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I had exede for nearly 8 months. We could never watch netflix or play xbox even though that is what we were paying for. I finally cancelled, I applied for my early termination fee to be waived and when I call back to check on the status of that application the woman on the phone told me that my fee had been waived and the account had no pending amount. A few weeks late over $200 was taken out of my acccount, I called and they apologized but said there was nothing they could do. I spoke to the supervisor and she was the rudest woman. If the company would go to the recording they would hear the woman tell me that my fee was waived. But instead of honoring their word and doing the ethical thing and giving my money back they told me it was my fault for cancelling! This is the worst service and customer service I have ever encountered and I will never recommend this product and tell those who have it to drop! What they did was unauthorized and theft!