XBox One System/Game Update Issues

  • 1
  • Problem
  • Updated 2 years ago
I switched to Exede about 4 months ago. We live out in the country and thought it would be more consistent than the RF broadband we had. Since then I cannot get system or game updates to complete on either XBox One we have in the house. They start and then abort at various times depending on the time of day. I finally had to take them to the library to get the updates done so I could use the XBox One(s). No issues at the library, so it is not the game systems. An example is that prior to going to the library I took one of the XBox One systems back to factory default. Same issues, but have been trying to reinstall games ever since. Elder Scrolls has been at about 4% for a month and will not download the initial update. Any ides or did I just make a huge mistake switching to Exede?
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John Robinson

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  • Frustrated

Posted 2 years ago

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Brad, Viasat Employee

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Hello John,

While Exede hasn't been recommended for online gaming due to a high ping rate, downloading your games I don't believe would be affected. I'll like to take a look to see if you might be over your monthly data limit or just have a bad connection or whatever else could potentially cause this. You can email us with your info at exedelistens@viasat.com
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John Robinson

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I did immediately after your message Brad, and received no reponse
(Edited)
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Brad, Viasat Employee

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Sorry John, 
We answer within 24 hours on the email (in addition to moderating the forums, my team moderates our social media outlets, a few review sites and answer the emails in the order they are received) , I got your email in my list for this morning and will answer you today. thank you for your patience! 
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John Robinson

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Ahh... Got it. Thank you!
(Edited)
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Bev, Champion

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Contact the provider of the game(s) that will not update. My guess is, like a few publishers, their update servers reject your connection because of the high latency and slower download speeds. Some may be willing to correct the issue, some will not. (I do not play AION for this reason.)
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John Robinson

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Not the games or the system. I take it somewhere else with decent internet service and they download without an issue. It is 100% Exede

Same occurs with and decent size file download to my laptop that is not a game. Almost always unusable and corrupted.
(Edited)
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Bev, Champion

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Again, it's probably the servers you download from having issues with the inherent high latency of satellite internet connection. I've had it happen several times and, in all case, contacting the companies that maintain the servers either gets them to fix it, or gets me told they will not allow higher than a latency lower than in possible on satellite to download properly from them. (In which case I request a refund for whatever paid for software I own form them and, boycott them - not much else I can do about their choice not to allow my connection to work properly on their server.)
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Larry Byars

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Bev you are correct. Viasat will also tell you that exede and gaming doesnt play well together
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Bev, Champion

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Thank you Larry. And yes, Viasat is correct, for the most part, gaming does not play well with satellite internet. Even if you find games, as I have, that allow the connection and, even a few that are optimized to deal with high latency in game, you still have to deal with the updates for the games and with the data allowance they use while you play online.

Unless you are willing to pay for one of the top tier packages or are just a weekend gamer for a few hours a week, it doesn't play well with satellite internet.

I do pay for one of the top tier packages so, assuming no one else needs the allowance to download a movie or TV series (which my partner does now and then) I can do the updates and game online. On the weeks he need the allowance for downloads, I have to restrict my game time enough to compensate for that.

One game, as an example, kicks out a 2 to 5 GB update every week and, a 7 to 10 GB one a couple of times a year for new content. Great game, works beautifully over satellite but it is an MMO so uses some data just to play, then fairly large amounts for updates. Yes it works even on Liberty pass speeds as do other games for that publisher but, that's because I and four other satellite users beta for them and, we recommend changes that allow the game to work well with our incredibly high latency.

Another company did make changes to allow high latency in the online portions of a couple for games but, those games are very demanding on the system you play on. Only 64 bit machines with 6+ GB RAM and high end GPUS or new generation consoles. So far I have only found one company that welcomes us and makes a real effort to optimize the games for high latency. Several have and, I'm sure other would if asked, adjust the update serves to allow a higher latency connection but, not many will optimize the games themselves.