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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Conversations 1 - 20 of 2774
Photo of Jacob Lewis
Treated like crap..
So all I wanted to do was speak to someone about my situation and I was told no. My situation is this someone hacked into my checking acc...
  • 1 me too
  • 1 reply
  • Problem
  • Solved
Photo of Forrest
Lost signal
Signal dropped out Thursday afternoon. My installer never installed my dish correctly 4 years ago and over the years, the pole has moved....
  • 3 me toos
  • 29 replies
  • Problem
  • In Progress
Photo of jesse
Unlimited silver is not unlimited!!!
Was wondering why my internet was running slow until I read the fine print saying when you exceed 150 on the UNLIMITED Silver plan, they...
  • 3 me toos
  • 11 replies
  • Problem
  • Acknowledged
Photo of Terri Sisson
Usage when not Using!
Earlier I posted about "UNLIMITED," which is NOT unlimited.  With day-time speeds (all kids around here are in school) of .25 - 1.1 Mbps,...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of G E
Before you subscribe to Viasat-Exede unlimited plan
This is what speeds to expect with Viasat unlimited silver plan. Calling them to fix does no good. Been going on for over 6 months
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of Monty
Viasat 2 modem crashing daily in Bridge Mode
I just upgraded to an unlimited plan using the new Viasat 2 modem.  I am running in Bridge mode.  Unfortunately, the modem stops respondi...
  • 2 me toos
  • 8 replies
  • Problem
  • In Progress
Photo of Caitlin Fugett
Outage in Northeast Mississippi?
Outage last night and now in Northeast Mississippi?
  • 1 me too
  • 1 reply
  • Problem
Photo of Debi Jo Rhody Canady
trying to pay my bill
trying to get help
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Andy Schack
Viasat 2 modem issue
Someone mentioned a couple weeks ago that their modem wasn't recovering properly when it lost signal due to bad weather.  I have now star...
  • 3 me toos
  • 8 replies
  • Problem
  • Acknowledged
Photo of Kimberly R.
Disgusted by your company policies and your lack of consideration of case by case problems.
Stopped at a Direct TV/AT&T booth at the CA State Fair recently. I am currently a Direct TV customer. My husband is a OIF combat injured ...
  • 1 me too
  • 8 replies
  • Problem
  • Acknowledged
Photo of Victoria Lynn Miller
I’m paying too much money for terrible service
You’re charging me $116.00 + change per month and yet, my service is SO SLOW that I cannot stream Anything Nor can I use my WIRELESS PRIN...
  • 3 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of G E
Service sux going on over 6 months now
It’s been over 6 months with the silver plan and I’m not seeing any improvement,as promised with service. Made several phone calls ha...
  • 1 me too
  • 1 reply
  • Problem
Photo of Wyngs
Data Usage
Wow! I typically use about 50% of my monthly data (20GB). It reboots on the 12th of the month. Two days (23rd) ago I had used about 20% ...
  • 2 me toos
  • 13 replies
  • Problem
  • Acknowledged
Photo of Andy Schack
Indicators you might have a bad tria
I'm posting this to possibly help someone who is searching this forum for a resolution to a problem. Had a few service calls the past wee...
  • 2 me toos
  • 2 replies
  • Problem
Photo of Paul Adams
Disappointed New Customer
My Viasat system was installed friday and today (sunday) I'm already disappointed. I also have DSL, where I get close to 3 mbps download ...
  • 1 me too
  • 5 replies
  • Problem
Photo of 9mi 9mi
Why is my latency or ping so high with this internet? I was told it was good for gaming.
I called and wanted internet again. The person said oh yea this will be good for all of your kids. They can game freely on any device lag...
  • 1 me too
  • 12 replies
  • Problem
  • In Progress
Photo of Dennis W
data usage issues
I have a 150GB plan and historically use 40 to 50 GB per month. I have been on a residential plan for over a year and a half. For July Vi...
  • 1 me too
  • 4 replies
  • Problem
Photo of Wayne Mayo
Worst Internet Service EVER
Reliability is very, very bad.  Hardly a day goes by I don't lose internet or entire network and have to reboot modem / router.  When I h...
  • 1 me too
  • 10 replies
  • Problem
Photo of J&J
ViaSat slides 17% after loss, sub letdown
Reported by Seeking Alpha:Aug. 10, 2018 5:26 PM ET|By: JasonAycock, SA News Editor ViaSat (NASDAQ:VSAT) finished the day 17.1% lower a...
  • 1 me too
  • 8 replies
  • Problem
Photo of Yotabota
What is with the SLOW slow speeds every night down to .37 MBPS in good weather
Everyday from starting about 7-8 pm speed is terrible and stays that way all night. As low as .37 MPS and right now at 11 pm speed is 4.2...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged