Wow what crappy service

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  • Updated 2 months ago
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  • (Edited)
Speeds so slow you can't do anything with this crap. Had the service for only 3 days cancelled this so called service. Can't believe viasat gets away with miss leading paying customers and make you pay $400 to cancel even though they are not upholding their end of the contract. I think that is theft one way or another.
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Jim Poppe

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  • sad confused angry and all the above

Posted 2 months ago

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James Besser

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Dude your making your self foolish why are you here, call viasat. did you do your search about viasat chill out 
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Jim Poppe

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Just making sure future customers don't make the same mistake. Only options customer service team gave me was. O your going to have to call back because. 1) there is to much traffic. 2) our gate was is clogged. 3). Let upgrade you service. Not one let me send out a tech to check your service. Let's make more excuses why my download speed is 1.5 Mbps. Can they explain that?
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Brian, Champion

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Repeating the same post in a bunch of places simply makes you seem like a whiney child.

Not everyone shares your experiences. I’m happy with my service and have been since I started 79 months ago.
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Stephen Rice, Champion

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I am on a Liberty 12 plan which includes 12 gb of priority data and speeds up to 12 mbps. I still have priority data left and my speed this evening is 9 mbps, which is certainly faster than dialup.

If I didn't have any priority data left, my speed would be around 256 kbps tonight which isn't good for video, but is still good for web browsing and is certainly faster than 56k dialup.

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Jim Poppe

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Wouldn't be complaining if they wanted to fix it to speeds like that. But they only want to give me excuses not solution.
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Tim Spake

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It's all your fault according to these jerks
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Jim Poppe

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Now we have an honest man here!
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Brian, Champion

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He’s honest because he told you what you want to hear.
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Jim Poppe

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No he's honest because he's not on the band wagon of viasat. The smoke and mirrors viasat promised will hopefully catch up to them.
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Brian, Champion

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Riding the bandwagon of dissatisfaction makes you more honest than those of us who are pleased with the service?
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VeteranSatUser, Champion

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Beauty is in the eye of the beholder. What one person finds unacceptable another person might be completely fine with.

No company has a 100% satisfaction rating.
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VeteranSatUser, Champion

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Just another person that has unrealistic expectations, and fails to understand the limitations, of satellite internet.

Some of us have no other option than satellite internet, that is why we use it.

I am not sure what internet provider you had before, but did you get satellite internet because of what some salesperson told you?
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Ivan Bludnik

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"Unrealistic expectations" -- certainly. We have heard this story over and over on this forum and elsewhere.
But many of you jump to conclusions that his unrealistic expectations is somehow his fault.
He, and many others, have their genesis of unrealistic expectations in the seeds planted by Viasat representatives.

Sure, he could have looked at posts on this forum to be forewarned. Hindsight is always 20/20. But why would he? A live Viasat representative was telling him everything he wanted to hear. And why would they lie?!!

The wolves on this forum won't let dogs lay down. It is simply a matter that some people are happy with their service while some other people are unhappy with their service. Both views are correct as it relates to that person. Just because one person is happy does not mean that he can assume everyone else has the same experiences.

There is an unneeded "we versus they" wolf mentality on this forum. How about just sticking to the facts. He believes he was lied to by Viasat representatives who enticed him into subscribing. If he feels strongly enough about this, then he should get a lawyer to seek a remedy. That is all there is to it. Let sleeping dogs lay.
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Michael McDowell

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@Jim Poppe  "Just making sure future customers don't make the same mistake. "

Ivan, I agree with you.  I guess the point I was trying to make is that most people (including the OP) don't take the time to check!  So, why does he think he will be any more successful with his warnings than the people who have posted the same thing, over and over and over, AGAIN!
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Tim Spake

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Or a class action suit
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Ivan Bludnik

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Some people here think that the Viasat contract prevents class action suits. They do not realize anything is possible. MGM, the owner of Mandalay Bay in Las Vegas, is suing the victims of the Las Vegas shootings so that they cannot sue MGM. It is a lawsuit to prevent lawsuits. Stay tuned.
In your case, all it takes is a hungry and competent lawyer to get started.
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Brian, Champion

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You can sue anyone for anything anytime. Some lawsuits are frivolous pother are not.

You're probably correct, a class action suit probably requires a hungry lawyer.

As for competence? I don't know. A competent attorney will tell you the truth rather than blindly accept your assessment that a class action suit is an appropriate remedy.

What's interesting is that your statement implies you have sufficient information and knowledge to have already assessed the situation and determined a class action suit is an appropriate remedy.

Have you sought a hungry and competent attorney to take on your class action suit? Or is this all bluster?
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Brad, Viasat Employee

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Jim 

Please reach out to us at viasatlistens@viasat.com. This post and the other 2 you made sounds like you were not properly informed of the expectations of satellite internet. We can look into the point of sale and work with you. 
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Tim Spake

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Why lead him on like this?
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Brad, Viasat Employee

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oh Tim my boy it's not leading him on if he was for example misled into a sale where DSL/Cable may be, or if we can pull a call with incredibly wrong information that was presented. We've seen it all. Once we can look at an account we can get a clearer picture of the situation and appropriate actions can be done to come to a resolution. 

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