Liars and cheats was told unlimited web and email only dat would come off of data was anything live streaming boy was they lying getting data charge for everything. Called and talk to 2 people and want me to upgrade and pay more . What a joke. Note a happy customer everything was fine for first 3 months and past 2 months it has been going over data. When setting this stuff up and installed it should all be recorded so they can see what installers tell the customers.
Well guess what still noone has contacted me and no solution once again its a joke. I got 2 emails last week with a case number and said someone will contact me within 24 hours ha that was when i made my original post and still noone has contacted me guess gonna contact bbb
Once again i sent an email back after your case number and what you had stated i have also left a phone number to be reached at might check email again cause i responded back stating that i dont care what is changed as long as data stayed the same and bill didnt go up i just want what i was told i was getting and if my router and everything is disconected from modem why is data being used. We can go back and forth through email all you want i have left a contact number because if you was willing to help i would rather talk on phone as apposed to email that way there is good clarification and convo recorded. As to steve i did what i was asked otherwise i wouldnt have made the post
Also you could look at the call log we had no internet on mlk day and also none on the 31 and then for 3 days striaght had nothing called in and done everything they asked me to do and then found out my router wasnt working so with no computer hooked up and router not working how did i use data. These are just examples of where did phantom data go. Also the installer also knew there was no personal computer that we just use it for wifi on out cell phone since we get no data on cells where i live. So for 5 days out of this billing cycle we had nothing but still used data. Thanks again
Hello Randy, there seems to have been a misunderstanding here somewhere. Those email are to email@example.com. The email provided by myself for correspondence was firstname.lastname@example.org. I see that Exede Amber has received the email you sent in this morning and we look forward to assisting you further.