Worth getting someone out?

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  • Updated 8 months ago
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I'm on the Unlimited Silver plan.  My download speed varies wildly day-by-day from > .1 MBPS to about 12MBPS with an average somewhere around 4MBPS. I am not hitting the 150GB cap. When it's bad, it's real bad, when it's good, it's OK. I've contacted Viasat support and there seems to be some occasional connection dropping.  Customer Support suggests it might be helpful to get someone out to look at it.

I'm assuming that my performance variance is congestion and "hope" that the new satellite will help.  

Have any of you had speed variability resolved by having a technician come out and do any adjusting?
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Jadd

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Posted 8 months ago

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Gregory Davis

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Jadd,
   I recently changed to one of the new "Unlimited" plans with a clause stating that after 60 GB I maybe "slowed" during period of PEAK loads.  This is the second time we switched from a Liberty 18 to a Liberty 25 w/LNFZ, to our current plan.  With three kids in the house and their school Chromebooks along with iPad mini's we blew through 18GB and then 25 GB in sometimes 10 days.  They were and still are doing online Google Classroom, watching youtube videos, along with online gaming.  When we went to "Liberty Pass" i would get some occassional complaints about "slow internet".  My response was STOP doing youtube, online gaming, ...  their canned response was "NOT ME".  Anyway they have to learn to accept this.  Note that we don't watch NETFLIX,  videos, or allow our Dish Hopper to download movies, ...  Another note our beam (328) in Central VA was no longer accepting new customers.  Viasat did with their new plans get customers to accpet lower res (360, 480, ...) video.  Our current plan is 480.  We haven't hit our 60 GB limit yet to experience the periods of congestion - I'm hoping it to be no worse than our expereince with Liberty Pass.
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Jim16

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Jadd, I would definitely have a tech come out and check your equipment. And I would recommend subscribing to easycare when you set up an appointment.  I think it's around $6 a month and will cover the cost of a service call, which could cost $100.
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Brad, Viasat Employee

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I'd agree if someone on our end suggests it, it'll be well worth it. I would 100% recommend getting EasyCare like Jim mentioned above