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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Recent Conversations
Conversations 1 - 20 of 7628
Photo of Tim Boling
How do I speak directly to corporate?
I have contacted the main number to resolve my continually slow internet speeds and have received a multitude of "solutions" that onl...
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of John Postizzi
Switching to Linux?
Is switching to Linux worth the hassle? What is involved to do this? Is Linux really better than Windows? Thanks.
  • 1 me too
  • 10 replies
  • Question
Photo of Kyle
Notifications for new data plans?
Is there any way I can be notified when new data plans are available? Especially plans for the Viasat 2? When will we know the details fo...
  • 2 me toos
  • 6 replies
  • Question
  • In Progress
Photo of Alex Murray
Flashing white for 2 days
My exede modem has been flashing white for 2 days now.I've tried unplugging it,resetting it but still doesn't work. Now all I get is flas...
  • 1 me too
  • 4 replies
  • Problem
Photo of Allen Taylor
And the sad story continues....
And the sad story continues....7 days ago I contact Support and Customer Service to inform them that my speed tests are showing less than...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of James B Bunt
Data notification pages
this website keeps popping up and it stops my Internet altogetherhttp://notice.exede.net/dap-redirect.... stop sending this to my IP addr...
  • 3 me toos
  • 4 replies
  • Problem
Photo of Deku Izuku
Can I have a 2nd account on here??? (ill explain below please read thank you :3 )
JIYA GUYS!!! >:3 this is deku here... BUT!!! as the title says... i just wanted to make sure that if having an a 2nd account on here is a...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Ron
Maximum distance between dish and modem
I'm wondering how far I can locate my Exede dish from my modem to achieve a more permanent location free of tree branch obstructions.  It...
  • 1 me too
  • 6 replies
  • Question
Photo of JWillard
Installer told us we should be able to get Gold 50 unlimited plan. Why is it NOT offered in my area 75092
Had service for 1 night watched a Roku movie & the thing went on the Blitz ,was a week to the day had service restored, was told I had al...
  • 1 me too
  • 9 replies
  • Question
Photo of Amber Thompson
Where is the satellite beam located in Alaska? Does Alaska have full beam coverage?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Joel Janzen
Modem Size
I am working on a cabinet design and am needing the actual size of the older black and blue modem. I do not have the model number as my c...
  • 1 me too
  • 6 replies
  • Question
  • Acknowledged
Photo of Debra Helton Weaver
Viasat 2 speed concerns
Viasat 2 satellite...I was told by customer service reps and technicians that my speeds should never drop to less the 5mbps during peak h...
  • 2 me toos
  • 8 replies
  • Problem
  • Acknowledged
Photo of wm4bama
Wildblue.net web mail server fails
Web mail server @webmail.wildblue.net/#1 freezes up after logging in with screen saying "Loading...."first time I've seen this problem..M...
  • 1 me too
  • 3 replies
  • Problem
Photo of mike
cable guy did not show
Tech did not show at the designated time, spent 3 hours waiting for someone to replace fing modem.  No phone call to cnx nothing, interne...
  • 1 me too
  • 3 replies
  • Problem
Photo of jesse
Unlimited silver is not unlimited!!!
Was wondering why my internet was running slow until I read the fine print saying when you exceed 150 on the UNLIMITED Silver plan, they...
  • 3 me toos
  • 11 replies
  • Problem
  • Acknowledged
Photo of Beth Matthees
Wildblue.net email not working!!!
I cannot get my wildblue.net email to work. One page has me enter my email and password and the next page says its loading... It's been...
  • 4 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Lois Freisleben-Cook MD
shamefully slow speed at a new connectyion
I just had internet "gold" service installed so I could have video sessions with a patient who lives in a rural area.  Viasat knew what w...
  • 2 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of BRENDA GILBERT
THE WORST INTERNET CONNECTION AND CUSTOMER SERVICE EVER!
IF YOU ARE THINKING OF USING VIASAT/WILD BLUE AS YOUR INTERNET PROVIDER. - BEWARE. Know that you are doing so at your peril. We have be...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Thomas Schreiber
unable to retrieve inbox mail from phone or pc, motoman2@wildblue,net #113392655
mail
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of loypressley
Upload speed is almost nothing.
Upload speed is almost nothing. Download is fine. Low upload speed has caused my signing in to some websites to abort. This is the second...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress