10kbs bandwidth?

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Well.  Since the pandemic began and folks started staying at home, my almost usable bandwidth has dropped to useless.  Seriously.  No mail.  No web services.  And constant connection resets bricked one of my computers during an upgrade.  Now I can't unbrick the computer because it is IMPOSSIBLE to install the OS without bandwidth.  I'm disabled, on fixed income, and the internet is my lifeline to the world and information, much of it critical for health and safety these days.

$50/month for what?  Sure, the line is "on," but all that does is satisfy the single category of whether or not you have "service." But what does 10kbs serve?  From where I sit, this sure looks like fraud and theft to me.
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tim

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Posted 2 weeks ago

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Old Labs

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What plan are you on and how much of your data usage threshold have you used? AT $50 per month you're on a classic plan or liberty.
(Edited)
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Admiral Korbohuta

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10kbps? Sounds like you have either used up priority data or have a problem with your equipment.
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tim

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Yes.  My 12 GB of "priority" data is usually gone after syncing my email account the day my connection resets.  I suppose I could stop using email entirely to compensate, but that kind of defeats the purpose of having the internet in the first place, doesn't it?

Or, you think I don't know how to operate my network hardware.  In any case, sure.  It's all me.
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Admiral Korbohuta

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I'm not trying to be an ass. Just stating that with speeds that slow it usually indicates that you're being heavily throttled or have an issue with your equipment.
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tim

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Well, yeah.  "Heavily throttled" must be the operating paradigm.  What I'm saying is at what point is "throttling" the functional equivalent of "off?"

And why should I pay for "off" if that is that status for most of the time now?  I'm being serious.  You know, I've tried to write to Viasat to discuss.  And the icing on the cake is they reply that "due to heavy volume, we will not be responding to email."

So you can't call and discuss.  Chat is a joke.  They won't accept email.  And you come to this forum to vent as a last resort and all you get is BS from "happy users." which I do not believe for a nanosecond exist in reality.
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Old Labs

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Who said anything about being happy?

You blew through your priority data in a day (apparently a liberty plan but you still refuse to answer the question completely). You are not only being throttled but also deprioritized and that's how the Liberty plans work and always have. But you know that after 10 years right? You're on the bottom of the priority list during periods of congestion which are just about about 24/7 these days. Buy more data or use the free zone if you have one.

Adapt to the new reality for now.

Prior to the crunch you were getting by apparently since you only showed up here recently - it's the depriotization during congestion that's killing you now not the throttling if on a Liberty plan.

You won't get a direct answer from Viasat here either except for them marking your post as acknowledged.

Look into boosting that barely usable cell signal you mention elsewhere - it's what I did and you can color me happy with the cell service now. My free zone on Viasat is simply used to augment that cellular service but even now I begin to question its value in my service area. It's dragging there too but not surprising to me.

You know nothing about my own personal circumstances - doesn't matter it's a none ya and they grant me no special entitlements - none ya business, as are your's. I wasn't content knowing my lifeline relied on satellite internet and did something about it rather than simply venting here and shouting at passing clouds..

So vent... it's your right and if it makes you feel better, go for it!.

https://corpblog.viasat.com/internet-traffic-surge/
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