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Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

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Conversations

Conversations 1 - 20 of 697
Photo of Boomer
Use my own router
We recently signed up with Exede/Viasat and are very unhappy with the speeds. Customer service is dismal. I've been told by a tech savv...
  • 9 me toos
  • 19 replies
  • Question
  • Acknowledged
Photo of Joshua Yingling
Unhappy with service
Ive had excede internet for 5 months now, and ive had a technician out twice to fix a non existent problem. I pay for 25mbs download spee...
  • 6 me toos
  • 10 replies
  • Question
  • Acknowledged
Photo of Sheri Hill
Removing equipment
I have to remove the equipment from my roof that you installed????? Wtf???!!!!!! I cannot wait to cancel this horrible service, but for y...
  • 5 me toos
  • 8 replies
  • Question
  • Acknowledged
Photo of a_concerned_customer
Speed Issues
So it is clear I am not the only one having issues with their service. It's only been a couple of days now but I've seen a little over 50...
  • 5 me toos
  • 18 replies
  • Question
  • Acknowledged
Photo of Kaleb O'neal
Data Usage Problem
I just swapped over to exede today and within 4 hours from simply streaming 4 shows and simple surfing social media on 1 cell phone appar...
  • 4 me toos
  • 8 replies
  • Question
  • Acknowledged
Photo of Placerville
Is HughsNet any better?
I've had WildBlue (Exede) since July 2011.  For 6 years I've never had speeds in excess of 3.2 down and .03 up.  Early on, I reported thi...
  • 4 me toos
  • 11 replies
  • Question
  • Acknowledged