@ ViaSat Inc.

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I expect to get what I pay for. I'm a pissed-off California consumer.  We sue companies here, a lot, and we win. We are known around the world for that.  We have the best consumer protection laws in the world, except temperature-compensating gas pumps, Hawaii has us beat on that one.  One of our better laws has to do with "reasonable expectation" of goods and services provided for compensation.  A contract clause stating "up-to" brings little mercy from the court when a person states "I am a layman, untrained in law" in their complaint.

If ViaSat was unable to deliver the goods for an unforeseen reason and was working diligently to remedy the problem, I wouldn't be angry, but when they are throttling my speed and offer extortion to get it back, I take action.  I don't accept that I can go elsewhere, I am here and I pay, so my service should consist of what I pay for.

I have not seen a speed greater than 1.25Mbps since this fiasco started, at any time of day or night.  I NEVER saw a speed less than 12Mbps prior to this ordeal, at any time day or night.  I will post my speed test as of this morning at 9:45am at the bottom of this post, a time of day my speed should be "normal."

I sent my complaint to viasatlistens@viasat.com and did not enjoy the boiler-plate reply.  I countered with a better explanation of what ViaSat can expect and if everyone saw that counter-reply, ViaSat might end this travesty in minutes.  

ViaSat has some brilliant business lawyers but they are totally deficient in criminal law.  This thing they are doing brings a typical sentence of 20 years in prison, there's a clue of what they are involved in.  To say we can leave if we don't like it is no defense.  The reply Brad sent me condemns ViaSat more than once under the statutes they are violating and actually confirms they are violating State and Federal laws.  I am waiting to hear from 'ViaSat Brad' or counsel for ViaSat concerning how they expect to turn this around to a "no harm - no foul" 'accident'  on their part and restore everyone's service that has been impacted by their recent activities.  I have little patience remaining.


 
 
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J&J

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  • like they are very brave or very stupid.

Posted 6 months ago

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M.E.M.

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It is hard to forget your scurrilous and insulting previous responses in the past to people with complaints about Viasat.
Now the shoe is on the other foot.
What goes around comes around.
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J&J

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Perhaps you missed the part about "@ ViaSat?"

Since you are here, I fired on people that were unreasonable and made unfounded accusations against ViaSat.  Those people attacked ViaSat without first investigating the problems they were having.  I do my homework first.
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Nathan Hart

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Your contract clearly states they have the right to change the service.
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VeteranSatUser, Champion

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Sure does.

We as customers have the right to cancel to.

I just did 2GB of downloads in under 15 minutes.

I am :)
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VeteranSatUser, Champion

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You are serious about this? According to some people we should just accept it and move on.

Glad to see you back J & J.
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M.E.M.

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I feel the pain for people like you and others who have contributed to this forum in a positive way. Viasat is taking advantage of you. So far, I have no axe to grind because my service has actually improved since I first started posting here.
However, I have no sympathy for those forum members who, in the past, unconditionally defended Viasat as shills and obnoxiously insulted those with problems.
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J&J

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When someone came here accusing ViaSat of stealing their data saying "No way I used that much data in only X-days" I became a junkyard dog defending ViaSat.  I also have always said if ViaSat is in the wrong, I will put them in check promptly and I have.  That was only fair.
 
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Casual Observer

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See 8.4 of the terms and conditions regarding dispute resolution in:

https://www.exede.com/documents/master/customer-agreement.pdf

Not saying accept and move on, just proceed with their "process" outlined there if serious. 
(Edited)
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J&J

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Mr. Jab...

Yes, there are alternatives and I am attempting to change ISP's now.  I need the rain to stop long enough to plant a pole on a mountain since I was denied a permit for a tower (but a pole the same height is permissible, go figure).

Some of you should investigate T-Mobile's (Or Metro by T-Mobile®), as they have rolled-out their 600Mhz Extended Range system nearly nation-wide.  They have a little box similar to the Jet-Pack but T-Mobile's might work where the Jet-Pack can't.
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Casual Observer

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@Jab

So again what's your point and what does it have to do with this conversation? We're not discussing alternatives here but rather the merits of some criminal proceeding that has yet to materialize. I was seeking your input on J&J's claims and how he should proceed.
(Edited)
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Jab

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If enough background material was presented to FTC, and if they were motivated (keep in mind, the emperor has influence there), I suspect FTC may find foul play if speeds are intentionally throttled down during prime and non-prime times.

In regards to a Class Action, this would have to be reviewed.   There are some differences between class actions in federal court versus state court. And it essentially comes down to the rule that governs the class action. In federal court, there’s one rule. It’s called Rule 23. And that’s the court rule that allows for class actions, and it determines the criteria that one must have to become a class action. The states all have similar rules. They’re not exactly the same. And they vary from state to state."

I asked someone to use FCC's speed test.  Having background information is not enough, but factual data to support a claim.  Hard throttling during non primetime, as someone suggested, suggests an intentional act....either being an incompetent or competent act of programing. 

