add beam and gateway info to account page

  • 1
  • Idea
  • Updated 3 years ago
  • Under Consideration
Why can't you ad the beam and gateway numbers to the account page when we "customers" login ? I think every customer should have that info and I do think it would help new customers better understand how /why they get their internet.
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thorneo

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Posted 3 years ago

  • 1
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Knight Rider

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I know a lot of people ask about that information but really us end users have no reason to know it.  Its used on the back side to know how many people and how much usage there is so they can not over load their system.  Also based on that usage and number of users on that beam that determines what plans they can make available to us end users but again all that is on Exede side.
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Old Labs

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Having that information can be extremely useful when it comes to DIY differential diagnosis of problems both on this forum and the other forums in determining whether others are having similar problems attributable to beam, gateway or Accelenet server.

It came in handy for those of us experiencing problems on the Salt Lake City core node (Accelenet server) back in early January and I'm convinced the exchanges here led to a more timely resolution of those problems.

In point of fact, those of us who subscribe through NRTC have had that information (as well as other useful information) readily available on our account pages since day one:

        

Some information redacted for privacy.

At times, ViaSat appears to be its own worst enemy. Just saying...
       
(Edited)
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Alex, Viasat Corporate Communications

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Hey Thorneo, I've forwarded your suggestion to the product folks. I don't know that most customers would know or care about their beam number/gateway, but I know some do. 
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Old Labs

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See rationale above...
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thorneo

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Thank you Alex I really do like the fact that you replied to this and I hope to see you reply more often. Oh and sorry for the late reply I've been pretty busy getting in this coming winters wood.
(Edited)
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James Morris

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I would like to see that information available also.
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Dave

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I too would like to see that information. Case in order, I had my cable just barely burred by the installer. I was mowing grass and hit the cable that had worked its was to the top and was exposed. 
I had to scramble and put a new cable in 75 ohm RG-11 was all I had. SO i used it and got a lot better signal and a lower S/N ratio. But I couldn't see what it was doing on the other end. So I have no idea on what the signal is hitting the satellite with.