Join the Viasat Community

Whether you're new to Viasat or a long-time customer, the Viasat Community is a great place to ask questions, get answers, hear what other Viasat customers are talking about and also contact our moderators in the corporate office for quick help.

Join the Viasat Community

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 7726
Photo of Laqqy
Modem does NOT work whatsoever
My Viasat Surfbeam 2 satellite modem has not been working at all for the past 3 days. My router is fine, it's fully functional and everyt...
  • 1 me too
  • 1 reply
  • Problem
Photo of LordScrotum
Pretty impressive for 12 down 3 up
Just happy with these speeds. Liberty plan, 12/3. I see so much grief just trying to spread support
  • 1 me too
  • 1 reply
  • Praise
Photo of yourguytim
Reposting this due to it being taken down.
I posted this image last night. I guess it was taken down. I basically said the following: Throttle me all you want Viasat, but y...
  • 1 me too
  • 4 replies
  • Problem
  • In Progress
Photo of jane
Congestion on beam?
Called customer service because my speed is EXTREMELY slow and I can’t stream. Under 1 to 1.5 mbps download and 1 to 2 mpbs upload. They...
  • 2 me toos
  • 7 replies
  • Problem
  • Acknowledged
Photo of loypressley
3.56 Mbps download, 2.14 Mbps upload
I'm paying almost $170 per month for these speeds. My daughter is supposed to be using this system for her work. No way. What a joke. Be ...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of hollye
New unlimited plan and EXTREMELY slow speeds
I just upgraded to the new unlimited plan. I'm paying for speeds that are supposed to be up to 25 mbps. Since I hooked up the new modem...
  • 4 me toos
  • 12 replies
  • Question
  • In Progress
Photo of Deku
Is there ANY anime lovers here? If so what is yalls favorite anime?
JIYA GUYS!!! >:3 as of yall know me as tirzy rice OR a.k.a. deku here now :3 (since ive changed my username to deku :3  ) i was wondering...
  • 1 me too
  • 43 replies
  • Question
  • Acknowledged
Photo of Michael K
Was internet service down Sunday evening?
Lost Internet and phone service Sunday evening (10/14/18 11:30pm Pacific) - came up and went back down a few times so I gave up and went ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Al Santayos
Can't login to various websites with ViaSat
On a website I need to use to get work on I get "Invalid username or password" while both my friend and girlfriend who live in other loca...
  • 1 me too
  • 1 reply
  • Problem
  • In Progress
Photo of Ed Ostrowski
Trouble with email contacts
I CAN GET EXEDE MAIL LOGO BUT NO EMAILS OR MY CONTACTS?
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of Steve Dale Brewer
ViaSat Gateway RG1100 - Voice Issues - QOS Question
I have a ViaSat Gateway RG1100. I use it to connect my cell phone to the tower via the Satellite connection. The problem I am having is...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Ethan Farrell
Painfully slow speeds all the time
I'm not even close to my data limit and this is what I deal with daily. Literally everyday. Wired or wireless. Feel like I'm paying 120 b...
  • 2 me toos
  • 6 replies
  • Problem
  • In Progress
Photo of Michael McDowell
Playon Cloud Support answers
Here are answers to a couple of questions I posed to Playon Cloud support.Sep 19, 17:28 EDTIs there any way to upload video files to my C...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of Shayne Sullivan
PS4 WiFi connection issue
I recently upgraded to the new modem/router and have had no issues connecting phones, iPads, or PCs to the WiFi network. However, I can ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Mike Siegert
moved my service they changed my plan
I recently moved into the house next door to my old location (about 50 feet away). I called to have my Viasat service relocated to the ne...
  • 1 me too
  • 4 replies
  • Problem
  • Acknowledged
Photo of Teresa McDermott
WildBlue Modem won’t stay connected
All day yesterday I had to reboot my modem because it would only stay connected for about an hour or two at the most. It would be just be...
  • 1 me too
  • 1 reply
  • Problem
  • Acknowledged
Photo of Mick Dietze
Extremely Slow speed, Running at 1.5mbps This is not much faster then dial up speed! :(
Extremely Slow speed 
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of John Bevan
Need help resetting email password
I need help urgently resetting my alternate wildblue email account. I'm getting email on it but I can't get it because I've forgotten th...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Naomi H. Kauffman
I have a Alcatel I phone
It says that I have a Authentication problem to connect to Wi-Fi , I call consumer Celular and they said that i needed to get a hold of you
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of yourguytim
It’s not prime time
It’s not prime time and speeds still suck. My plan says 1-5 mbps during day. Wtf. What’s your excuse now Viasat.
  • 1 me too
  • 3 replies
  • Problem
  • Solved