Viasat may have had the legal right to change policy, but hard throttling is a separate issue.  Insurance/etc companies change policy terms, usually when renewed.  Facebook/Paypal/etc., change policies whenever.  For instance, Paypal..."These changes are detailed on our Policy Update Page and will go into effect on March 29, 2019. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account. If you close your account before March 29, 2019, the changes will not apply to you.  So Paypal is saying, take it or leave it...no discussion.

Apparently, Viasat allowed for customers to leave their service, without penalty. If true, and if hard throttling does not exist, FTC would reject, and a Class Action is fruitless.
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Steve Frederick-VS1/Beam314, Champion

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I am waiting for J&J to show just why he thinks Viasat has committed a criminal act with the latest policy changes. I cannot foresee him coming up with any proof that Viasat has held a gun to any of its subscriber's head.
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Casual Observer

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Thanks, I knew I could count on you Jab. I think we should just frog march Brad right on out of here with all of this evidence - just kidding Brad! Pretty sure I didn't need to add that but you're undoubtedly under a lot of stress ;)
(Edited)
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J&J

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@ ViaSat Brad,

I received your email from today.  I question if it was sent prior to you seeing this post, or will that email remain the official statement of ViaSat Inc.?  You are "corporate" and as such you speak for the corporation itself, not just a branch office where corporate has no knowledge of events.

The law I allege ViaSat is breaking does not end even if I am invited to cancel my service with or without penalty, or change plans, or "sit tight" where I am.  Simply being subjected to what ViaSat has done is sufficient for convictions.  I think I'll be keeping my appointments with a law firm in Santa Clara.

I feel I have gone the full measure of being fair with ViaSat.

Thank you for your reply's, it shows ViaSat is aware.

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VeteranSatUser, Champion

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Is that beware, or be aware?

Sorry. Just trying to add a little levity for a bad situation.

Deku will smack me again!

I miss the old forum!
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Jim16

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Crazy Craig has reappeared.  He was touting to be everyone's White Knight a year or so ago.  He will take down Viasat single handed..... ( I bet VetSat would LOVE to have Craig's dismal 1.25Mbs speed all the time)
(Edited)
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Stephen Rice, Champion

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I’m confused. I always thought Casual Observer was J&J using a new screen name.
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Bradley

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100% correct, which is why it would make such a compelling court case.
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VeteranSatUser, Champion

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What you are referring to Gabe would be internet service would be treated as a utility.

Power is a utility.  Water is a utility.  Telephone is a utility (think about that one).  Broadband internet is not in the United States (at least not nationwide).
(Edited)
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GabeU, Champion

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Yeah, that, more or less.  
(Edited)
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J&J

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Bradley,

Thank you for trying to use reason in what is happening here.  This is not a civil matter, it is criminal.  I do not have the approval of my attorneys to disclose publicly what the specific allegations consist of yet.  Every person affected by the so-called policy change is a potential victim.  Ideally, nobody needs to retain legal counsel to file a report of an alleged crime, this is what calling the police, sheriff, or visiting the District Attorney is for.  I want this done right, thus a Silicon Valley law firm will prepare the complaint that I will be signing.  Proper and correct presentation is important.

Did anyone notice that ViaSat changed the contents of nearly every single topic in the "Legal" section of their website?  This was done the day after I first contacted ViaSat by email to inform them they may have committed a major felony in their revised data policy.  We are always told to go there and look for ourselves if we doubt they are abiding by their own policies.  I looked and NOWHERE was the new policy.  I did the classic "Save Page as..." thing the day before and used their policies (as they were prior to 2-22-1019) as part of my point of what they are doing (also violating their own published policies).  I saved every bit of their policies before they hastily changed them the next day (2-22-19) (without a new revision date).  They knew they were trespassing (going where they knew they shouldn't with the new data policy) and stepped on a snake... how poisonous it turns out to be depends on how the law handles this.

Deku made some astonishing observations about ViaSat, who they were, their ideals, the friends they had, and the friends they have now.  It was her thread that made me decide enough is enough. (https://community.viasat.com/viasat/topics/dear-viasat-and-every-viasat-customer).
It seems Viasat has fallen in with the wrong croud.   I also find it appalling the disrespect some of you are showing in her thread.  You even turn your insincere apologies into another slap in the face.  I guess for some life is just a big party where nobody ever sobers-up.

I think I'll leave again for awhile, let you all speculate and play who-knows-best.
 
(Edited)
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Steve Frederick-VS1/Beam314, Champion

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@VetSat.  I wasn't aware that water, lighting, sewage were utilities. If they were, then almost all of those on Viasat and Hughesnet would have municipal water and sewage, and even street lighting. 
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Deku (The #1 Hero Data Saver), Champion

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OOF

UGH UWAH

AUGH

*THUD-DUMP* *THUD-DUMP* *THUD-DUMP* *THUD-DUMP*

GASPS!!!

HUFF HUFF HUFF

AHHHHHHHHHHHHHHHHH

*Total Dead Silence*

*Cricket's Cricketing away*

*Crickets stop Cricketing*

*Total Dead Silence no wind blowing nor anything*
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Jab

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@ Deku...OOF

Better to say, "Plop plop, fizz fizz, oh what a relief it is!"

