"Silver Unlimited 25 Mbps" plan a "promo"

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Is the "Silver Unlimited 25 Mbps" plan listed on my available plans list a permanent plan or a "promo" for this plan?
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bill nord

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Posted 9 months ago

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Old Labs

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For existing customers and when showing as available on your customer portal, it's not promotional pricing if that's what you mean. For new customers, it's a promotional price for 3 months followed by full pricing.

However like all available plans showing for existing customers, it may be a limited time offer as new plans are introduced - especially with ViaSat-2 going online in a few weeks when the game changes once again.
(Edited)
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johnny c

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I had the plan for a month at 150 Then checking the a few weeks later I noticed the same plan for 100. I selected the plan and got the request pending screen.

A few days later, when the request pending screen was gone the plan was no longer available. I called in to check if I had actually been switched. The customer rep I got was from some place overseas, and couldn’t answer my question. Fortunately he transferred me to somebody in the states that had more info, and while she didn’t have visibility of my current account she did say based on the procedure I described, she was pretty confident my plan was switched but had to wait til 1 Jan to see if it did. My plan was changed, Silver for 100.

Via sat needs to take a lesson from Verizon, they always know the details, Viasat accounting system is archaic.

So how is the plan: 480p is really. not bad, of course if you have a great TV you really want 1080, but I wouldn’t pay anymore, on demand TV looks HD. I set up a recording and then watch it the next day, downloads are slow, what’s new.

I had consistently faster speeds with my old modem and my 25G classic plan. The new modem looks nice, seems robust, but I feel like I have given too much control to Viasat, plus when I hit the 150G, remember I was on the classic 25 for 3 years, never exeded my data, all updates after midnight. The WiFi became problematic, I just used cell data on phones for the last two days.

So I think the modem is an intrusion, too much Viasat control. Yesterday I got my new data, WiFi magically got better. But if you go to a new plan requiring the new plan.

The good news is the overall system is ok and the cost now is reasonable. If the new sat doesn’t give constant increased speeds, really unlimited without snail like speeds, I can still live with what we have.

Wish I still had my old modem.
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johnny c

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Sorry for a few typos, did the above on my iPhone and don't see an edit capability now. So:

 I think the modem is an intrusion, too much Viasat control. Yesterday I got my new data, WiFi magically got better, the signal was stronger in the house, i believe the modem and router are in cahoots.

 But if you go to a new plan requiring a new modem then you too will be more controlled.

Still trying to stay positive as to what the future may hold.
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VeteranSatUser, Champion

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The "new" modem is actually an old modem that has been around now for a few years.

The "new" modem for Viasat-2 is a complete redesign from the ground up and will be superior to this modem you are talking about.

But based on what thoughts you are describing, you still will not be happy with the new modem when it comes out.
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Bradley

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Same here. Silver was $100 for a day. I switched, but it won’t show how much my plan is now.
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bill nord

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What exactly is the monthly bill including any rental fees?