Why is that I cannot get a tech when needed and when it is scheduled but you all don't mind taking my money on time every month!! I am ready to CANCEL! This is the worst company that I have ever delt with. This is not acceptable! And you always offer a credit and it is never applied!!
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Posted 2 years ago
Bev, Champion
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I would email the name of the contractor and your account and contact information to exedelistens@viasat.com so that they can look into it and find out what happened.
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Please do.. I have had nothing but trouble with this company and this is putting the topping on all of it!! I cannot get a tech to save my life.. This is crazy!! All everyone keeps saying is "I'm SORRY"!! That is not helping me at all. I have not had internet in days and now no tech??? But Why? They don't mind getting paid! someone needs to be aware of all the issues with this company. Please take a look at my account and see all my complaints
Bev, Champion
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Brad, Viasat Employee
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Brad, Viasat Employee
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Brad, Viasat Employee
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This isn't a live help option, nor is it linked to your account. You can do a live chat with an agent here: https://www.exede.com/contact-us-exede/ or you can email us at exedelistens@viasat.com (chat or phone will be a much quicker option)
Bev, Champion
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xode0000, Champion
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Why is that I cannot get a tech when needed and when it is scheduled...As Bev stated above, the technicians work for 3rd party installers that are companies different than the company that Exede belongs to. Some 3rd party installers are great and others, not so great. You can do what is called a sales channel change, which means you can look for an Exede authorized installer in your area that will give you the service you want and have Exede change you over to that 3rd party installer. Based on the problems you described in your post here, my recommendation is that you get the assistance of Exede Brad to get that sales channel change completed.
Brad, Viasat Employee
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Brad, Viasat Employee
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xode0000, Champion
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To Yvette Wooten: you will need to contact as many 3rd party installers in your area as you need to until you find one that will give you the service you need. The following URL should pull up the list of 3rd party installers for your area: http://www.exede.com/locate-a-dealer/?zip= <enter your zip code here> Also, once you find a 3rd party installer you are comfortable with, ask them for their Exede sales ID #. The next step is to have a ticket open with Exede to put into effect that sales channel change. If you give to the Exede representative who is handling that ticket, the Exede sales ID # for the 3rd party installer you want to change to, as well as that 3rd party installer's name, address and phone number, it will very greatly speed up the sales channel change.
Brian, Champion
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Thank you Yvette. My kid's college fund was looking skimpy.
Bev, Champion
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