WTF just got viasat ... still cant get connected. The customer support SUCKS

  • 1
  • Problem
  • Updated 8 months ago
Today I got viasat. The guy installed dish. Said im all done and connected. I'm not

I contacted customer support. They connect with technical support. They say I need a laptop to reset modem md account data.

I said I dont want to have to buy a laptop to get access to an account I should have as access to
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Brian Lurty

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Posted 8 months ago

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Photo of VeteranSatUser

VeteranSatUser, Champion

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You don't need a laptop.

Did the installer commission the modem and test the connection before he left?

Let me ask, why did you get Viasat in the first place?
Photo of Tim Spake

Tim Spake

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Get out now, save yourself the aggravation. It gets worse