30 Days of heartwarming Viasat facts

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  • Updated 5 months ago
As a retort to the vile and petty lies that we, the benevolent and caring customers of Viasat have endured, I have decided to fight fake news with fact. For next 30 days you will be treated to little known stories and facts that prove Viasat is not a scam.

1: Viasat was the first satellite internet provider to bring us a cool triangle shaped modem.
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Stephen Rice, Champion

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Posted 6 months ago

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VeteranSatUser, Champion

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There is some other facts out there about Viasat-2 in the last few days. Do a Google search on Viasat-2 And select the "news" tab.


I will refrain from actually posting such news here, but expect more to come.


And to add to Stephen's facts. Viasat has an operations office in Denver Colorado which handles the satellite internet that we as customers use. And they did a good job restoring service for many of us yesterday. They are good people!
(Edited)
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Mohammad Hussein al-Baghdadi

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Here is the Viasat coverage map for VS-2.

So how come so few people can get VS-2?


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Ivan Bludnik

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Greenland and Nova Scotia good
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VeteranSatUser, Champion

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Coverage does not equate to where the high density spot beams are. That is where the difference is.
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Dan White

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Polar bears and Eskimos should have excellent service.
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fmj77

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Looks like the Canadian government and military is benefiting from new service with Viasat 2. Wow, that really makes me look forward to improvements in my service.
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VeteranSatUser, Champion

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Yes. Plus some other Spacenews.
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Stephen Rice, Champion

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2: Viasat has an awesome web forum where Deku can talk about anime.
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fmj77

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Viasat needs to revamp this forum with a new UI and bring back the PM function.
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Alex, Viasat Corporate Communications

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We shut down the old WB forum because it was silly to have more than one. That said, we know this one isn't the greatest -- look forward to some changes coming soon to improve it.
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VeteranSatUser, Champion

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Looking forward to it!
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fmj77

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Awesome news Alex!
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fmj77

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Awesome news Alex!
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Stephen Rice, Champion

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3: Viasat has a convenient mobile app that lets you do things like monitor data usage, activate the Video Data Extender, and view plans.
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Stephen Rice, Champion

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4:  The Viasat modem makes a nice hand warmer during the winter months.
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GabeU, Champion

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Let's not forget the little  bits of crunchy nougat!  
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VeteranSatUser, Champion

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Well I am sure you can find other things to grow on that farm that consumers are demanding Bev :)


Watch the series Ozark on Netflix.  Excellent series.  And will remind you of your area too.... and it features a "farmer". 

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Bev, Champion

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I know, it does remind me of here.The Missouri Ozarks are just a 7 hour drive north for me. No "Farmers" around here but a few slightly crooked retired politicians that will try to sell you railroad land if you don't know any better LOL.
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fmj77

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My modem doesn't get that warm, which is a good thing.
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fmj77

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My modem doesn't get that warm, which is a good thing.
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Stephen Rice, Champion

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5:  With Viasat, you don’t have to worry about rates changing all the time. Viasat offers a price lock guarantee for three years.
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Oliver

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price stays the same but the glass will be half empty or maybe half full
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gm92066

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Just don't ever change your plan or try to use the vacation suspend mode/plan, the you lose that price lock!
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VeteranSatUser, Champion

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Very good point!

Some of Stephen's points here could construed as "fake news" :).
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Easton

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They also offer a slow service during peak time guarantee!
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Deku (The #1 Hero Data Saver), Champion

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@Stephen Rice oh why thank you so much for the kind words ^-^ OH YEAH BY THE WAY!!! i too have the last name rice also :) imma from the winnebago tribe ^-^ just to let ya know by the way :)
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Stephen Rice, Champion

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6:  You don’t have to let living in a rural area or a remote location keep you from enjoying easy access to the internet. With Viasat, you can have reliable service wherever you choose to live or work.
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Stephen Rice, Champion

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7:  Viasat delivers the fastest in-flight internet while you soar the skys at 35,000 feet in the air.
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Old Labs (VS1-329-L12FZ)

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That's because it's closer to the satellite with no trees to worry about.
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VeteranSatUser, Champion

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Or weather!
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Easton

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And the slowest for those of us on the ground paying.
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Tres Bien

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Don't forget the most important "fact" of all, Viasat offers ubiquitously "affordable high speed internet"; well, "affordable" if you can afford it and well, "high speed" when it's high speed.
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Jim16

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Affordable is very accurate.  

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GabeU, Champion

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Only $6.70 per GB.  What a bargain!  SMH.  
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Tres Bien

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And do you claim to be a real, flesh and blood, heart-beating human?  If so, why then would you attempt to define affordability as it might pertain to the devil's offerings?
Being a tool has to hurt.
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Mohammad Hussein al-Baghdadi

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Tres Bien,

Are you suggesting that there are fake people commenting on this forum?

That could be. Of the more than 500,000 residential customers, less than 15 people continually dominate this forum. Most are extremely defensive of any criticism of Viasat. That is a strange statistic.

