Your account is now in data restriction - NO it is not.

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  • Updated 12 months ago
I got an e-mail stating that my account is in restriction. That I have used 100%. I am clearly at 71% from my dashboard. I hardly used any data at all yesterday. What's up with this e-mail?
On a related topic - when are you going to increase the available packages? 25GB is the max here now. I need more.
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cudellqkn

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Posted 12 months ago

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cudellqkn

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Slightly confused and more than slightly frustrated. I shouldn't have to waste my time checking my dashboard because of an incorrect e-mail. Also I should be able to get a bigger data package.
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cudellqkn

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You may e-mail a response to me.
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Old Labs

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You'll need to email them at exedelistens@viasat.com including your account and contact info (do not post that info here on a very public forum).

This community isn't tied to your Exede account and they have no way of knowing who you are other than "cudellqkn"...
(Edited)
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Bev, Champion

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This forum is not directly related to your account. This is a peer to peer support forum. To reach Exede employees, please send an email with your account information and question to exedelistens@viasat.com or, choose one of the contact option here: https://www.exede.com/contact-us-exede/
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Diana, Viasat Employee

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Hi cudellqkn - Please send an email to exedelistens@viasat.com with your account number and contact information. As Bev mentioned, this forum does not provide us with your account information.  We' re here to help and will be happy to review your account. Thanks