You should be ashamed

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The day where satellite internet becomes obsolete may just be the best day of my life. I‘m holding out for the day where satellite internet, and the companies who market it, go down the same hole dial up did. There will come a day where rural areas will have options, and Viasat will either start caring about their customers or slowly fizzle out.

To be perfectly honest, I’m not sure who, if anyone from Viasat will read this, not that it matters. Anyone who is responsible for the way this company treats their customers should already know just how utterly sad the situation is. During this time where internet access is especially necessary to families literally everywhere, you have done nothing to help. It’s at a point where many of your customers have no hope, especially in areas where there are no other options for internet access. Your policies for data caps and throttling are unclear and abusive, and you should be in deep trouble just for that alone. You advertise your plans with priority data, and then throttling “in times of network congestion.” Well, nowhere does it say that your times of network congestion will be 24/7, and our speeds will be throttled to an unusable 0.01 Mbps or less. This is the situation that many people, including myself, are stuck in right now. The fact that you’re doing this to your customers during times like this is utterly atrocious, and you should be deeply ashamed.
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Gaylord Suitcase

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  • disappointed

Posted 1 month ago

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Stephen Rice, Champion

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Shame on Viasat for not launching a third satellite as soon as the COVID19 pandemic started!
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ExSatUser

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Not really.  Viasat can't do anything about it right now.

The answer is something other than GEO satellite internet.  Whether that will be LEO satellite internet, fixed wireless, mobile wireless, or hard wired internet, any of these options can be better than Viasat and Hughesnet. 
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Homeskillet

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Even if they could fire up satellites like bottle rockets it would not be a smart business move to spend millions and millions of dollars to add capacity to handle a temporary situation. Just like you won't see Acme Toilet Paper Company building a new double sized factory next to their current location.
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Stephen Rice, Champion

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Pepto Bismol!
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ExSatUser

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Although in fairness Viasat doesnt have enough bandwidth to support the average household usage needs under normal circumstances either.
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Dave Peterson

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Service started with great promise, but this was rapidly defeated by the FlexNet (ATT&T DSL) implementation.  Note: I got rid of AT&T Uverse because it was so pathetic.  I unplugged that hardware and the system worked more or less fine until Friday (5/1/2020).  The internet overall became slower and video streaming became "water torture".  Viasat, at minimum, should inform us of "problems" and refund a portion of the fees (twice as expensive as ATT&T Uverse) as compensation.  This is a time when remote access is essential to both our physical and mental health.  
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Voyager

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@Garylord This is a serious question: What would you have Viasat do?
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tim

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I've been on 2 since it was available.  I have no options.  I'm cut off.  I've been on Viasat for over 10 years.  I think I understand how this all works, thank you very much.
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Steve Frederick-VS1/Beam314, Champion

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tim, Viasat only started operations in January 2012, so at best you have only been on them for 8 years, unless you are counting time you may have had Wildblue service, as many of us have been.
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Old Labs

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Then tell me what plan on Viasat-2 has a 12 GB priority data limit and what's your Zip Code? I'm just interested in what plan it is? The elusive Basic? The only 12 GB plan I'm aware of is Liberty 12 and I'd be interested in knowing whether it's available to Viasat-2 in some areas.

So far you've only demonstrated to me you have no idea how any of it works by refusing to answer even the simplest questions about your particular service, but suit yourself. Ignore the problem, maybe it will go away. Never mind, I'm no longer interested. Call customer care - this isn't a direct support forum.
(Edited)
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Admiral Korbohuta

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Is Liberty 12 even available on Viasat 2? I thought only the fake Unlimited plans were on that satellite.
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Old Labs

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That was my question for the guy who thinks he understands how it all works... perhaps he can enlighten us. He's the anti-Robin.
(Edited)
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Homeskillet

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They should have launched 3 more satellites to handle the excessive demands. I am pretty sure the things are dirt cheap and can be built in anyone's garage with basic hand tools with materials bought from your local hardware store.
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Voyager

