They do not claim to be a competitor for DSL. Exede, in my area, is specifically marketed as "rural internet". Living in the sticks comes with a number of sacrifices, and internet connectivity is one of them. While the latency is unfortunate, and I do miss the ability to connect to my office via VPN, the service is fine, and I am able to keep within my caps by managing my devices and applications to stay within those limits. The DSL may "feel" faster, but for large downloads, Exede has served me well.
I've been complaining about ping/latency/jitter since I first joined 4.5 months ago. The ONLY thing they harped on was the 12/3 speed for ALL of their plans. If they said anything about latency it was in the fine print. It causes problems with video streaming, VOIP and https:// sites. Timeouts and broken links causes extreme problems.
jerky video streaming has caused me to have not exceed my data limits since after the first month...( yes 1Mbs D/L is even more horrible)