One particular jerk, who calls himself a Champion, seems to delight in antagonizing people who have legitimate problems. He thinks that he can disrupt the flow of criticism by creating scapegoats.

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Stephen Rice, Champion

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8: Viasat community members are the most well informed bunch in any internet circle. We get our internet news from the most reliable and respected source: https://community.viasat.com
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Jim16

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Fox News!
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Ivan Bludnik

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RT.com is the best.
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Stephen Rice, Champion

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9:  It is cheaper to get internet from Viasat than to pay a cable company tens of thousands of dollars to run a line to your home.
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Jim16

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9.5:  Or to sell your house and move.
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Stephen Rice, Champion

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10: Viasat makes it possible to have home phone service in areas where traditional phone service is not available.
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J&J

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Yes, this is a bonus, and, if a person uses the ViaSat Voice the data used for the phone doesn't count against a person's usage.  I have it and it works quite well.... always.
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VeteranSatUser, Champion

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I am glad it works for you.  It is also overpriced and the fact the data doesn't count...well the amount of data VOIP uses is minimal.

But it works for you and you don't have a problem overpaying for something you could get cheaper.  More power to you.  It is your money to spend on how you see fit!

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Andy Schack

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As a retailer, I quit selling Voice many, many months ago. It is a bug in search of a windshield and I don't care to be the wiper blade anymore. 

Andy
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Stephen Rice, Champion

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11.  Viasat customer care can help you determine how your data is being used by doing a data usage review.  Customer care can be reached by sending an email to Viasatlistens@viasat.com.
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Old Labs (VS1-329-L12FZ)

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Viasatlistens reaches out to Viasat’s Corporate Social Care team that serves a much different function than the Customer Care team, but customer care can also provide that usage breakdown at last check (NRTC support could also at one time)  - indeed even a retailer like Andy can.   
(Edited)
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Andy Schack

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As a retailer, I can see usage by category in pie chart form which is useful. The daily usage bar graph we have access to however is utterly useless as it has no numerical values, just bars and lines. The question I always ask when at a meeting is "how many gigs are in a line?". Never got an answer. 

The REAL answer is to have a tool that allows any Viasat customer, no matter which sat they are on or what modem they have, to see a FULL breakdown of usage.....content, daily usage, per device usage, etc. This would dramatically reduce Customer Care calls. Not to mention calls to my store. 

Speaking of which, while I appreciate those of you who have sought my business out in an effort to get help or answers, please understand that we can ONLY devote time to OUR customers. We are NOT paid by Viasat.....I only make money if I am selling and installing a system and I can't do that if I am playing Customer Care agent and tying up my phone line. 

Andy
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Old Labs (VS1-329-L12FZ)

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Well if it helps and since you really need to know the area not length - 1 GB requires about 6.88 square millimeters and weighs about 729 femtograms ;)

https://superuser.com/questions/11423/how-much-does-a-gigabyte-worth-of-data-physically-weigh-on-a-h...

Length would depend on the diameter of the line ;)
(Edited)
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VeteranSatUser, Champion

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I have the how data is used tool on my Verizon account. In general, I find the tool completely useless. I am sure Viasat's is no better. And I am okay with that as privacy issues come into play.
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Deku (The #1 Hero Data Saver), Champion

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@Old Labs AHAHAHAHAHA!!! i just legit laughed at one of the comments there XD also... i dont know much of what micrograms are... but... yeah... BUT!!! one of the comments made there it cracked me up laughing my butt off XD ill show ya what comment :3 cause... i circled it into red :3 so yall guys can find it :3 HERE I GOOOOOO!!!!!!!!! :3



the one comment circled in red... MADE ME LAUGH MY BUTT OFF!!! XD ROTFL XD
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Stephen Rice, Champion

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12:  Viasat provides high speed internet to Air Force One.
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Bradley

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Wished POTUS got my blazing speeds. Then we’d see Congress act swiftly.
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Old Labs (VS1-329-L12FZ)

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Tweets don't require that much bandwidth.
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Stephen Rice, Champion

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13:  Viasat 1 was designed to be capable of providing 100 Gbps total throughput.  Because of amazing work done by Viasat engineers, the same hardware now delivers 140 Gbps thoughput to Viasat customers.
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Andy Schack

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Got'cha beat Bev....or I should say my Wife does. She's got cousins named PeeWee and another one named Cricket, and another one named Boogie. 

Andy
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Andy Schack

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Got'cha beat Bev....or I should say my Wife does. She's got cousins named PeeWee and another one named Cricket, and another one named Boogie. 

Andy
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VeteranSatUser, Champion

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Hearing the word cooker makes me think of other things.  Are you sure you want to admit to that name :)

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Bev, Champion

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We used to have a PeeWee out here but, he passed away 3 years ago. Of course we have a Junior and a Hippy Goat Lady, but doesn't every backwoods and backwater community down here? LOL

LOl Vetran, that's why I explained it and, always do when I tell it. Just food, not that other stuff.
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VeteranSatUser, Champion

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One never knows on what all is growing on (and going on) that farm patch of yours!



