Join the Viasat Community

Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

Join the Viasat Community

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Conversations 1 - 20 of 2803
Photo of Dennis Johnson
I need a repair date.
dish needs to be realigned. the guy that original installed didn't put it in concrete.
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Harold Zastrow
Speeds
I have been with Viasat for 30 days. My internet ran good until I got to  my 40 Gigs. I then dropped to .21-.36. I contacted them and the...
  • 1 me too
  • 7 replies
  • Problem
Photo of VeteranSatUser
Speculation about Viasat-2's antennas
Found this blog this evening. It's dated, but speculates the antenna deployment issue is related to the "high density" antennas. In oth...
  • 2 me toos
  • 6 replies
  • Problem
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 1 me too
  • 12 replies
  • Problem
  • Acknowledged
Photo of rickzamora0109@yahoo.com
Had my service installed 1 day before it failed.
Had my service installed 1 day before it failed.  Spoke with 7 (YES SEVEN) C/S personnel who only bounced me around after ALL asking THE ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Dana Combs
Refund problem, still waiting!!!!
Goodluck on getting back any kind of refund from this company!! I canceled over 2 months ago, and i was charged 320$$ for equipment that ...
  • 1 me too
  • 3 replies
  • Problem
  • Solved
Photo of Setsu-P
Doubleplus Congested
Southwest VA.  Rural.  I think we're on beam 321.  Satellite is all we can get where we are (Shentel cable 6 miles away, which I miss so ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Prince George
Slow Speed
Slow speeds all day today despite Boost 25; download 5.76 upload at 0.07 all connected to LAN/ethernet.  what's up with that?  Thanks.
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Martin Seebach
Alaska is an interesting place and speed is OK.
Speedtest.net is showing computer in Alaska.  Better Fairbanks or Anchorage than Nome I suppose. 
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of Sherry Dickens Hebbert
Viasat 2 plans
I have been calling and sometimes emailing every week or so since February about the new Viasat 2 plans.  Today I was told that my 2 mont...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Maryetta Bina
Old and no phone The so called help service I pay for is a joke.
My phone service has not worked for over five days now. I ask one of your reps and no help what so ever. I have no idea where this modem ...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of jaqwan
Speed Concerns
Why does all the customer service reps LIE about the speeds you get this internet company is a complete scam WORST
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Susan Rodgers
VERY SLOW SPEEDS!!!!
VERY SLOW SPEEDS!!!! The past two download speed tests. .05 and .12 - Yes, .05 not 5MB. This is absolutely ridiculous!!! This weeke...
  • 1 me too
  • 3 replies
  • Problem
Photo of Bill
Can't make my production numbers since they put the new satellite on line. Gonna lose my job!
When will this madness stop! I could use a break. Task that should normally take me 5 -10 minutes to do  take an hour.  I could use some ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Bruiser James-Callahan
Anybody. by a lifetime plan. And now it seems they don t want to honor it
I PAID A CHUNK OF.change fOR IT.. if they don't I'll hire my uncle
  • 1 me too
  • 11 replies
  • Problem
  • Acknowledged
Photo of computer1949
Return of Viasat equipment Will equipment be working modem will DOA DON'T WORK
  • 1 me too
  • 1 reply
  • Problem
Photo of Janet9160
Line-of-Site issues with new satellite
We are current Viasat customers. We had hoped to upgrade our service to the silver plan. However, we have been told that to do such an ...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Richard L. Ray
Cannot access petgroomerforums.com using Viasat Internet
We cannot access petgroomerforums.com when using the Viasat Internet. The site is up and can be accessed with the internet access on the ...
  • 1 me too
  • 8 replies
  • Problem
  • Acknowledged
Photo of Tyler Johnson
Liberty 12. Liberty pass almost never works
We were told that between 5pm to 2am would be the slowest time, but even over an hour and a half past the 2am mark I was still not gett...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Daphne Baker
Charged $200 for Service Call after being enrolled in Easy Care Plan and Still have not been refunded !
I was charge a $200.00 service call fee after enrolling in EasyCare plan. I was not aware of this 200 charge until the day they drafted i...
  • 1 me too
  • 2 replies
  • Problem