Need help with account login

  • 1
  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
I received the message that my email or password was incorrect when trying to login to email account.
So, I tried to change the password.
Now, my account is suspended.
I've tried to call customer support; however, I cannot stay on the phone forever waiting for someone to answer.
Photo of Serena Clark

Serena Clark

  • 4 Posts
  • 1 Reply Like
  • frustrated and confused

Posted 4 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3563 Posts
  • 1340 Reply Likes
Hello Serena

Calling in to reset your account will actually be the quickest way to reset it. You can email us at but the call will be significantly faster. Call 855-463-9333
Photo of Serena Clark

Serena Clark

  • 4 Posts
  • 1 Reply Like
I have set up a new email account so I can send an email to I have already tried calling twice . I never got through.
Photo of Diana

Diana, Viasat Employee

  • 2450 Posts
  • 481 Reply Likes
Hi Serena,  If you can't get email to go through, please call in. Since this is a public forum, we do not want you to post any personal information. Again the number to call is 855-463-9333.