@all

Allegations of throttling can be submitted to the Federal Trade Commission, Pai said. The FTC has no rule against throttling, but it could try to punish carriers if they mislead consumers about the existence of throttling.

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Ricky5

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What’s happening? What fiasco is going on with viasat?
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Deku (The #1 Hero Data Saver), Champion

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You must have a Brain knowledge of a worm in the ground. (Also known as Earth Worms)
(Edited)
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Casual Observer

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Deku,
With regard to your fist post, don't worry, i suspect the debate will likely continue as folks get out of bed either with or without J&J. Without more clarification from him, however, there's not much for me to debate.

With regard to your second post, some things are best left unsaid.


Ricky5,

The fiasco J&J is referring to id regarding the policy changes to Freedom and Unlimited Plans (specifically unlimited plans acquired prior to February 13, 2018). These changes took place on January 15, 2019 and have been the topic of great debate since then - this is just the latest soap opera episode.

(Edited)
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Brad, Viasat Employee

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All I can say is more or less what was indicated in the email.  

For those affected, a change to another plan appears to show immediate relief. You're more than welcome to stay as is but be aware that's how the plan will operate moving forward. Changing a plan will be immediate relief but if this is a deal breaker we are not charging cancellation fees if applicable. 
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SonyaA

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Other words what Brad is REALLY saying is they are trying to force us out of our plans by making our plan mind numbing slow. In other words get off the plan or get out is what I am hearing. 
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VeteranSatUser, Champion

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You are exactly right.

Hughesnet did the same thing to me years ago. I had a grandfathered plan that worked great. They made some changes and it was basically unusable. So instead of changing plans, which would require new equipment, more money, etc., I just went with Wildblue.

The companies change, but history repeats itself.
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fmj77

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I hope Viasat loses every lawsuit thrown at them and are forced to change their traffic policies again. This time to actually improve the service for their customers.
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Doug Pruette

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Stephen Rice, Champion

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Bill and Ted’s Excellent Adventure is based on a true story.
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fmj77

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Actually, I believe it was. I had a couple of friends in high school that went through similar experiences as them.
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VeteranSatUser, Champion

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Personally I like Napolean Dynamite better.

Vote for Pedro.
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GabeU, Champion

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For a few months I kept seeing kids wearing "Vote for Pedro" T-Shirts in our local village.  I had no idea what they were for.  Then I saw the movie a few years later.  

It's pretty funny.  
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Stephen Rice, Champion

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Napoleon Dynamite didn’t have a functional time machine. His uncle got scammed into buying a device that zapped him in the balls instead.
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VeteranSatUser, Champion

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You never know unless you try!

I always wanted the Browns to sign Uncle Rico.

You never know unless you try!
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Ronald Stricklin

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Here's to many frivolous lawsuits that just waste the limited funds the company has. Here's to just as many legitimate lawsuits. If you can't afford a lawyer but you have the time, consider filing a complaint with the FCC, your state's attorney general, the FTC, and any applicable government agency. 
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fmj77

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@VetSat, the satellite market is shrinking but it'll likely never go away. Many folks in this country will never have access to anything better than satellite. Viasat still seems to be investing in the technology, evidence being the 3 new satellites going up in a couple of years.
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Jab

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@fmj77

When autonomous type vehicles start rolling out assembly lines, more and more bandwidth will be required to update their driving maps.  Wireless companies, and satellite companies will be engaged in this competition.  Additionally, since a cheap mobile antenna exists today for sat based transmissions, its just a matter of time before mainstream auto OEMs introduced vehicles with this tech.

Musk is not into LEOs for consumer home based satellite...its about the drive-time experiences...like Sirius XM Satellite Radio...how about real-time video watching from Netflix/etc...like done on some aircraft these days, across USA
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VeteranSatUser, Champion

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I didn't say satellite internet is going away, I said it is a stagnant market. My point is that two companies won't be in the marketplace, only Hughesnet.

As far as the three new satellites, that is more for their commercial and third world country initiatives. I don't expect it to make much difference in the domestic market (see Viasat-2).
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fmj77

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Regarding VIasat 2, I still believe the antenna issue is much worse than the company is letting on. The relief that it was supposed to provide never happened.
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Jab

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@Vet

But, this news tidbit below would suggest some analysts think there's still some low lying fruit out there:

August 29, 2018 Viasat will receive $122.5 million in U.S. federal subsidies through the Connect America Fund, and is tasked with providing internet access to more sites than any of the other funding recipients.
=============
It would be nice to find specific plans that are given to those signing up via CAF monies.
=============

Although cellular is used in this WiFi setup,

Viasat teams with Bentley Motors to deliver secure in-vehicle Wi-Fi - In its deal with Bentley, broadband will come from cellular networks – at least initially. The platform can aggregate channels from up to three mobile operators to boost speeds and reliability. The Wi-Fi router and other parts of the system are located in the trunk.

it suggests Viasat is engage for a connected vehicle world....the previous satellite barrier was finding a cheap vehicle antenna for the masses...this too, has passed.

In this ballpark, the future's active players are warming up....its coming, but satellite is king of the hill for coverage, whereas cellular is king of the bandwidth hill. Maybe a hybrid system will be the future, for redundancy.