Worst internet I've ever had

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  • Problem
  • Updated 4 months ago
  • Acknowledged
I was lied to by the salesman that sold me this POS service, tried to get it taken away the very minute it was installed and realized the truth about it, spent over 4 hours trying to get it cancelled, and still couldn't, so now I'm stuck in a two year contract with a dishonest, poorly performing, expensive company. As soon as I can save enough out of my disability income to pay off the thieves for early disconnection, I will certainly do it, and I will continue to tell everyone that I contact just how sorry this company is.  I had to "upgrade" from my initial install, to a way more expensive level that was closer to what I was told I was getting to start with, and even though it's now "unlimited", it isn't. As soon as I get past the paltry 25 mb's for my month, which is less than halfway through it, the connections start messing up, and I get kicked off often. But it is supposedly unlimited. To say I'm dissatisfied is a gross understatement. Scams like this should not be able to stay in business. 
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Randall K Davis

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  • Angry at being stolen from.

Posted 4 months ago

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ExSatUser

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What internet did you have before Viasat and why did you get rid if it?

And you are correct. Viasat is far from unlimited data. Once you are out of priority data, all bets are off if the internet will even work at acceptable speeds or not.
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Susan Kornblut

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Glad I left this service was good at first then they started throttling at night unusable so glad I got fixed wireless 45-50 download and 430 gb for half the price this company is more concerned with commercial service than home service  good luck.
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Will Seemore

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Problem is for some reason fixed wireless isn't even available where the hotspots  work. I can't get it. I called the closest Verizon store and they didn't even know what I was talking about. Seems like except for the manager my local Verizon store employees don't know squat.
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Linda Kay Henderson Bingham

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I have been using  visast for two years now and their service is terrible.  I've been more out of service than having service.  I pay for easycare and it's hard to get them to send a technician out to fix the problem (one time only and still no internet).  It's bad when you pay all that money for internet and have to end up using the hotspot on my cell phone to get on my laptop!  I'm one mad customer and will never recommend their service to anyone!!!!
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Tim Spake

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Same for me. I sent back equipment 2 weeks ago. Feels so good to be able to watch Netflix, Amazon prime, etc
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ExSatUser

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Did something new become available to you?
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Mickey Sawn

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I had them for just shy of 6 months, continuously had issues and no phone. 4-5 days a week I had to unplug then replug in their crappy equipment and wait for it to reboot so I could use the phone to call them. They would tell me that I need to call when it's down, I would say how can I do that when the phone and internet aren't working without me rebooting!!! I had to get cell service so wouldn't be without a phone. Where we live we have limited options for internet, I homeschool my son and my husband and I are disabled we need phone service. I was paying $185 a month for the top package because I homeschool with K12/AZVA here in Golden Valley. I called once when phone was working but not internet and they told me would be a fee for tech to come out even though I had easycare service. I told her that, she said yes you do but everything on our end shows everything is working! I told her I don't care what your end shows, my end says I have connection but server not found. After arguing with them I told her cancel my service and come get your equipment. They told me I had to climb up the side of my house and disconnect the equipment that I need to ship back. I said you had a tech install it, you'll have a tech come and uninstall it. We don't do that, I told her we are disabled and unable to climb up a latter and if they want their equipment back they will come get it and if they try charging me anything id sue them!! That also was what I told them about trying to charge me an early termination fee, considering it hasn't worked right from the get go!!! I now use the local cable company that had a little slower speeds but instead of only 100 mbps a month I get 450 mbps a month befor it starts prioritizing. I've had it almost a month and the internet has been working better than Viasat. My printers even work where with Viasat they never did, they said it was my equipment not their services. Funny I have the same equipment but different service and now they work just fine!!! For what they charge their service (equipment and customer service) should be gold!!!
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Wanda Marks

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My husband & I have been connected with ViaSat, going into our 3rd month.  I have never in my 72 years been so angry/flustrated/disgusted with a Internet company.  When purchasing the package they make it sound like this marvelous service, but failed to explain how you can use up the MB quickly and then you start having issues like buffering, poor connections, etc.  We are in process of writing a letter to the CEO of ViaSat/contacting the BBB/Posting Consumer Review ratings and anything else that we can do.  It may not help, but it will let some of our venting to exposed to the crooks/thieves and money hungry maggots.  If anyone has any suggestions in getting out of this contract early, please let me know.  By reading the forum, I can see that we are not the only people to be dissatisfied with this ripoff of a company ~ VIASAT!!
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GabeU, Champion

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I'm actually surprised that more people don't unplug their modem when it's not being used.   

I've unplugged my modem when not in use since the day I first got satellite internet in Dec 2004.  When I shut down my computer, the modem gets unplugged.  Of course, I don't use it for more than my computer, and occasionally for updating/downloading apps for my cell phone, the latter of which isn't very often.  And if data is used while it's unplugged, ya got Gremlins.  LOL.  
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ExSatUser

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I actually have a smart switch. When the computer shut off, the modem shut off.

I learned this in the early days when there was problems with Exede where the modem would get stuck in some sort of loop and eat data until you ran out.

Oh well. Ancient times. And glad to be rid of Viasat.
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Tim Spake

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Amen to that, I 2nd that emotion
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GabeU, Champion

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where the modem would get stuck in some sort of loop and eat data
Though I never had one, as by the time I changed to a monthly refill plan they had moved onto the HT1100, HughesNet's HT1000 modem had a similar problem when they first came out.  They fixed it fairly quickly, but I have no doubt that it left some people scratching their heads, and others pretty angry.  
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ExSatUser

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I think now there are some issues at times for people with the Viasat-2 modem. Strangely enough though, not many people on here speak good or bad much about Viasat-2. Nathan is about the only champion of it on here that I can think of.