random intervals, while the bottom light (LAN?) remains solid. I'm sure most of you know what the process is to power cycle, but in case someone is interested I simply unplugged both modem/router, then I waited 10 minutes and plugged the modem in, then wait 5-10 minutes and plug the wireless router into the wall and everything should be reset and ready to rumble! I'm sure there's some type of science behind power cycling but I heard about it awhile ago with Comcast and I think it pretty much resets stuff.

Sorry for the initial cry for help I could've saved everyone the time by doing this in the beginning!
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Knight Rider

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It's ok as Labs said sometimes a power cycle can cure things and some times not so always good to ask for help in case the power cycle don't work.  If you have any future issues or anything feel free to pop back in :)  and Labs will have more of his comics for us :)

Till next time.

NR
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Old Labs

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All four blue lights flashing in unison is an indicator of a non-specific modem fault.

The blue light special generally indicates a cleanup in aisle 4 is needed and that an installer visit is imminent. However, as you've noted sometimes that visit can be avoided with recycling the power in the orderly fashion you've indicated - power on modem, wait, power on router - the delay in between allows the modem to reinitialize and acquire signal without any distraction from the router.

Typically it's safe to power on the router once the frantic dance of the sugar plum blue lights on modem power up settles down (typically less than 10 minutes but can vary).

Constant blue (except for an occasional pulse check) is the norm when everything is idle, including devices.  

But maybe someday the blue light special will indicate ViaSat's rolling back prices ;
(Edited)
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Knight Rider

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lol as long as the blue light special don't mean there's a cop car behind me pulling me over I am good with it :)
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Diana, Viasat Employee

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Hi Peter, I'm glad to hear power cycle worked for you.  It would have been my 1st suggestion.  Also, a big thanks to the forum members for all your help and suggestions. As usual, you all are awesome and so very helpful!!  Exede Diana