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I am not defending Viasat, I am defending technical rationality. As I have said before, Satellite bandwidth is like our toilet paper supply. In the short term, it is a fixed quantity. The only way for one person to get more is for someone else to get less. It isn’t a Viasat issue, it is a matter of physics. Did anyone warn you beforehand that there would be a toilet paper shortage?
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Lighthope

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A starlink satellite costs about half a million dollars.  A ViaSat satellite costs much more.  That doesn't include the cost to launch it and operate it.
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Ron B

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Gaylord, it's always the same people defending them too!  Again, all these great responses supporting viasat.  I, for one, do not care what it costs for Viasat to do their business!!!! It's their problem.  My favorite is the "dirt cheap" comments.  No crap, this stuff is expensive.  Here's the thing, what sane person gets into a business and then expects people to bend over and say "thank you sir may I have another" when they feel they're being taken advantage of? Again, don't talk to me about cost to the organization.  Voyager's comment is only true because of the fixed quantity but Viasat has every opportunity to increase the quantity provided.  But it would cost them money and apparently they are not willing to do so to shut us up.  I challenge Viasat to launch a few satellites and adjust rates for the packages.  Add some more choices above Gold 50 or whatever the hell it is.  I'll bet people will pay it.
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Old Labs

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Sounds like a business opportunity - what part of building and launching 3 new satellites did you not grasp? Challenge apparently accepted.
(Edited)
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Voyager

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@Ron You would care if you understood economics at all. I suppose life is simpler in some ways when you understand neither technology nor economics.
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TheCatWillStrike

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Only so much bandwidth to go around. It's worse in some areas. Other areas not so much. Holding out on a little hope for that Starlink


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Noob? Maybe not

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Only so much bandwidth to go around?

I disagree.  A satellite has bandwidth allocations; so much for this class of customer, so much for that class.  A satellite might get 15% allocated to residential customers and 40% to airlines and a ton reserved for military.  Since the airlines aren't flying, there is reserved allocated bandwidth going to waste right now that could be opened to residential while we are in this public status.  Viasat won't budge on their allocation schedule because when things go back to normal, residential will again be in the dumps on bandwidth and everybody will scream about how they really do have the capacity but won't allocate any of the unused out of class bandwidth to residential, even when airline demand may be down at various times of the day.  Viasat won't go to dynamic loading giving airlines simply a higher data demand priority so residential uses all currently spare available bandwidth.  Viasat continues to market and sell firm bandwidth.  So where are they getting this bandwidth? Simple, it is already allocated and RESERVED.  Viasat doesn't dare show the residential sector what they are really capable of.

Remember Animal Farm:  "All the animals are created equal" and "Some animals are created more equal  than others."

  • There is a bright side to all this.  In 6 months Viasat must re-organize it's bandwidth allocation scheme or face the fact that building and launching Viasat-3 is/was a waste of investor money because it will be obsolete months before it ever gets off the ground.
SpaceX Satellite Internet Service will offer 1Gbps with a latency ranging between 25 to 35 milliseconds.  This is only 6 months away.  How impressive will Visat-3 be then? It won't even be launched yet, what a shame, what a waste.

edit:  add link,
https://www.pcmag.com/news/public-trials-of-spacex-satellite-internet-service-to-begin-within-6-mont...



(Edited)
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GabeU, Champion

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And here are a few more....

https://en.wikipedia.org/wiki/Racial_views_of_Donald_Trump

A few good actions to please the people, which pleases his ego, doesn't negate who he is.  
(Edited)
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ExSatUser

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Wikipedia.
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GabeU, Champion

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Wikipedia.
How did I not imagine that was coming?  Good thing for me all quotes and other facts require citations. 

