Join the Viasat Community

Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

Join the Viasat Community

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 81 - 100 of 7248
Photo of Susan Jenulis
inbox deluged with 2000 spam emails!
When my apple mail program tried to download emails two days ago,  it was flooded with approximately 2000 spam emails, many repeated 30 t...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of mike hedler
email access
keep getting error403
  • 1 me too
  • 2 replies
  • Problem
  • In Progress
Photo of loypressley
Loy Speeds
About 4:00 PM on October 5, 2018, the latency was so bad that Speedtest would not run. Then, about 4:20 PM on the same day, the latency w...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of gm92066
Where does returned equipment go?
Jut curious?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Jason Herman
Complaint
Direct TV pitched me Viasat and presented it as a bundle package. First and foremost Viasat has the worst hold times I have ever seen. My...
  • 1 me too
  • 8 replies
  • Problem
  • In Progress
Photo of Frank Shaw
update installation dte
Wondering if I can make another appointment for hook up with viasat internet installation on Bamber Mt, Curlew, WA (Bamber Creek road. C...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of yourguytim
TRASH!
I could get better internet in Africa.
  • 2 me toos
  • 3 replies
  • Problem
  • Solved
Photo of crystal3tech .
temporary suspension message has unusable links
I'm still sometimes getting suspended.  Just happened Oct. 1 without a warning email.  Just poof!  To make things worse, the Attention! m...
  • 1 me too
  • 0 replies
  • Problem
  • In Progress
Photo of Julian Grilli
Abandoned equipment, please remove
The mobile home I purchased in Clearwater, FL has your satellite installed in my front lawn. The previous owners abandoned the house with...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of stacey Winchester
Theft and legal action
We have a voice and unlimited internet plan. Are monthly bill is $204 per month. On 8/20/2018 the agent taking my $204 payment took $2047...
  • 2 me toos
  • 3 replies
  • Problem
  • Acknowledged
Photo of Nancy P
slow internet
I have been on the internet trying to get my Windows updates for over two hours and still waiting. I went to the speed check recommended ...
  • 1 me too
  • 2 replies
  • Problem
  • Acknowledged
Photo of T$$
Viasat WiFi Gateway Documents
I am looking for documentation for the Viasat Wifi Gateway Configuration guide. I have been reading the previous threads.  There was a p...
  • 1 me too
  • 8 replies
  • Question
  • In Progress
Photo of Dontrellz Page
What Happened With Viasat 2
What happened to the plans because I went on Exede.com I put in my zip code service not available in my area so it’s been going on like 2...
  • 1 me too
  • 5 replies
  • Question
  • Acknowledged
Photo of cris palacios
does my router connect to all external devices such as stations for wireless camera receivers?
I'm trying to connect my router exede to the "Arlo" station but it doesn't not receive internet using an Ethernet cable. I want to know i...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of yourguytim
Oh Shoot! It’s the End.
OH CRAP. AN ALIEN STARSHIP JUST CRASHED INTO THE VIASAT SATALITE. MY SPEEDS GOT FASTER. WAY BETTER TAHN LAST NIGHT DESPITE THE WRECK.
  • 1 me too
  • 6 replies
  • Problem
  • Acknowledged
Photo of M.E.M.
Thanks to Stephen Rice
My data month ends tonight at midnight, Oct 4. My plan is the Liberty 12 plan with a LNFZ. I have not reached this 12 GB threshold yet an...
  • 2 me toos
  • 5 replies
  • Praise
Photo of Steve F
Slow Evening Speeds and Viasat Couldn't Care Less
I know that there have been thousands of posts on this subject over several years, but I'm starting a new one. The reason being is that s...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Scott Kilborn
Getting returned equipment checked in
Cancelled service as of September 8th.  Asked for and got a box early, so sent TRIA and modem on September 7th.  Was received September 1...
  • 1 me too
  • 22 replies
  • Problem
  • Acknowledged
Photo of robkunz1
No IP address from Viasat modem in bridge mode to router
My Viasat service was installed today with the new gateway. I want to use it as a modem only so I can connect my Asus RT-AC86U router. I ...
  • 2 me toos
  • 5 replies
  • Problem
  • Acknowledged
Photo of Lio Rodriguez
Slow downloads on Liberty plan
I've called Exede so many times with no real fixes to the issue I'm having. The speed just plain sucks. I'm getting download speeds of le...
  • 2 me toos
  • 10 replies
  • Problem
  • Acknowledged