Data usage seems too high

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  • Updated 3 years ago
  • (Edited)
I have wild blue and my usage keeps going way up even when I have not had my computer turned on. Why is my data going way up even when not in use? I live way out in the country with no one around for miles so no one else is using my service.. JA21270@dishmail.net
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John Adams

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  • frustrated

Posted 3 years ago

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zanne

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John, you can contact customer service and ask for a breakdown of when things were loaded. Sometimes there are errors. Make sure that your router is password protected and make sure that automatic updates are turned off. Get addons/plugins/extensions for your browser that block flash as well as ad blockers. You may want to disable HTML5 in your browser settings since that can cause videos to pre-download without your permission. If you use Facebook, go to the settings for Videos and turn autoload OFF.

Other than that, run Bitmeter on your computer to tabulate your usage when it is in use and compare it to what Exede is claiming as your usage. If Exede has significantly higher usage reports, screenshot your findings and send them to customer support as proof.
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Rusriverman

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Thanks for the suggestions, but disabling all those functions seems to defeat the purpose of being able to browse the internet to keep up with your friends, informed and the like.
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zanne

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Oh, I know. It can be frustrating. I do like the adblockers and popup blockers since they stop me from getting annoying things I don't want to see. Having to wait until the LNFZ for my video watching is annoying though. It would be nice to have full functioning on websites, but there is so much bloat now. Friggin' autoload video ads are obnoxious. You can make exceptions. I have a flashblocker that stops autoload videos but I can rightclick to let it unblock the videos/flash.
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Rusriverman

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I tried to put a usage meter on mine, and it reported all the usage including the 12 am - 5 am so it really didn't help me figure out what was going on either.  I live in a similar situation in the country no one for miles and my usage exceeds the 15gb limit almost every month these days with little way to control it.
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zanne

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If you use BitMeter it tells you the hourly usage. I have yet to find a program that lets you exclude the LNFZ hours. With a router that calculates usage, you have to actively check the usage report just before the LNFZ starts and then again when it ends and subtract that amount. Generally what your router calculates should be higher than your Exede usage because it counts transmissions even when your internet is not connected.
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John Adams

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I can only control it by unpluging the unit and only plug it in when I want to use the internet. Most of the time like right now I use my phone. Only other thing that is plugged in is my dishnetwork DVR that I can't even use all the functions on because of the usage.. kinda stinks to pay for services and internet then can't even use the dann thing
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Steve Frederick, Champion

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Your Dish network DVR is using a whole lot of data downloading things that it "thinks" you would like to watch. Disconnect it from your network and you will see that your data usage drops drastically.
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zanne

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Oh, I agree, it stinks, but its one of the drawbacks of rural life. I haven't had unmetered internet since 2002, so I've grown accustomed to having to make the sacrifices. Unfortunately, the data limits haven't kept up with webpage bloat so its harder to make it through the month without going over the limit now.