Just wanted to sort of do a blanket addressing of our current issue with Yahoo emails bouncing as undeliverable. We hear you guys loud and clear. We have escalated this to the company that serves as our email host and they found an issue that is being fixed. Unfortunately, it's been an ongoing process for the better part of the last week but it is being worked on to be resolved ASAP. We're very sorry for the inconvenience that this may be causing with sending out emails. From what we know emails are coming TO our customers but not FROM. So that is being sorted and we hope to have things up and running as soon as possible.
Please let us know on this topic what issues may be showing. Some are forwarding to our email@example.com address but let's try not to clog that inbox with all the forwarded emails unless requested, instead you can send us an email if you want a personal correspondence but please refrain from forwarding all of the bounced emails. My team and I will try to post updated information as it comes in.
I wrote to you a couple weeks back re: trouble with yahoo customers getting my email. You sent a response indicating an ongoing process to resolve this problem. Can you give me a progress report? Will I ever get to email to yahoo? Thank you. John Blevins
554 5.4.7 [internal] exceeded max retries without delivery
Makes me think Yahoo is not allowing the Exede servers to connect at all - IME, spam filtering IP/connection blacklisted
Switching over to Gmail was time consuming at first, but well worth it in the end.
I had one that I sent out on the 6th, and finally on the night of the 9th I got a mail delivery failure message that it never went through. So I'm really not sure if they have this fixed or not. It's really gets frustrating especially with no reply from someone at exede on what is happening with this situation. I was sent a survey but haven't heard anything till you posted. Yes I called but they seemed clueless on what was happening.
Part of the difficulty is that while we offer an exede.com/wildblue.com email address we don't do handle maintenance or hosting, it's a company we use called Zimbra that handles it and hosts our email program but problems with our email has to go through us and then to them so we're still the point of contact but they are the ones to fix it. We used to use Google's gmail platform which worked beautifully until last year or was it 2015? when they ended support for all Internet Service Providers and that's when we started using Zimbra as our host. They do email for other ISPs like Xfinity and others so they were the next best pick but it's a pretty wide margin between them and Google if you ask me.
In my personal opinion (which obviously is just that: "a personal opinion" and not something speaking from a company perspective) I like using a 3rd party email option like Gmail or Yahoo because they are free and they are not tied to an internet service provider which means if I ever move or change internet options I won't have to change emails. Plus they have direct support if need be. ISPs offer an email address and I think that is just a carryover from the days of "fresh new internet" when AOL sent CDs in the mail. Also some people do want that option with an ISP.
If you have a email rejection with the path of the rejection please send those. Also please confirm it's within 48 hours as last time this really became an issue when I made this post we had a "fix" in place but everything we got were before. So the more recent the better.
But FWIW, it appears that both exede.net and wildblue.net have some DMARC issues that need to be resolved if any techies are lurking... remember, failure is always an option.
To prove that was true I just sent another test email and it was delivered to my Yahoo inbox in seconds...so, as I said..let's see if this latest "fix" is the last of the problems getting @wildblue.net emails accepted at yahoo.com mail servers...