Data Usage Concerns

  • 3
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I absolutely agree with the fast data usage. My kids and I have discussed to try and use the internet during the 'so-called' unmetered times. Started finding my children being up at 3am to watch videos and such. Our data of 10 gigs is used up in 10 days and all customer service offers me is to sell me a bigger package. I am not happy and would never buy again. I will be done when contract runs out unless I can afford the shut off cost first. DO NOT SIGN UP FOR THIS POOR SERVICE! $82 wasted every month!!!!! My parents spend 1/2 what I pay for unlimited usage with a different service and actually watch there full time TV on there plan.
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Curtiss

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  • Used and taken.

Posted 3 years ago

  • 3
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cory

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Totally agree
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Brad, Viasat Employee

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Hi Curtis,

I'm sorry that you're not happy with the service. Please contact us at exedelistens@viasat.com with your account information and we can review your usage and find out why your data is being drained (lots of updates and background apps are usually the reason). Alternatively we do have our Liberty plans available for most customers and may be a solution to not having to worry about the kids being up to do the Late Night Free Zone.  The Liberty plan allows for you to have your set primary data, but rather than basically cut you off afterwards, you'll be able to continue using the internet with speeds between 1-5mbps until the data resets. As a result the Late Night Free Zone is *NOT* available or required or even needed since there's not a hard data cap. Many customers are finding this plan to be significantly better than our classic internet plans. 
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Curtiss

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Funny how your companies solution is to sell us more data or more expensive packages. Check out alot of the other posts? Looks like Excede has everyone by the balls no matter the size of the package. Why don't you post me something useful like a way out of my contract?
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Jerry Riggins

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I feel your pain as I am currently in your situation except that I have a liberty pass so once I use up the 10gbs in the first week or so I have unlimited internet at slower speeds throughout the day. The liberty pass is nice but again the speeds are throttled down so much that at times the internet is virtually unusable. If there were any other options available I'd drop exceed in a heartbeat but hey when your customers are desperate and don't have any viable alternatives you can charge them $150 for 30gbs a month. Way to go guys keep up the good work!