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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Recent Conversations
Conversations 1 - 20 of 6602
Photo of jason 7122
Deceptive advertising
TV ad is a bait and switch! Beware!
  • 1 me too
  • 3 replies
  • Problem
Photo of James
shouldnt you prorate for horrible service?
I had great service the 1st month. Consistently 16down 4up. Then, for the past 5 days it has been like this if it would work at all. Yes,...
  • 1 me too
  • 2 replies
  • Problem
Photo of Jeff Tolliver
Unhappy with Early Termination Fee
We had Excede for 14 months and it was by far the worst ISP we have ever had. The 12GB of data disappeared within 2 days and could rarel...
  • 2 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of Mike Gleiter
Gold 50 and Netflix still almost unwatchable... Is Viasat doing anything to address this?
I currently have DSL that maxes out at about 10mbps but is unstable I average closer to 6mbps - so hearing about unlimited 50mbps speed v...
  • 2 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of Stephen McKenney
OTA tv with viasat
Is there a way I can get OTA tv with my viasat internet for free
  • 1 me too
  • 11 replies
  • Question
  • Acknowledged
Photo of Kristen Wegner
Easy Care customer, 5 days no service or return courtesy call. Escalated calls every day, all I need is a modem, no one will send it out.
Easy Care customer, 5 days no service or return courtesy call. Escalated calls every day, all I need is a modem, no one will send it out....
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of Numero Seven
Irritated
I called yesterday and waited and waited finally just left a voicemail no one called me back concerning the fact that my box hasnt been w...
  • 1 me too
  • 7 replies
  • Problem
Photo of K.D.
connection lost when computer is restarted
I'm sorry about the length of this.  After reading several other posts, I was trying to make sure I included as much of the pertinent inf...
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Keith
Ripped off again
Just joined this forum and glad to see it isn't completely edited, some bad stuff gets through. Salesman never mention contract which he ...
  • 5 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of Chango Surf
Will a factory reset of the viasat wifi gateway affect modem's ability to reconnect to sat?
general question: Will doing a 'hard' factory reset on a viasat wifi gateway (white triangular 'spock' modem) cause the modem to lose all...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Jack Hewitt
IPv6 Addressing
Does Viasat have support for full IPv6? Is there a moden/router available for that purpose?
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of Tye Crane
Worse ever buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer buffer
This is what I see every night every 30 seconds when I try to stream anything so it gives me lots of time to write bad reviews on ever...
  • 1 me too
  • 9 replies
  • Problem
  • In Progress
Photo of Brad
Numbers showing up when logging in (answered)
Hi everyone, It appears a change was made when you log into your account. The number that shows up (typically starts with a 300) is your...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Joshua
Any updates on IPv6 support?
I was wondering if anyone knew what the status is of IPv6 support? If not supported yet, if there is any sort of a timeline? I did a quic...
  • 1 me too
  • 5 replies
  • Question
  • In Progress
Photo of fmj77
18 inches of snow and I never lost service
Had a huge snowstorm over the weekend here in the mountains of NC. Incredibly, I never lost my Viasat connection even with the dish cover...
  • 1 me too
  • 7 replies
  • Praise
Photo of wm4bama
Humor, best stress remover...enjoy this story☺☺☺
Topic: Baby havingIt's been a few years since I last read this funny story..Someone uploaded it to my BBS around 1980...Never found out w...
  • 2 me toos
  • 0 replies
  • Praise
Photo of Rhonda Nichols
rip off
I don't have your service it was canceled before it was started cant login. I have no account to pay for. you company is a fraud and rip ...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of Sharon Deters
what does XXXXXXXXX mean, why do I keep getting this
I keep getting a pop up that says account.viasat.com XXXXXXXXX that has something to do with log in but I don't understand what you want....
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Joe Carpenter
Been canceled
Canceled unable to .!oh in no hone
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Lorie Lilleberg White
worse than dial-up
We had dial-up better than Viasat!.. We cannot watch Youtube without it buffering every few seconds.We were lied to when we signed up.. W...
  • 1 me too
  • 9 replies
  • Problem
  • Acknowledged