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Stephen Rice, Champion

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14:  Viasat allows customers to come here and criticize their service, whether the complaint is valid or not.
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Bradley

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It’s an interesting proposition. Most big businesses will have some type of forum. I suppose they feel it’s better to create one that can be controlled rather than someone else (usually a disgruntled customer) creating a site that catches on with customers.

Forums do tend to be the top hits when people research. I will say, in my experience, ViaSat seems comfortable letting this one run. Most forums are heavily moderated. I don’t use profanity or generally do anything that breaks forum rules, and I’ve been moderated many times on other forums. I just try to speak the truth as I see it. Kudos to ViaSat on this forum.
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Stephen Rice, Champion

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15:  Easycare offers an extra level of support for your Viasat service at a low monthly price of $5.99. It includes free service calls and more.
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Old Labs (VS1-329-L12FZ)

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FWIW, NRTC mileage may vary - each individual member organization has some flexibility on how they handle things. Mine charges for installation, 90 day warranty on the install, no lease fee and after the 90 days it's pretty much all on the subscriber but generally no charge for equipment replacement unless you took a sledgehammer to it. No extended service plan option available. No two year commit on my install either some 7-8 years ago - although equipment remains theirs.
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Old Labs (VS1-329-L12FZ)

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Don't these post make you feel all warm and fuzzy?  Oh wait, that's just my hemorrhoids flaring up...
What's in your Kiester? Wait, I think that's Capital One...

"If I can get comfortable talking about Kiester than you can get comfortable using Preparation H.”
(Edited)
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Mohammad Hussein al-Baghdadi

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“The best answer will come from the person who is not angry.”

Arabic proverb

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Mohammad Hussein al-Baghdadi

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“The smarter you are, the less you speak.”

Arabic proverb

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VeteranSatUser, Champion

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Yea Old Labs. I had different options than you. I could have paid up front and not had a lease fee, but it didn't include the maintenance plan. So I opted for the lease fee which includes maintenance and a free install.
(Edited)
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Stephen Rice, Champion

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16:  Viasat has the fastest residential satellite internet of any other carrier in North America with speeds up to 100 mbps.
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Mohammad Hussein al-Baghdadi

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And the 34 people who can get this speed are quite happy.

The other 500,000+ people not so much.

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GabeU, Champion

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ROFLMAO!!!!  That's one of the best replies I've read in a long time.  
(Edited)
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Stephen Rice, Champion

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17:  Viasat internet access makes a great Fathers Day present.
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Old Labs (VS1-329-L12FZ)

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My father just disowned me... he'd have preferred a tie or selection of Hickory Farms cheeses.
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Andy Schack

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LOL. Great retort. 

Andy
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Mohammad Hussein al-Baghdadi

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And then there are some whose father is also their uncle.
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Brad, Viasat Employee

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Labs, Cargo shorts would have been good as well. With all the cargo storage on the go he could have stored a lot of cheese
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Stephen Rice, Champion

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18:  Despite Net Neutrality being rolled back, Viasat has not changed internet plans, policies or operating behavior. 
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Stephen Rice, Champion

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19:  New Viasat customers receive free installation when signing up for service.
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Michael McDowell

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Who are you and what have you done with Steven???
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Steve Frederick-VS1/Beam314, Champion

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I am alive and well, enjoying all the hype this forum has contained lately.
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Jim16

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Steven, Stephen.  Tomato, Tomoto...
(Edited)
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Stephen Rice, Champion

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20: Viasat technology was a vital tool used to provide emergency communications in New Orleans after hurricane Katrina.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Read the link - it's from the FCC not that they're trustworthy - but it's safe.

It was all quick deploy portable and temporary. The towas weren't up they were down - it was targeting FEMA, Military, State and Local Government emergency communications not the general public.

But here's a preview:

  

Stephen never claimed it was so folks could keep up with Facebook.
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VeteranSatUser, Champion

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Towers blown down. Generators out of gas. Generators fail.

When I travel out west in remote country, I carry a sat phone. As long as the satellite is still in space, I know I can get an emergency call through. With cellular, no towers in a lot of areas in remote locations.

Now, if I am in a cave, that is a different story:).
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VeteranSatUser, Champion

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Yes, for emergency management. But it could also be deployed in shelters for emergency workers and survivors to stay in touch. The military does that too. Viasat-3 anyone?
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Old Labs (VS1-329-L12FZ)

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I'm only addressing Tres Bien's skepticism ;)
 
Of course but in this case it was for primarily emergency communications between the various agencies involved in the Katrina and Rita recoveries  - although undoubtedly some called home. This was probably a military bird to begin with in 2005.

Today and as noted it's evolved for public use:

https://www.exede.com/blog/5-ways-viasat-provides-assistance-disaster-strikes/

 
(Edited)
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VeteranSatUser, Champion

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Oh I know you were.

I think government emergency response teams, Red Cross, forest firefighters etc. would be interested in a Viasat team that could deploy at a moments notice. Sort of like a subscription service. Then go out in the field accordingly.