Billing issue

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
My bill is due on the 4th day of the month. Four days before the due date I upgraded from the 10g plan to the 18g plan. When the bill was due the 18g plan was withdrawn from my bank. I immediately went back to the Liberty 10 program. I checked and it was verified. I called to report a problem and while I had to wait 15 minutes for a service rep, I ask if the bill would be prorated on my next billing. She told me I would be charged full price for the 10g service. I had 18g for about 4 days and paid for the service for a month. Where is the $40 adjustment I should get on my next months bill. The point is, I did not use but 3g of the 18g I paid for. The service rep said I paid for the plan and not the usage. It might be in the contract, but is that fair to treat a customer that way?. Where is the JUSTICE???!!!!
Photo of Butch Bolt

Butch Bolt

  • 1 Post
  • 0 Reply Likes
  • pissed off.

Posted 4 years ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 3533 Posts
  • 1326 Reply Likes
Hello Butch,

Send us a email to We bill a month in advance and I'm sure there's some partial fees on your bill. Either way I'd like to look at the bill. In addition you can view your bill on and review the breakdown as well