Join the Viasat Community

Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

Join the Viasat Community

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 7414
Photo of Troy Carter
Praise
Glad to note that the issue of slow speed has been resolved. Did exactly what Brad suggested by emailing viasatlistens@viasat.com and rea...
  • 1 me too
  • 5 replies
  • Praise
Photo of Lizzie
New Viasat Internet Mobile App Feature
Hi everyone! Just wanted to let those of you with WiFi modems (so if you're using the Viasat/Exede WiFi Modem or the Viasat WiFi Gateway...
  • 2 me toos
  • 5 replies
  • Article
Photo of Rique
Mysterious usage jump
I check my usage daily and I also check available plans daily. The point is, I am checking every day (unless traveling for business or pl...
  • 3 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of James Billinger
Got Viasat Platinum plan
Today I had my dealer came out and install new dish and modem had a little hiccup  but everything went smoothly. I went for the 100 Mbps ...
  • 1 me too
  • 13 replies
  • Praise
Photo of Troy Carter
What am I paying for?
It’s laughable to see the new High Speed Internet service commercial from Viasat at download speeds of 100mbps. I’m on the New Bronze Unl...
  • 2 me toos
  • 13 replies
  • Problem
  • Acknowledged
Photo of An0nG33k
Factory reset my modem, now it’s broke.
So I needed to forward a port in my router(new Viasat WiFi modem) and I couldn’t get the default credentials on the unit to get me access...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Deku
Is there ANY anime lovers here? If so what is yalls favorite anime?
JIYA GUYS!!! >:3 as of yall know me as tirzy rice OR a.k.a. deku here now :3 (since ive changed my username to deku :3  ) i was wondering...
  • 1 me too
  • 32 replies
  • Question
  • Acknowledged
Photo of Lizzie
Forum Decorum -- Guidelines for the Viasat Internet Community
Hi everyone! Since its been a few years since the rules/general FAQs (or what Brad called "Forum Decorum" today -- I really liked that...
  • 4 me toos
  • 5 replies
  • Announcement
Photo of BBwithdrawls
Feed back from the 3-4 that got Vsat2 plans ?
I have seen very little feedback from the 3 or 4 that got the Vsat 2 plans 50 and 100 Mg , any news ?
  • 1 me too
  • 8 replies
  • Question
  • Acknowledged
Photo of David Kingman
Dish Hopper3/Joey
Is Viasat’s RM5110 blocking communications between a Dish Hopper3 an their wireless receivers (Joeys)? I was asked by Dish technical supp...
  • 1 me too
  • 13 replies
  • Question
  • Answered
Photo of Stephen Rice
What's your favorite 80's movie?
What's your favorite 80's movie? Ferris Bueller's day off is pretty much the greatest movie of all time, but I pretty much like anyt...
  • 1 me too
  • 26 replies
  • Question
  • Acknowledged
Photo of Dennis Johnson
I need a repair date.
dish needs to be realigned. the guy that original installed didn't put it in concrete.
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Brad
New Beams Opening!
Hello Everyone! As most of you may already be aware, ViaSat-2 has been slowly releasing in new areas for the better part of the last m...
  • 3 me toos
  • 15 replies
  • Announcement
Photo of Harold Zastrow
Speeds
I have been with Viasat for 30 days. My internet ran good until I got to  my 40 Gigs. I then dropped to .21-.36. I contacted them and the...
  • 1 me too
  • 7 replies
  • Problem
Photo of VeteranSatUser
Speculation about Viasat-2's antennas
Found this blog this evening. It's dated, but speculates the antenna deployment issue is related to the "high density" antennas. In oth...
  • 2 me toos
  • 6 replies
  • Problem
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
Photo of rickzamora0109@yahoo.com
Had my service installed 1 day before it failed.
Had my service installed 1 day before it failed.  Spoke with 7 (YES SEVEN) C/S personnel who only bounced me around after ALL asking THE ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Sue Hall
My bill is due on the 4-20-18 I will not be able to pay until 4-25-18 due to our vehicle breaking down
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Dana Combs
Refund problem, still waiting!!!!
Goodluck on getting back any kind of refund from this company!! I canceled over 2 months ago, and i was charged 320$$ for equipment that ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Wes Menzel
Are there better WiFi settings?
Wired works well, WiFi stinks! I get decent speeds (typically in the 20-23 meg range) on my wired connections but dismal WiFi speeds (...
  • 2 me toos
  • 9 replies
  • Question