Why is that I cannot get a tech when needed and when it is scheduled but you all don't mind taking my money on time every month!! I am ready to CANCEL! This is the worst company that I have ever delt with. This is not acceptable! And you always offer a credit and it is never applied!!
I would email the name of the contractor and your account and contact information to firstname.lastname@example.org so that they can look into it and find out what happened.
Please do.. I have had nothing but trouble with this company and this is putting the topping on all of it!! I cannot get a tech to save my life.. This is crazy!! All everyone keeps saying is "I'm SORRY"!! That is not helping me at all. I have not had internet in days and now no tech??? But Why? They don't mind getting paid! someone needs to be aware of all the issues with this company. Please take a look at my account and see all my complaints
Why is that I cannot get a tech when needed and when it is scheduled...As Bev stated above, the technicians work for 3rd party installers that are companies different than the company that Exede belongs to. Some 3rd party installers are great and others, not so great. You can do what is called a sales channel change, which means you can look for an Exede authorized installer in your area that will give you the service you want and have Exede change you over to that 3rd party installer. Based on the problems you described in your post here, my recommendation is that you get the assistance of Exede Brad to get that sales channel change completed.