Anything else? 
(Edited)
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Admiral Korbohuta

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LOL. Wikipedia.
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Handy D's

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He sounds good, like he knows what he's talking about. I heard Apple was going to launch sat if they do we all have great service, Apple is King.
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Whitey

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When I was on the Viasat 150 GB plan I received an email from Viasat saying they were going to start throttling that plan and if I didn't like it I could quit.  So  I did some research and found that at that time both the blue and the red cell phone providers were offering unlimited  pre paid plans.  My place was a few miles from the towers but bought a wifi modem to give it a try.  To my surprise I was able to get 25 to 75 down load and about half that for the up load and both cell plans  together cost about half what I was paying Viasat.  So if you're out in the boonies' keep looking for alternatives.  I see there are companies that buy up blocks of cell phone usage and resell for internet service.
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Ian

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I am extremely happy to say that I now have home internet service from US Cellular and it is performing better than Viasat or Hughesnet ever did for me over the past 4 years. Average 3-10 mbps down, 400 kbps up, 60-120ms ping. Granted, it's not blazing fast but it's consistent and web browsing is a much faster/smoother experience. I could probably even do online multiplayer gaming but never got into that.

It was a long shot. I live in the narrowest part of a mountain valley with no direct line of sight to any towers. With a Weboost cellular booster (with outdoor antenna) I am able to connect to one US Cellular tower. I took a chance and bought a D-Link 4g router/modem on ebay, got a sim card from my local store and presto, cellular-based wifi; through my booster. There is some tweaking/relocating I may be able to do to improve my upload bandwidth, including relocating the booster antenna to a spot with better line of sight. But for now, it is already a night and day difference from satellite. Additionally, I used to have to be within a few feet of my indoor booster antenna to talk on the phone. Now I can talk within 100' of the house or so with "wifi calling."

I'm not posting this to brag, but instead to offer hope to some of the people here. If you have even a faint cellular signal outside your home, you may very well be able to use a booster and 4g internet service. If you can connect to a tower other than US Cellular, you have more options through third party wireless internet services like EVDODepot, etc. US Cellular's plans are a bit more expensive than the others but I get 15 GB more data per month for $15 less. 
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Stephen Rice, Champion

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What plan are you on and how much priority data have you used for your current billing cycle?
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Handy D's

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Yo Whit tell me more about the Cell plan , I have good cell service and am on 150 GB plan also and it is terrible at the moment. I would like to try cell like you have.
(Edited)
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Ian

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@Handy, there are a bunch of different 4g internet services. Mine is through US Cellular because that is the only tower I can connect to at home. If you can connect to Sprint, AT&T, T-Mobile or Verizon towers you will have more options. Most of these plans should come with a 4g modem/router that converts to WiFi. Check out evdodepot.com. these modems have sim card slots but youmay need to do a little research about what 4g bands you can access if you want to buy a modem independent of a particular service.
(Edited)
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ExSatUser

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The 150GB was good. But yes, now not so good.
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TheCatWillStrike

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You know what's really funny? We used our cap and we're not throttled. The online school thing my mom does for her class chews a lot of bandwidth. 
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Stephen Rice, Champion

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Education is more important than watching Tiger King and playing video games.
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Homeskillet

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They stopped the misleading ads in my area. The family of three all simultaneously streaming high resolution video ad has been replaced by a farmer who just needs internet to order supplies and stay connected to family.
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Voyager

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@Ex If I was the CEO, that is the first thing I would fix.
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ExSatUser

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It would cut down on the churn too I would think.
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GabeU, Champion

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I've never seen a print ad in my area, though they did have a tent set up at a local event a couple of summers ago.  I've only seen a TV ad twice.  
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Handy D's

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No, whats important to one is not to another. Service should be same for all, u should receive what you pay for. Each decides what is important to them.
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TheCatWillStrike

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You guys it’s a good thing we’re not like Taiwan right now. Over my dead body would I allow a government to enable a tracking app on my phone https://nypost.com/2020/04/25/taiwan-...
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Handy D's

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They already do when they want to, u just don't know it.