Join the Viasat Community

Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

Join the Viasat Community

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 7255
Photo of Ben Jumper
Modem Router reset button
Don't do as a Viasat tech told me to do and reset the Modem/ Router with the reset button. That is that your tech told me to do and then ...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of ChuckS1
Repeated service appointment no-shows
Been without service since 8 October. First service appointment was scheduled for 12 October. Tech came out and would not go on the roof...
  • 1 me too
  • 3 replies
  • Problem
Photo of John Jones II
Liars
I talked with several customer service reps and 2 satellite installers and they all assured me that on the unlimited 25 plan even when i ...
  • 1 me too
  • 5 replies
  • Problem
Photo of Ricky Grantham
customer service
My experience with Exede/Viasat satellite internet service.  I signed up for the service in June 2017 with my first bill July 4th 2017 o...
  • 1 me too
  • 2 replies
  • Problem
Photo of Shere Gilliland
How do I block certain devices from getting on my WiFi?
There are devices showing up on my WiFi and I have no idea what they are. Is there a way to block these?
  • 1 me too
  • 7 replies
  • Question
  • In Progress
Photo of Debbie
My internet speed is extremely slow, download is 7.62 Mbps with upload at 4.70. How do I get this fixed?
I’ve been with exede/viasat over a year. When I look back at the speed tests from when I first started this service, download was 68.7 &...
  • 1 me too
  • 6 replies
  • Problem
Photo of zanne
Error 503 No healthy backends
I was using Pinterest just fine until my internet went offline (I believe for maintenance) tonight. When it came back on, Pinterest was n...
  • 1 me too
  • 8 replies
  • Problem
Photo of VeteranSatUser
PlayOn Cloud Update
So I know M.E.M. and some others on here were following my testing with PlayOn Cloud and in particular can you schedule downloads from it...
  • 1 me too
  • 2 replies
  • Idea
Photo of Jim16
Does the satellite industry have antenna deficit disorder?
Those waiting for the Constellations to save the day..... https://spacenews.com/does-the-satellite-industry-have-antenna-deficit-disorder/
  • 2 me toos
  • 2 replies
  • Idea
  • Not Planned
Photo of Deku
Is there ANY anime lovers here? If so what is yalls favorite anime?
JIYA GUYS!!! >:3 as of yall know me as tirzy rice OR a.k.a. deku here now :3 (since ive changed my username to deku :3  ) i was wondering...
  • 2 me toos
  • 44 replies
  • Question
  • Acknowledged
Photo of Laqqy
Modem does NOT work whatsoever
My Viasat Surfbeam 2 satellite modem has not been working at all for the past 3 days. My router is fine, it's fully functional and everyt...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of loypressley
3.56 Mbps download, 2.14 Mbps upload
I'm paying almost $170 per month for these speeds. My daughter is supposed to be using this system for her work. No way. What a joke. Be ...
  • 3 me toos
  • 7 replies
  • Problem
  • In Progress
Photo of brent
My devices can’t find my printer with new WiFi triangle router. Does it have to be plugged to WiFi instead of computer?
Printer can’t be found now with new wifi
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 1 me too
  • 16 replies
  • Problem
  • Acknowledged
Photo of candice Washington
These crooks took 329 and some change from my account for equipment that was sent back and giving me the run around
Took my money
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Tanya Fonda
worst experience and internet
i have had the most horrible experience with viasat since i was forced to sign a new contract when i built a house right next door to my ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Al Santayos
Can't login to various websites with ViaSat
On a website I need to use to get work on I get "Invalid username or password" while both my friend and girlfriend who live in other loca...
  • 1 me too
  • 8 replies
  • Problem
  • In Progress
Photo of TheCatWillStrike
Windows 10 Important Updates?
Anyone else getting notified of Microsoft saying "We will no longer support this version of your windows 10 after April 10th"? It happens...
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of Dan Krieter
Contact Corporate Office
Charged $75 for service I’ve tried to cancel. I want the phone number for the corporate office. No supervisor will reverse the charge.
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of William David Larkin
I have contacted you 5 times and you still have not got my return equipment boxes from June 17 . What is the holdup? Its october 17th 2018.
I have contacted you 5 times and you still have not got my return equipment boxes from June 17 til now. What is the holdup? Its october 1...
  • 1 me too
  • 1 reply
  • Question