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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Conversations 1 - 20 of 2696
Photo of Andrea Bertke
Slow speed - no help - BS canned responses from tech support
Slow speeds for the entire month of February. I am tired of canned responses, useless advice and closed tickets, without solving the prob...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Andrea Bertke
Less than 2 mbps entire month of February
My speedtest has documented less than 2 mpbs for the entire month of February. Each time I contact tech support, I get a canned response,...
  • 2 me toos
  • 3 replies
  • Problem
Photo of slowBill
Google down on beam 329
anyone else having problems connecting to Google services? I am on beam 329
  • 6 me toos
  • 15 replies
  • Problem
  • Acknowledged
Photo of Gary
Gonna Be A Long & Slow 2 Years
I am a new customer taking "advantage" of one of the new plans and I fear that it is going to be a really long and slow 2 years. I had D...
  • 1 me too
  • 8 replies
  • Problem
Photo of Suzy Evans
Sick of this
I have had this internet service for three months, speed is almost nonexistent. I asked when I signed up if there was enough speed to wat...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Zachary Mercado
Extremely Slow Service: Online Gaming and Netflix not Possible
I've had major problems with my internet service since I first got it. It goes WAY too slow for the plan that I have. We like to use vide...
  • 1 me too
  • 3 replies
  • Problem
Photo of Jennifer Elliott-Meeks
Horrible service
This is the WORST internet company I have EVER done business with. Slow service can never get on the internet in the evenings bc there's...
  • 4 me toos
  • 9 replies
  • Problem
  • Acknowledged
Photo of Linda Merkel Hahn
unsubscribe
no longer use viasat
  • 1 me too
  • 3 replies
  • Problem
  • Not a Problem
Photo of Leslie Ives
Dissatisfied customer
I am customer of almost 5 years . I keep seeing the commercial of Viasat offers unlimited internet. Why is it that I have not been offere...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Ian
Why does it feel like my internet is being throttled since the past few days.
Since Tuesday my internet has been feeling like the 150 gb plan when it is over the data limit when I have gold unlimited. Can't use more...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Nette Reaves
UNHAPPY WITH YOUR SERVICE
I AM NOT HAPPY WITH THE SERVICE AT ALL, NOT ONLY IS THIS THE WORST SERVICE I HAVE EVER HAD. TO HAVE TO PAY THIS AND STILL HAVE TO USE MY ...
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Tony Huguley
Issues with equipment and ?
I have several issues, but will try not to make this a "rant" or too long. I am hoping for some help. I have stressed the issue a few tim...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of computer1949
How to get exede to Work With No-ip
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Katharine Greene
Seriously Upset with how you Billing Department Handles Anything
I called on the 15th of February with plenty of time before my next bill cycle on the 20th to put my plan on the hibernation plan. I am a...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of ssace
Problem returning equipment
I have never been so frustrated with a company. I decided to leave and buy out my contract. The internet was very slow and expensive. I c...
  • 1 me too
  • 7 replies
  • Problem
  • In Progress
Photo of Holly Lsl
Drops connection at same time every morning, than claims it is nothing wrong with there service
connection drops at same time every morning, every day. When I talked to them about this, they said it was my router. We replaced the rou...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Diane Burson-Hackett
Excede Voice Activation
i am trying to activate my Excede voice service. I put in the number starting with a 4 that I found on my shipping label and my last nam...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Patty Vaughan
Problems streaming video
Videos never play right. They always ALWAYS stop and start. I have so many videos that I need to watch for my Avon business and just can'...
  • 1 me too
  • 9 replies
  • Problem
  • Acknowledged
Photo of Linda Jones Kaiser
Time wrong on phone.
My phone will change time to wrong time whenever a call comes in after I have set it. How can I fix this?
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Amy
says my wifi "not in range" in my own home.
I have one phone that will pick up my wifi service. The others in the home try yo pick it up, but it says "not in range". Someone tol...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged