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Liars and cheats was told unlimited web and email only dat would come off of data was anything live streaming boy was they lying getting data charge for everything. Called and talk to 2 people and want me to upgrade and pay more . What a joke. Note a happy customer everything was fine for first 3 months and past 2 months it has been going over data. When setting this stuff up and installed it should all be recorded so they can see what installers tell the customers.
Posted 3 years ago
Well guess what still noone has contacted me and no solution once again its a joke. I got 2 emails last week with a case number and said someone will contact me within 24 hours ha that was when i made my original post and still noone has contacted me guess gonna contact bbb
Steve Frederick, Champion
Randy, why don't you send an email to Exede Kimberly as she had asked you to do 5 days ago. She is willing to help you, but you need to contact her.
Hello Randy, I received your email on 2/4/15 and responded on 2/4/15. Case #00359350. Since I had not heard back from you since that date, I did go ahead and close that case. If you'd still like my assistance, please send a new email and I will be sure to respond. Thank you.
And yet here I sit on that very same Lovelock NV Gateway and Salt Lake City Accelenet Server with 10 days to go in my monthly cycle and 4.4 GB of my 10 GB allotment still available to me...
I'm sure you think your doing the entire 650,000 plus Exede subscriber base a service, your Gmail inbox should be overflowing shortly...
But thanks for providing everyone with the opportunity to complain to Google by posting your Gmail address and associating it with your harassment here, not to mention doing the same with GetSatisfaction.
You've crossed the line by attempting to hijack this community.
urgent@getsatisfaction.com
https://support.google.com/mail/contact/abuse?rd=1&hl=en
I'm sure you think your doing the entire 650,000 plus Exede subscriber base a service, your Gmail inbox should be overflowing shortly...
But thanks for providing everyone with the opportunity to complain to Google by posting your Gmail address and associating it with your harassment here, not to mention doing the same with GetSatisfaction.
You've crossed the line by attempting to hijack this community.
urgent@getsatisfaction.com
https://support.google.com/mail/contact/abuse?rd=1&hl=en
(Edited)
Bumpity...
(Edited)
Julie,
You should really go back and review all my replies made specifically to you. I have neither bashed nor name called. I have offered you suggestions and advice on how to get your issue addressed, which you have summarily dismissed as being impossible or not applicable. At the same time I have not denied that you are having a problem and all advice offered has been qualified with: assuming this is not a 'mechanical' problem or other defect.
Yes, hijacked. Overnight you indiscriminately posted your charge on some 60 posts without even trying to determine whether what you say is even applicable to those posts.
The truth is you came on this forum and started the name calling - in turn you got what you dished out. You've repeatedly called the Exede moderators here liars.
You've now made some very serious charges that amount to fraud on ViaSat's part if true; please get the terminology correct - Exede is the product, ViaSat is the company. For your sake, I hope that those charges are true otherwise you may suffer some consequences yourself.
You've consistently mentioned some phantom knowledge base article as evidence, but have failed to produce anything other than your own interpretation of it or what you've been told over the phone. Hearsay isn't evidence.
So if you've got said knowledge base article post it either here or elsewhere - end of discussion.
You should really go back and review all my replies made specifically to you. I have neither bashed nor name called. I have offered you suggestions and advice on how to get your issue addressed, which you have summarily dismissed as being impossible or not applicable. At the same time I have not denied that you are having a problem and all advice offered has been qualified with: assuming this is not a 'mechanical' problem or other defect.
Yes, hijacked. Overnight you indiscriminately posted your charge on some 60 posts without even trying to determine whether what you say is even applicable to those posts.
The truth is you came on this forum and started the name calling - in turn you got what you dished out. You've repeatedly called the Exede moderators here liars.
You've now made some very serious charges that amount to fraud on ViaSat's part if true; please get the terminology correct - Exede is the product, ViaSat is the company. For your sake, I hope that those charges are true otherwise you may suffer some consequences yourself.
You've consistently mentioned some phantom knowledge base article as evidence, but have failed to produce anything other than your own interpretation of it or what you've been told over the phone. Hearsay isn't evidence.
So if you've got said knowledge base article post it either here or elsewhere - end of discussion.
(Edited)
This is the email and me responding
This is the email and me responding
Also this is another where it said i would be contacted in 24 hours once again everything we do is from our phones as you see in the email it says sent from android phone that is another reason i am exspecting a phone call
Light Yellow. Orange Lips. Quack's when asked for an ID. You'll know it when you see it.
Sounds like someone had a bad Valentine's Day.
;-)
;-)
Randy
Randy
Exede Kimberly
Randy