Need help with account login

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
I received the message that my email or password was incorrect when trying to login to email account.
So, I tried to change the password.
Now, my account is suspended.
I've tried to call customer support; however, I cannot stay on the phone forever waiting for someone to answer.
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Serena Clark

  • 4 Posts
  • 1 Reply Like
  • frustrated and confused

Posted 2 years ago

  • 1
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Brad, Viasat Employee

  • 2887 Posts
  • 968 Reply Likes
Hello Serena

Calling in to reset your account will actually be the quickest way to reset it. You can email us at exedelistens@viasat.com but the call will be significantly faster. Call 855-463-9333
(Edited)
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Serena Clark

  • 4 Posts
  • 1 Reply Like
I have set up a new email account so I can send an email to excedelistens@viasat.com. I have already tried calling twice . I never got through.
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Diana, Viasat Employee

  • 2154 Posts
  • 384 Reply Likes
Hi Serena,  If you can't get email to go through, please call in. Since this is a public forum, we do not want you to post any personal information. Again the number to call is 855-463-9333.