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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Conversations 1 - 20 of 2464
Photo of Lorie Lilleberg White
worse than dial-up
We had dial-up better than Viasat!.. We cannot watch Youtube without it buffering every few seconds.We were lied to when we signed up.. W...
  • 1 me too
  • 9 replies
  • Problem
  • Acknowledged
Photo of Cathy Warner
How can this company stay in business?
With there business practices the way they are how can they possibly stay in business? So may problems. They are recommended by AT&T. ...
  • 1 me too
  • 6 replies
  • Problem
Photo of Ethan Farrell
Problems streaming video
I just recently got the """Unlimited""" Silver 25 plan. Happy with the service except no matter what settings I change on anything, Netfl...
  • 4 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of David
Installation
Installation scam...   Installer arrived and told me wall mount would not work.  He stated that it required a pole mount installation.  T...
  • 1 me too
  • 7 replies
  • Problem
  • Acknowledged
Photo of Lora Thomas
Extremely Slow speed Not over data allowance
Extremely Unsatisfied with Service, For Months now.  I tried everything Costumer care advised me to do. Reboot / Reset , Modem, Computer ...
  • 1 me too
  • 21 replies
  • Problem
  • Acknowledged
Photo of Al Santayos
Can't login to various websites with ViaSat
On a website I need to use to get work on I get "Invalid username or password" while both my friend and girlfriend who live in other loca...
  • 1 me too
  • 11 replies
  • Problem
  • In Progress
Photo of Penny Foster
Worst wifi ever. can't wait to get rid if this crap.
Wifi Scam
  • 1 me too
  • 3 replies
  • Problem
  • In Progress
Photo of Keith
Ripped off again
Just joined this forum and glad to see it isn't completely edited, some bad stuff gets through. Salesman never mention contract which he ...
  • 4 me toos
  • 9 replies
  • Problem
  • In Progress
Photo of jim young
I thought it was just me that feels the service is slow.
I thought it was just me that feels the service is slow. I can't believe these guys call this lightening fast. Can't even stream an HD ...
  • 1 me too
  • 3 replies
  • Problem
  • Acknowledged
Photo of Shane Brandow
this is a joke my data is gone after 4 days this is crazy how can this be legal it should be unlimted speed sucks
data gone in 4 days reaLLY    THIS IS NUTS
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of TheCatWillStrike
Viasat Tech Support Making Things So Difficult
More than once over the course of the past 4 months we have called to get our phone fixed because we are having trouble receiving calls. ...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Teresa McDermott
WildBlue Modem won’t stay connected
All day yesterday I had to reboot my modem because it would only stay connected for about an hour or two at the most. It would be just be...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of michele
Is there an outage in the Fort Collins, Colorado region?
I live in Fort Collins, Colorado and have been without internet for about 24 hours.  Does anyone know if there is an outage in this area?
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Ashton Robinson
How to fix signal loss after wind storm
I live in the plains in Colorado and the wind can be intense. Last night we had a particularly gusty wind storm and lost service. Since i...
  • 1 me too
  • 8 replies
  • Problem
  • Acknowledged
Photo of Bill Ross
I am the Scrooge
Welcome to the times of conjestion in Viasat. Happy Holidays.
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of Sonja Monsen Ray
Malfunctioning website, wrong information, bait and switch
Why does Viasat's website show me COMPLETELY WRONG information about what plans are available to me?I researched Viasat and it seemed tha...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Kelly Lewis
I was a long time Liberty customer and recently switched our service to an unlimited pckg.
I was a long time Liberty customer and recently switched our service to an unlimited pckg. I waited for over a month to receive the new m...
  • 2 me toos
  • 20 replies
  • Problem
  • Acknowledged
Photo of MKJ
Interesting difference between Viasat-1 and Viasat-2
I had Viasat-1 for years; Exede before that, Wildblue before that (and even a C-band 2-meter dish before that).  I upgraded to Viasat-2 t...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Kurt Vance
So far, after 1 week, viasat is worthless. Weak or no signal. Is this due to bad weather or bad service, or both? Almost hesitant to ask .
So far, after 1 week, viasat is worthless. Weak or no signal. Is this due to bad weather or bad service, or both? Almost hesitant to ask...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Shanna Blue Morgan
Terrible speeds, loss of connection, tech support no help!
We are on month 4 with Viasat.  We started with their 25mbps plan (Silver) and for the first 2 months had no issues.  Starting in Septemb...
  • 2 me toos
  • 7 replies
  • Problem
  • In Progress