Worst Internet Service EVER

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  • Problem
  • Updated 1 year ago
  • Acknowledged
Reliability is very, very bad.  Hardly a day goes by I don't lose internet or entire network and have to reboot modem / router.  When I hit data limit, speed goes from a "promised" 12 MBPS to .21 MBPS!   Dial-up works faster than that!  I would NEVER do this again - only did because local internet company had no more capacity.  Starting to think NO internet would be better than this - at least then I'd know why I don't have service!
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Wayne Mayo

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Posted 1 year ago

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Nathan Hart

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Dialup is no where near .21!!! .21 Mbps is almost 5X faster then a 56k modem. And that’s only if the 56k modem connected at full speed which they rarely do. Anytime you go over your allotment on a congested beam you will get .25 Mbps. Either learn to conserve data or upgrade your plan. This is how satellite internet works.
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Wayne Mayo

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Well... thank you for perfectly useless advice & stats, which I neither asked for or wanted.  My point was this service is horrible, and I wouldn't have it if I had any other choice.  But I sure do appreciate you defending it...... 



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Nathan Hart

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It works as it’s intended to. Unrealistic expectations will never change that.
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Wayne Mayo

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I don't have unrealistic expectations, except that it NOT take an hour to download a file, or take 4 to 5 minutes for a page to load.  Or to be told, over and over, that there's a problem with my modem but it can't be fixed.  When i have to re-boot the modem almost daily, that is NOT working as intended.

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Stephen Rice, Champion

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My service is very reliable and works perfect.
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Nathan Hart

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Are you tormenting people again???
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Stephen Rice, Champion

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If that's what it means to be a happy customer, then yes I am.
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James Besser

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went on the same plan you have. was waste on the other plan . whats the DOs And Donts save my GBs thank you Stephen
(Edited)
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Stephen Rice, Champion

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I am paying for up to 12 mbps. I havent used up my priority data for the month and my current speed is 16 mbps. Happy customer here.

I'm just chiming in so others can see Viasat is not the "Worst Internet Service EVER."

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Nathan Hart

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Agreed. Outside of the VS2 bugs I’ve always been very satisfied with exede/ Viasat. Just want that rock solid reliability on VS2 that I had on VS1. It will take time, and I knew that when I adopted early.
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Phuong Ngo

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lucky you. I pay for 12mbps but i always get 5-6 mbps. Have gotten trouble shoot thousand times never works. So mad and disappointed.
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GabeU, Champion

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I pay for 12mbps but i always get 5-6 mbps.
You're probably on a heavily loaded beam and/or gateway.  
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Andy Schack

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.21mbps speeds are something I was told would virtually never happen with a VS2 customer. 

Either something is wrong with your system or I'm not getting the straight scoop....there is NO door #3

Andy
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Wayne Mayo

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I'm not sure what you mean.  I've been told it's "normal", so now I'm confused.  I don't THINK it's normal - from 12MBPS to .21 is a pretty hefty chunk of speed reduction.  But others say I shouldn't expect any better.  
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Andy Schack

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Not sure what to tell you. I was told just yesterday that the speeds you are seeing do NOT exist for VS2 customers. 

I honestly do NOT know what to tell a prospective customer. 

Andy
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Wayne Mayo

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Wayne Mayo

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This has been going on for 3 days, at least.  In chat with Viasat, was told how to reboot and followed instructions.  No help, no change.
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VeteranSatUser, Champion

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Do you have a white modem or black modem? Curious which satellite you are on.
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Wayne Mayo

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White. Have a log, as well, of all the drop-outs though I quit keeping it because it was getting to be too much.
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Andy Schack

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Do your speeds go back up during off-peak hours?

Andy
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Wayne Mayo

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If you're talking Midnight to 6 a.m., I'm not sure.  I work from home, so am on internet / wifi about 16 hours per day. Will find out tonight, I guess - have a download scheduler set for late night so will see if speeds are any better.
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Andy Schack

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Peak hours tend to be from 5pm-11pm but can vary. What are your speeds during the day?

Andy
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Wayne Mayo

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They remain consistent throughout the day.  Starting at 7 am when I get up, continuing until 10 or 11 pm when I go to bed - it never improves.
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Andy Schack

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Something's wrong then. Even if you were being throttled for going over you "inflection point", you should be seeing full speeds during off-peak hours. 

Just for kicks, put 192.168.100.1 in your address bar and report back the signal strength and cable resistance. 

Andy
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Andy Schack

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Something's wrong then. Even if you were being throttled for going over you "inflection point", you should be seeing full speeds during off-peak hours. 

Just for kicks, put 192.168.100.1 in your address bar and report back the signal strength and cable resistance. 

Andy
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Wayne Mayo

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Andy Schack

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All the numbers are right where they are supposed to be. 

If you are getting speeds like you posted then something is wrong on Viasat's end. 

Andy
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Wayne Mayo

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That's my take - but Nathan Hart tells me different.  Personally, I'm just tired of it taking an hour to download a simple video or taking several minutes to load a page.   The minute I have another option, I'll take it.  Thank u for your help.
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TQ

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Wayne. You definitely have something wrong. I am on VS2/30 and have been out of priority data for a week and have never seen the speed below 30MPS. This is at all different times.
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VeteranSatUser, Champion

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Maybe a gateway problem? 
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Aleezsandro Hersheys

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Wayne, if you are getting that speed then you should contact Customer Care so they can see what is going on, they might tell you to follow basic troubleshooting but at the end they can escalate situation, can be either Network Congestion or a problem with the Beam. You better talk to them.
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Wayne Mayo

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Thank you. I have contacted them and you're right - follow basic troubleshooting, which doesn't fix the problem.  I'll push this issue with them.
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Andy Schack

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Your speeds alone should be enough to trigger a service call. If worse comes to worse, unplug the power from your modem, wait a while and then call customer care....no power always triggers a service call. 

Andy
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Wayne Mayo

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Thanks, Andy!  Will do.
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GabeU, Champion

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Eh, I'd put AOL in competition for that title.  
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Dontrellz Page

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I l
I love Viasat Internet this speed is okay n yes I’m out of data
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Wayne Mayo

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I get that not everyone has the same experience.  And I'm happy if it's working for you.  My point is I've been working with computers since 1982, and the "internet" when it was just dial-up and bulletin boards.  I have NEVER experienced the frequent drops & lack of speed I'm seeing now, except for outages.  I don't expect sympathy from anyone - I'm just stating MY experience.  It has been a disaster for me since installation - 48 dropouts in just 2 months (I stopped keeping track), and now less than .3MBPS on speed.  I will push for a service call, as was advised.  
(Edited)