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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Recent Conversations
Conversations 1 - 20 of 7265
Photo of John Jones II
Liars
I talked with several customer service reps and 2 satellite installers and they all assured me that on the unlimited 25 plan even when i ...
  • 1 me too
  • 6 replies
  • Problem
Photo of Andrew Snowden
Cannot access WiFi or Router settings
I am a new customer, my installation was just completed about an hour ago. I'm trying to configure the ViaSat WiFi Gateway, so I went to ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Anna Morgan
Disappearing data in windows 10?
Anyone else having any issues with mysteriously disappearing data? I've used about 8GB, about twice what I normally use at this point in...
  • 2 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of Gary
Bad move to Liberty 12
Been a customer now for 14 years on a 10 GB/month plan and was pretty much satisfied once I got an ASUS router. My installer called with ...
  • 1 me too
  • 7 replies
  • Problem
Photo of Ellen Rose
Thanks for all the troubles but...
I want to Thank You all so much for getting someone out to install the service, I guess it was my mistake that I was to have a server or ...
  • 1 me too
  • 1 reply
  • Question
Photo of Dan Krieter
Contact Corporate Office
Charged $75 for service I’ve tried to cancel. I want the phone number for the corporate office. No supervisor will reverse the charge.
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Gary LaBree
Is Viasat Voice available in Wellton, AZ 85356
  • 1 me too
  • 1 reply
  • Question
Photo of ChuckS1
Repeated service appointment no-shows
Been without service since 8 October. First service appointment was scheduled for 12 October. Tech came out and would not go on the roof...
  • 2 me toos
  • 4 replies
  • Problem
Photo of John
Data usage not matching router
This is the second month in a row that my data usage has not matched my router. Last month, they claimed I went over my limit less than a...
  • John, 13 hours ago

  • 1 me too
  • 0 replies
  • Problem
Photo of Deku
Is there ANY anime lovers here? If so what is yalls favorite anime?
JIYA GUYS!!! >:3 as of yall know me as tirzy rice OR a.k.a. deku here now :3 (since ive changed my username to deku :3  ) i was wondering...
  • 2 me toos
  • 44 replies
  • Question
  • Acknowledged
Photo of ANorth
Which consumer VPN program is best for Viasat routers?
I'm new to Viasat and need to secure my home network, which is already compromised. Since Viasat doesn't offer any security solutions, I ...
  • 1 me too
  • 1 reply
  • Question
Photo of Roger Seavey
wifi router
Can I get a list of wifi routers that are compatable with my exede modem?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Matthew Wade
Credit qualification
I don’t understand how I can get qualified for directv for new receivers and instillation for free but can’t get qualified for Exede even...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of VeteranSatUser
PlayOn Cloud Update
So I know M.E.M. and some others on here were following my testing with PlayOn Cloud and in particular can you schedule downloads from it...
  • 1 me too
  • 2 replies
  • Idea
Photo of David Kingman
Speed seems slow
  • 1 me too
  • 1 reply
  • Problem
Photo of zanne
Error 503 No healthy backends
I was using Pinterest just fine until my internet went offline (I believe for maintenance) tonight. When it came back on, Pinterest was n...
  • 1 me too
  • 8 replies
  • Problem
Photo of Jason Johnston
No internet
Live in East Texas in the 75156 area code. At about 7pm central the internet went out. Tried calling support and said there was a 296 min...
  • 2 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Yerger Andre
UNEXPLAINED DATA USAGE
I too am having UNEXPLAINED DATA USAGE problems. I have now spent a total of 6 hours on the phone with exede just going in circles. Still...
  • 1 me too
  • 3 replies
  • Problem
Photo of Lighthope
HughesNet customer wanting to become Viasat customer
Here is what I just told HughesNet: Looks like Excede is rolling out their new Satellite now.  Still not available in my area.   I'm goi...
  • 1 me too
  • 15 replies
  • Question
  • Answered
Photo of Maggie
Should I switch from Centurylink Maximum 1.5 MBPS?
Any help would be so much appreciated! I currently have internet service through Centurylink with max 1.5 mbps. Both the internet servic...
  • 1 me too
  • 6 replies
  • Question
  • Acknowledged