Need help with account login

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
I received the message that my email or password was incorrect when trying to login to email account.
So, I tried to change the password.
Now, my account is suspended.
I've tried to call customer support; however, I cannot stay on the phone forever waiting for someone to answer.
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Serena Clark

  • 4 Posts
  • 1 Reply Like
  • frustrated and confused

Posted 2 years ago

  • 1
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Brad, Viasat Employee

  • 2703 Posts
  • 858 Reply Likes
Hello Serena

Calling in to reset your account will actually be the quickest way to reset it. You can email us at but the call will be significantly faster. Call 855-463-9333
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Serena Clark

  • 4 Posts
  • 1 Reply Like
I have set up a new email account so I can send an email to I have already tried calling twice . I never got through.
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Diana, Viasat Employee

  • 2087 Posts
  • 351 Reply Likes
Hi Serena,  If you can't get email to go through, please call in. Since this is a public forum, we do not want you to post any personal information. Again the number to call is 855-463-9333.