Your recent Viasat experience

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  • Updated 7 months ago
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Just wondering what the average customer thinks, are things getting better, worse or the same for you over the last few years? I had a horrible Viasat experience and a couple years ago went to AT&T wireless, which was slightly better but not great. just browsing here and reading reviews I am getting conflicting information. Wondering if the new Viasat is better than the old one I had. For the record I am in the Washington DC area but in the sticks 40 miles or so away..

I also notice it seems Viasat has tightened the purse strings. I read here where customers use to get comped service calls and they no longer do that. Even exchange of leased bad equipment costs $95. While it may have been 5 years ago I got a pair of modem exchanges for free using next day UPS.
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Will Seemore

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Posted 7 months ago

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Nathan Hart

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I’m 99% content. Service has continually gotten better for me. Speeds run at 50% higher then what I pay for even during prime time. Firmware updates keep coming out and eliminating the little bugs. The only thing that would make it 100% would be low ping times, which I know is not possible. Reliability is perfect. I really can’t complain at all.
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Spinninghorse, Champion

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Is the new Viasat better than the old? What new? I have been here 6 years and it is worse now but I believe that depends on your location and access to the small beams on Viasat 2 (or something like that)? I think now it is all about location and I have no idea where it is good (besides military and airlines) but here in central VA it is worse now. From 4p on during the week those on unlimited and Freedom plans (150GB) get de=prioritized no matter where they are in their plan usage. I would love to give Viasat rave reviews like I did 5 yrs ago but I can't now.
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fmj77

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Who the hell is Bradley?
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Nathan Hart

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@Susan switch your plan and your speed will return. Liberty 50 is the same price.
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Susan Jenulis

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but not the same data allotment, I"m at 150 freedom plan.  My speeds during the day are holding  well for the time being.  So far they only throttle me on weekends and evenings after 6. I won't switch, it's a matter of principle.   
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aabbcc

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People should happily switch to a plan with 1/3 of the priority data for the same price. That's a great suggestion.  /sarcasm
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fmj77

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@Susan, I stayed on my Freedom plan as well. So far it looks like the right decision.
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ExSatUser

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My name on here says it all.  And I haven't missed it yet.
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Mark here

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Back in the mid-80s I had a 8-foot dish in my front yard that I had to go out and crank to aim it at the proper satellites for what programming I wanted to watch of course there was no internet then. I wish I could do that now, dial it into Netflix, at least I could watch uninterrupted unlike now
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Mark here

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Back in the mid-80s I had a 8-foot dish in my front yard that I had to go out and crank to aim it at the proper satellites for what programming I wanted to watch of course there was no internet then. I wish I could do that now, dial it into Netflix, at least I could watch uninterrupted unlike now
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ExSatUser

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I had a big dish at that time too, but was on a hydraulic cylinder. You sure it wasn't earlier than that?
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fmj77

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I had a big dish like that as well up until the late 80's. But that was when you could get a ton of channels for free, including HBO. Then all the big boys started scrambling their broadcasts and the party ended.
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ExSatUser

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Yep! Shortly thereafter Directv hit the market. I was one of the first Directv users. Also one of the first satellite internet users. One technology has maintained, the other, not so much.
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Casual Observer

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Will,

I'm in southern Stafford, west of I-95 on Beam 329/Viasat-1. for a couple of months after the policy change to the legacy Freedom and Unlimited plans, the Liberty Plan (12 Mbps) was running along fairly smooth - consistently well above 12 Mbps 24/7 provided you remain within priority data. The relief from beam over-utilization, however, has been short-lived as Viasat appears to have reintroduced the Unlimited Silver Plan (100 GB data threshold and 25 Mbps) or any excess bandwidth resulting from the policy change has been redirected elsewhere. Right back where I was prior to that policy change now - beam 329 appears once again to be a heavily utilized beam - and satellite internet remains a choice of last resort with no other viable choices currently open to me. A very noticeable drop in average/median speed starting just last week... it's usable (provided you have the flexibility to leverage off peak usage periods or free zone) but all things being equal I'd rather be in Philadelphia (internet-wise).
(Edited)
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Will Seemore

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Casual Observer, have you tried Verizon or AT&T? When I was on Viasat I was on the Liberty 12, It just seemed to be consistently bad speeds under 1mb and constant drops. A couple weeks ago I made a Sunday drive with my girlfriend and a few devices both from AT&T and Verizon doing speed tests. I was kind of amazed knowing where the towers were and how it seems many times areas that you think would be bad had a decent signal. One place down in a ravine, with thick woods probably 6 miles from a tower in Chilesburg or Partlow got something like 17MBS down and 6 up while both cells phones only had 1 bar of signal.
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Casual Observer

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I continue to evaluate all my options - speed is not my issue, reliability is - someone having a Jetpack will be lending it to me while they're gone for a couple of weeks so I can evaluate it fully. Viasat suits my needs but that's not to say I'm not on the prowl for something better at all times.
(Edited)
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Will Seemore

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Nathan, ex customers can provide valuable insight for prospective new customers. Even if they cost Viasat new business the ones that do join that read honest reviews  will come in with reasonable expectations, not believing all the hype of some subcontractors that will flat out lie to make a sale.

It does look like information available to people contemplating satellite has changed. When I first got satellite all the reviews were just gamers and people who went over hard data caps complaining. I went in thinking I had no worries as I don't play video games and would limit my video streaming to occasional low resolution oldie music videos on You Tube.

Even with my minimal needs I was highly disappointed to the point of being shocked.Googling now a days if I had just signed up I would not have been shocked at how the service was for me. Coming to sites like this in 2019 it is now obvious satellite internet is the luck of the draw, some people live in sweet spots, some in black holes and they can even be pretty close together as the crow flies.
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ExSatUser

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@CO. When you do your testing feel free to reach out if you have any questions. You know where to find me. Lol
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Will Seemore

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Funny, my closest neighbor had Hughes Net when I had Viasat then back when I switched to AT&T they switched to Verizon. Before that they were dial-up as they have lived in the boondocks for like 30 years, so they honestly don't know what high speed hard wired is like. Unfortunately I spent the first 15 years of the internet age in the city so I remember the good ole days of hard wired DSL and cable.