You Guys Are Awesome!

  • 2
  • Praise
  • Updated 2 years ago
  • (Edited)
I just popped in on the boards to see if there was any new info regarding the new sat amongst other stuff, and just couldn't believe how many complaints Exede gets for user's inability to understand how their gadgets and gizmos connect and use data even when not in use.

So I think you guys should hear from a happy and grateful customer to have such service make it out to my home on the outskirts of Olympia, WA with good speeds and packages where the big cable guys won't touch.

Thank you Exede!  You guys have treated this customer very well!  The several times I've reached out to support have all been positive experiences and everyone that is on the front lines deserve a round of applause for your hard work!
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olysounder89

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  • thankful!

Posted 2 years ago

  • 2
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Gregory Davis

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I have been keeping tabs of these blogs as well. I'm a little bit concerned about all this negative messages. It's good to hear some POSITVE comments. I know that Exede is far from perfect but I believe that they are very much interested in getting it right and this is NEW technology . They will continue to learn and tweek and make adjustments to better serve their customers. I live in central Virginia and from what I can tell our specific beam is CLOSED , I.e. No longer accepting new customers. I'm OK with this our data speeds are more than adequate for what we do - even on Liberty Pass. We've been on Liberty Pass several times in the past year and have only been hampered a few times during the peak useage times. We are looking forward to what's the new offerings that Viasat2 will bring to the table.
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Old Labs

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I'm a little bit concerned about all this negative messages.
Human nature... I'm always concerned about the number of people who can't place the mask over their nose and mouth and continue to breathe normally once the oxygen masks deploy.

P.S. As far as my Exede experience goes... I prefer to view the Exede cup as half full rather than half empty.  
(Edited)
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Diana, Viasat Employee

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Good Morning!  Thank you for the positive feedback! It is welcomed and appreciated.
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Chris Wood

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well I've called multiple times about my horrible service to be told that i'm on a congested beam and they can't do anything about my super slow speeds during the evening hours.. Download Speeds of .5 and upload speeds of about the same.. I've sent multiple emails to receive no response back.. how can they tell me that iI have to just deal with slow speeds when your web site says I will never get speeds slower then 8 Mig. I have been waiting days for a response back from the last Tech that was going to respond the next day... So what do YOU say about that?    
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olysounder89

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I would say you should post that on the other board instead of on this one that's meant for positive feedback.
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Chris Wood

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That's the reason I posted here.. Wait for the very minute you start having issues with your speed because Exede takes on more customers then they can handle. When you call in for a resolution they will put you on hold and have you unplug your modem half a dozen times and then tell you they can't do anything for you.. I was promised a call back for my issue that never came.. I pointed out that on their vary website that it said you will never have below 8Mig speed ( mine is .5 at the moment in the evenings) just to have that statement removed from their website.. I have to say I've never had this kind of customer service anywhere at any point in my entire life (50) I not quite sure how they remain in business
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DebG, Champion

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I have also been very happy with my Exede service.  I live out in the middle of nowhere, and my internet options are very limited.  Exede has been the best and most reliable service I've ever had, and I love having the unmetered time.  I do monitor my data usage with Networx, and I highly recommend this or a similar program.  I always know how much data I've used each day.
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Diana, Viasat Employee

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Hi DebG,  We are thrilled that ViaSat/Exede Internet service is working so well for you.  Thanks so much for letting us know!! Have a wonderful weekend.
(Edited)
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jones203

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I've had my issues over the years with Exede, but for high speed internet it's either this or HughesNet.  Or I go back to DSL, and I'm at the very far edge of their office, so that means no videos and barely 500k speed.  Cable is in the neighborhood, but I chose to live in an isolated lot, so they said it would cost me $5,000 to run the wire, poles, tap, etc., from their mainline.  No thanks.  And even when you see internet on a plane or similar venue, you can bet they've leased space from one of the two (satellite) companies.  I still have the "free zone" at night, and while many nights the speed is slow, this plan works best for me, and until they pry the plan away from me, I shall keep it.  My only concern is when they make the ViaSat2 service available, will it cost a lot more?  I will sing the praises of their Voice-Phone service.  I pay $30 a month and have unlimited minutes in the U.S. and Canada, and while it  goes out during storms and power outages, otherwise it's very dependable and doesn't count against data use.  It works well with 9-1-1 and shows the call center your address.  A cell phone might not. 
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NorthMN

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I am happy that I didn't go with the voice-phone service. My internet loses its connection many times a day, and resets itself. That would make the phone service very unreliable. I've had the best luck shutting off my internet when I'm not home, again making the phone service useless. I wouldn't recommend the phone service or having a home security system. This internet isn't reliable enough.
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Christine Conrad, Champion

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NorthMN, you may have a poorly aimed dish, other equipment problems or something blocking a clear view of the satellite-dish if you are having that many disconnects daily. I would send an email to exedelistens@viasat.com and have the moderators take a look at your equipment. Don't forget to include your account number and phone number in the email so they can identify your account.

I typically have the modem stay connected for up to 10 days without rebooting or reconnecting, and usually that is due to thunderstorms in the area or at the base station. I have had Exede Voice for several years and find it to be very reliable, much more so than the Verizon landline I had prior to switching to Exede Voice.
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NorthMN

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NorthMN

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This is what my esvt page is saying. I called customer service and they said everything looks good. I'm going to take a wild guess that my modem/router is dying. I have the modem/router from exede. My ping is 580-650. No trees in the way. Any ideas would be greatly appreciated. This system worked great for the first six months.
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Diana, Viasat Employee

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Hi NorthMN, Do you have the Exede Wi-Fi modem?  Please send an email with your account information to exedelistens@viasat.com and we will review your account. If it is not the Exede Wi-Fi modem, you will need to speak to your router manufacturer.
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NorthMN

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Yes, I have the exede wifi modem. Lately after I reboot the modem it regains the download speed. But the upload speed has been low. I will send an email.