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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Conversations 1 - 20 of 2662
Photo of Ben Jumper
Modem Router reset button
Don't do as a Viasat tech told me to do and reset the Modem/ Router with the reset button. That is that your tech told me to do and then ...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of ChuckS1
Repeated service appointment no-shows
Been without service since 8 October. First service appointment was scheduled for 12 October. Tech came out and would not go on the roof...
  • 1 me too
  • 3 replies
  • Problem
Photo of John Jones II
Liars
I talked with several customer service reps and 2 satellite installers and they all assured me that on the unlimited 25 plan even when i ...
  • 1 me too
  • 5 replies
  • Problem
Photo of Ricky Grantham
customer service
My experience with Exede/Viasat satellite internet service.  I signed up for the service in June 2017 with my first bill July 4th 2017 o...
  • 1 me too
  • 2 replies
  • Problem
Photo of Debbie
My internet speed is extremely slow, download is 7.62 Mbps with upload at 4.70. How do I get this fixed?
I’ve been with exede/viasat over a year. When I look back at the speed tests from when I first started this service, download was 68.7 &...
  • 1 me too
  • 6 replies
  • Problem
Photo of zanne
Error 503 No healthy backends
I was using Pinterest just fine until my internet went offline (I believe for maintenance) tonight. When it came back on, Pinterest was n...
  • 1 me too
  • 8 replies
  • Problem
Photo of Laqqy
Modem does NOT work whatsoever
My Viasat Surfbeam 2 satellite modem has not been working at all for the past 3 days. My router is fine, it's fully functional and everyt...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of loypressley
3.56 Mbps download, 2.14 Mbps upload
I'm paying almost $170 per month for these speeds. My daughter is supposed to be using this system for her work. No way. What a joke. Be ...
  • 3 me toos
  • 7 replies
  • Problem
  • In Progress
Photo of Maria
Well I have had my service since Saturday watched 12 hrs Netflix & my data is gone. Im very upset
Well I have had my service since Saturday my daughter has watched 12 hrs of Netflix cartoons and my data is gone. This is bunch of crap c...
  • 1 me too
  • 16 replies
  • Problem
  • Acknowledged
Photo of candice Washington
These crooks took 329 and some change from my account for equipment that was sent back and giving me the run around
Took my money
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of Tanya Fonda
worst experience and internet
i have had the most horrible experience with viasat since i was forced to sign a new contract when i built a house right next door to my ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Al Santayos
Can't login to various websites with ViaSat
On a website I need to use to get work on I get "Invalid username or password" while both my friend and girlfriend who live in other loca...
  • 1 me too
  • 8 replies
  • Problem
  • In Progress
Photo of Dan Krieter
Contact Corporate Office
Charged $75 for service I’ve tried to cancel. I want the phone number for the corporate office. No supervisor will reverse the charge.
  • 2 me toos
  • 2 replies
  • Problem
  • Acknowledged
Photo of Cindy Tate
Cannot connect laptop to internet
Cannot connect laptop, pc or smart tv using the wireless options. We have no issues connecting with our phones or iPads. If I use an Ethe...
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of David Boog Powell
our exede internet is not working
we have tried many many times nothing helps restore service
  • 2 me toos
  • 3 replies
  • Problem
  • In Progress
Photo of Cory Kunze
Intermittent Internet problems
We have intermittent internet. It will be on for about two minutes then it will go off for a variable amount of time. This happens at all...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of yourguytim
Reposting this due to it being taken down.
I posted this image last night. I guess it was taken down. I basically said the following: Throttle me all you want Viasat, but y...
  • 2 me toos
  • 4 replies
  • Problem
  • In Progress
Photo of Steve Dale Brewer
ViaSat Gateway RG1100 - Voice Issues - QOS Question
I have a ViaSat Gateway RG1100. I use it to connect my cell phone to the tower via the Satellite connection. The problem I am having is...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of jane
Congestion on beam?
Called customer service because my speed is EXTREMELY slow and I can’t stream. Under 1 to 1.5 mbps download and 1 to 2 mpbs upload. They...
  • 2 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of Ethan Farrell
Painfully slow speeds all the time
I'm not even close to my data limit and this is what I deal with daily. Literally everyday. Wired or wireless. Feel like I'm paying 120 b...
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress