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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Recent Conversations
Conversations 1 - 20 of 7615
Photo of Mark Sheeler
Replacement Modem and Setup
I want to replace my Exede cable modem (it no longer works).  I know it is standard technology, but I need the setup instructions to conf...
  • 2 me toos
  • 10 replies
  • Question
  • Answered
Photo of Jonathan
IP address throwing Hulu Live location off
I stream Hulu Live tv over Viasat internet. Because my IP address is somewhere out in California or occasionally South Carolina, I don’t ...
  • 1 me too
  • 1 reply
  • Problem
Photo of robkunz1
No IP address from Viasat modem in bridge mode to router
My Viasat service was installed today with the new gateway. I want to use it as a modem only so I can connect my Asus RT-AC86U router. I ...
  • 2 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of Debra Helton Weaver
Viasat 2 speed concerns
Viasat 2 satellite...I was told by customer service reps and technicians that my speeds should never drop to less the 5mbps during peak h...
  • 2 me toos
  • 8 replies
  • Problem
  • Acknowledged
Photo of Mohammad Hussein al-Baghdadi
Microsoft to ‘warn’ Windows 10 users not to install Chrome or Firefox
See:https://www.theverge.com/2018/9/12/17850146/microsoft-windows-10-chrome-firefox-warning
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of Ron
Maximum distance between dish and modem
I'm wondering how far I can locate my Exede dish from my modem to achieve a more permanent location free of tree branch obstructions.  It...
  • 1 me too
  • 4 replies
  • Question
Photo of TheCatWillStrike
Internet Is Very Fast
Right now Viasat-1 feels like the day when I first had it 6 years ago. I downloaded a 300MB video of a tv show and it took only 90 second...
  • 1 me too
  • 4 replies
  • Praise
Photo of Wyngs
Unable to sign into my account
Unable to sign in to my account despite repeated attempts
  • 6 me toos
  • 5 replies
  • Problem
  • In Progress
Photo of Patty Barnes
Why am I unable to receive email?
Can't get my account to download new emails. Why?
  • 1 me too
  • 2 replies
  • Question
Photo of Gene Vanderburg
what if i disconnect early
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of greglarue
I have tried to call since 9-1 and call fails. Is there a number that works?
I want my service stopped. Please quit debiting my account.
  • 1 me too
  • 1 reply
  • Question
Photo of Lynn Hyatt
Problems with Exede wifi modem combo
I have the exede wifi modem. We started to experience problems a few months ago with connectivity to devices; sometimes weak wifi, someti...
  • 1 me too
  • 2 replies
  • Problem
Photo of Robert Roggendorf
Bridge network
i'm trying to bridge my netgear wifi router to the exede router. how do I setup the exede router to see the netgear?
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of Michael
Words cannot express how angry I am with this service, the tech support, the customer care.
 I am paying for the gold service tier, I am getting 200 kbps. I have gone round and round with tech support. They claim it is congestion...
  • 3 me toos
  • 5 replies
  • Problem
Photo of Karen Cummings Feldi
Internet out 3 rd day installer has no service tech I pay alit if money can someone do something please
[Phone Number Removed]
  • 2 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Lorraine Martinez
HELP PLease, Viasat! Wildblue email not downloading.
Please see my previous posts: https://community.viasat.com/viasat/topics/suddenly-wildblue-email-is-not-downloading-onto-my-laptop and ht...
  • 1 me too
  • 3 replies
  • Problem
Photo of Tracy Norwood
how can i connect a netbook tablet to my service its wont let me
i got a tablet and want to use its with my service and some reason its wont let me
  • 2 me toos
  • 1 reply
  • Question
Photo of Michael
200 kbps
This is the start of my fourth week of 200 kbps. I had an appointment last Monday, the tech was a no show. Then I had an appointment the ...
  • 2 me toos
  • 3 replies
  • Problem
Photo of david lightsey
vpn comments
Please share experiences using VPN.  I have seen both pro and con and would like to get a better understanding in regards to data use etc. 
  • 1 me too
  • 2 replies
  • Question
Photo of Lizzie
Hurricane Florence
Viasat is watching Hurricane Florence closely. We stand ready to offer support to any customers and partners impacted by this storm. S...
  • 1 me too
  • 2 replies
  • Article