worst customer service ever

  • 1
  • Problem
  • Updated 4 months ago
  • Acknowledged
I have been trying to get my internet fixed for approx. one month. ViaSat has cancelled and had to reschedule three different times. 0n 07/17/2018 two techs arrived. They identified a modem problem. They refused to fix it, even though they had the modem. They instead told me I had to cancel my service with ViaSat and open a new account with Cynergy. I refused as I did not want a new 2 year contract. They left after refusing to fix. 07/20/2018, I had an appointment today at 11:00. at 11:40 I was called and told the tech lost his laptop and would be late. I questioned this. After two hours on the phone, they finally admitted that again they did not have the modem to fix my problem. ViaSat installers/repair men are not from ViaSat they work for Cynergy. They do not care about ViaSat customers.
Photo of Tracy Watson

Tracy Watson

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Posted 4 months ago

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Photo of Matt B

Matt B, Viasat Employee

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Tracy,

Please email us this information to ViasatListens@viasat.com with your account number.  

What those techs did is completely unacceptable, and they will be held accountable for it.  Once I have your information, I can find who they were, as well as get your assigned to another office and get you taken care of.