Unhappy with DirecTV/internet package

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  • Updated 1 year ago
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  • (Edited)
The Direct TV/Internet package sold to me has been a disaster from the get-go. No disclosure of internet details, a 14-page on-line contract presented after the satellite service (a surprise to me: thought it was ATT provided) was installed, ownership of the satellite even after discontinuing service, etc. Notification of contract details via snail mail three days after installation. Reps are unfailingly polite but not helpful. A total disaster
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Howard

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  • frustrated

Posted 1 year ago

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Tim Spake

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But you still owe and are getting up to 25mbps accordingly the champions. good luck in cutting ties with this find upstanding company
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Bev, Champion

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Hi Howard, there is a bit of a learning curve with Exede Internet service. Yes, in areas where AT&T/DirecTV does not offer fiber or cable service, they do partner with Exede/Viasat to provide internet service.

If you are having any problem or have any questions, you can ask here and we will do our best to help and answer your questions. You can also email your account and contact information as well as your questions or concerns to exedelistens@viasat.com and, someone who works for Viasat/Exede will be happy to help you.
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Brad, Viasat Employee

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Hi Howard,

I've been personally working on investigating some of our DirecTV point of sales so I'd really want to look into this for you. Could you email me at exedelistens@viasat.com?
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Ron Frank

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DirecTV went on sale Oct 10 1994, I was a customer Oct 11 1994. I purchased it the 10th, but waited until the following day to install it.  They have gone down hill since.  The biggest plummet was 2 years ago when AT&T acquired them.  I tried to save money and bundle it with my Exede, NOPE!  "New customers only"  Now they keep offering me discounts if I bundle with AT&T cell phones.  There are NO AT&T towers here and I can not get AT&T phone here.  The prices keep going up, the customer service keeps going down,  Just last week we had a big fight with them to remove a bogus charge from our bill, AGAIN, and they refused.  Same old story, "once its on the bill, it can not be removed" that is why we dont get the discount for "autopay" because once they actually take the money for the bogus charges  GOOD LUCK!  A "refund" or credit is 20 times harder to get than simply removing something from a bill.  They simply want MORE customers.  They dont care about their old customers or whether they are happy or not.  Combine all this with half or more of the networks playing the same stinking show over, and over, and over all day long ... THIS is why I hang on for Viasat2  I cant wait for the day I can cut the cord and stream what I want when I want through my internet!    OH HAPPY DAY!
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Bev, Champion

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I'm hoping everyone will get something to allow cutting the cord at least by the time VS3 is fully operational. I'd love to be able to ditch DTV in favor of Sling, Hulu, Netflix and YouTube.
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VeteranSatUser, Champion

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Sports is the one drawback as networks are keeping a tight grip on those. Yes, I know there are ways around that, but not necessarily legal ways.
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Bev, Champion

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I don't care about sports and, we have XMRadio for my husband who only cares about football - good enough. Beats that 200/mo DTV bill.
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Ron Frank

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I am on the lowest plan with DTV but after fees etc for 2 boxes, AND 2 TVs and HD and DVR and DVR "service" we are up to $100 a month.  I have told DTV multiple times ... if I want to watch 16 hours straight of American Pickers, or Law & Order, or Diners Drive Ins and Dives I can buy the seasons on DVD and not pay them $100 a month!  We like movies, and shows that stimulate your mind.  OLD History, OLD TLC, OLD Discovery before everything went reality shows.   YUP, streaming is gonna be our BEST option!
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Bev, Champion

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You sound like me. Yes I want to see the new episode of Chopped - No I do not like paying for 7 reruns of the same episode all week. Yes I wanted to see the live coverage of the Solar Eclipse - No I do not like paying 200 a month so that I can watch repeats of the SAME once live show all day long.

Streaming is the way to go, endless repeats is no good and. not worth the cost but, until Viasat makes using around 4 to 6 GB for streaming per day an affordable reality, I'm stuck with DTV bills.