Would like to see a report of data usage

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I can find no online way to see my daily usage. I ran out of data yesterday and access is now horrible. I would like a report that shows what was used and by what devices for the past month. How do I get that?
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Robert Felfe

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  • frustrated with access/speed

Posted 4 years ago

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Old Labs (VS1-329-L12FZ)

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Contact one of the moderators here at exedelistens@viasat.com and supply them with your account information via that email address (since they don't know it from your profile here managed by getsatisfaction).

Alternately, if you have a good working relationship with your installer, he/she may be able to provide some information using their eSVT tool (per the manual it provides some historical information but I doubt it will have a device breakdown).

 
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Exede Beau

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Robert, I can assist you with a little more detail on your usage, but not by device. As Old Labs suggested, please send an email to exedelistens@viasat.com with your account and contact information. Please reference your post in your email.
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Gwalk900, Champion

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Please pardon me for jumping in here but .... (I'm a Hughesnet user, 50/50 GB Ultra plan) ......

Doesn't Exede provide any user accessable usage meters ?

Data loss issues are also very common in the Hughes Community forum and are always a touchy subject.

So many users have a poor understanding of computers and networking basics., good diagnostic tools are essential.
(Edited)
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Knight Rider

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Actually labs hughes' meter is no different its just a double bar graph that's built in to the mode shows you your day time usage left and then your over night usage left.
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Old Labs (VS1-329-L12FZ)

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So they both suck ;) There are some of us who have been requesting a useful meter for going on 3 years now - in return, crickets.   
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Gwalk900, Champion

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Thanks Old Labs.
In Hughes forum so many novice users overlook the usage of "authorized" devices on the their wireless network gobbeling data ...
To say nothing of malware and virus activity.

I recommend to them to install Net Guard:http://www.cucusoft.com/netguard.aspx

It at least helps put a name on a process or program.
The tough thing is ... you have to install it on every computer.
I was kind if hoping you guyshad a "magic answer".

I am a "forum regular" over there with 4600+ posts.
(Edited)
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Gwalk900, Champion

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Knight Rider,

I though Hughes provided several good methods of measuring data:


First as you stated, the modems built-in display:

It lacks the "detail" needed to track a data loss issue.



Next there is a "Download Status Meter" app that resides in the users notification area:

It too lacks detail when more than 1 GB is used and relies on "percentages". You can't track data loss issues with "percentages"



There is a "Hourly History" readout that is useful for a hour by hour breakout of both download and upload activity but .. as a "history" it is not "Real Time":



There is finally one that is available after log-on to the Hughes support center that does provide are and fast numbers that a user can track issues with:


The problem is getting a Subscriber, that is complaining of slow speeds and missing data, to understand that a system only has so much through-put available at any given moment and with five computers connected, three of them with malware infections, that apparent speed goes out the window along with the data allowance caused by the background malware activity.

I was rather hoping you guys had a "fresh approach" for a support effort.

  



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Old Labs (VS1-329-L12FZ)

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GWalk,

By comparison, pretty impressive and we've been hoping for a fresh approach also (some of us would even settle for the stale approach of Wildblue).

I subscribe to Exede through NRTC and our "meter" is shall we say "spartan" and even that's a stretch:

The screen captures I've seen for direct subscribers don't appear to be much more than the above with some eye-candy and bright-shiny objects. No breakout of upload download, which of course would be helpful in determining where data is going - upload in particular for malware instances.

Similarly, many here don't realize that the meter is delayed not real time - normally it updates every 15 minutes but ViaSat has a disclaimer that it may be up to 24 hours, hence possible reports of data being used when the modem is turned off. Casual users aren't going to take the time to study the modem's flashing blue lights and their meanings to determine when that usage handshake occurs, but turn the modem off and rest assured data unreported prior to turning it off will most likely be reported when powered back on. Many simply don't realize the meter is a glimpse at the past not the present - how far in the past is not specified. Time travel is tricky business. 

Primarily, I rely on my router's traffic monitoring (real time and historical)  - but that has little use in resolving data usage disputes since the "meter" is taken as gospel truth. In just under three years, my router's traffic monitoring has matched Exede's usage within a very small margin of error.     

If nothing else, perhaps you've done us all a service and succeeded in shaming ViaSat into taking action on what's been a longstanding gripe by their subscribers (both new and old).


(Edited)

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