Working from home with Exede?

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Hi everyone,

Do you work from home on a Liberty plan, or with Exede Business? If so, we'd love to hear how your experience has been so far. What do you like? How does your VPN work? We want to know it all. You can let us know right here in the comments. 

Thanks in advance for your feedback, and for being great customers.

Exede Matt
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Matt F, Viasat Official Rep

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Posted 3 years ago

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Richard Seese

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I use Exede to work from home, and I didn't even know there was Exede Business. VPN does not work for me at all, and on the Liberty Plan, when I need to remote in somewhere, sometimes it triggers a complete throttle and I can't even do anything. The throttling has greatly affected my freelancing business as it lasts for days. 
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Bernie Meyer

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I used my allotment of bytes last month, and today being the third day of my billing period, I am still on the liberty 12 plan.  looks like I am paying for slow service.  After my contract is complete, I will be on another internet provider.
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Justin

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This is exactly what we are experiencing also, which is not explained when you sign up for service.  See my thread I just started about the Liberty Plan Naughty List as I call it.  We don't even get to use the Liberty Pass now, we are immediately throttled to an unusable level after we use our priority data, does anyone know how we get off of the Naughty list?
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Richard Seese

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From what I've been told, you have to throttle yourself to get off the "High Bandwidth Using List" which is determined by the amount of requests and amount of data you try to pull in. I don't like it when the Customer Service people guilt trip me each time I call though either. They tell me all the time "You are using too much data". And I'm like "Well this is supposed to be the liberty pass, right?" And they go on about priority data and how I should increase that. Too expensive.
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Steve Limbocker

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I bought an AT & T hotspot and have used .90 GB while working on my office computer all day.  This was purchased because of the throttling from Excede.  I dropped my service to 10GB, and I'm trying to figure out how it is, with nothing on the wireless network, I've used 8.3GB in 3 days from Excede.  Yes, we have a strong password.
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Lance Garrett Dean

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I used 15 gigs in 2 days! I called those_ and they said that you had high bandwidth usage during 12am to 5am.... I think they forgot to turn the meter off. Im suppose to have free usage during that time... That seems to happen alot.
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William Walker

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I too work from home and constantly get throttled.  On the Liberty Pass I'll get 1.5mbps for an extremely limited time then I get throttled to 0.2mbps download, making it virtually impossible to use the internet, especially in Peak Hours.  Would be basically useless if I didn't get fairly decent upload speeds.
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Old Labs (VS1-329-L12FZ)

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For some 2-1/2 years on Exede, I worked 98% of the time from home as a independent software consultant (prior to hanging it up) on neither the Business nor Liberty Plans - instead the Exede 12-10 classic plan. Never had any VPN problems and naturally required some spartan data usage habits and discpline. The LNFZ was critical for any heavy lifting (i.e. some minimal graphics, and extensive testing of web enabled applications using live servers). Daytime hours were reserved strictly for work (and no play). However the nature of software development is largely text based (highly compressed). During that time had active connections to Microsoft Exchanges servers and instant messaging all day long to collaborate with other developers. Similarly, the source code control systems was constantly synchronizing changes as they occurred.

Overall it worked well for me and saved me a 100 miles of commuting expenses daily, except for those few instances requiring face to face meetings. Even then towards the end I'd frequently just pack the laptop up and head down to the local library and use some video/audio conference or online meeting software (e.g. GoTo Meeting). Success or failure is probably largely dependent on the data needs associated with the work being performed and YMMV. From a VPN perspective and with multiple clients and therefore multiple VPN clients, yes it was slower but never came across a VPN client that wouldn't work - in some cases it was a simple matter of ensuring the proper protocols were enabled on my router. In others a simple request to a system administrator on the server end to account for the inherent latency of satellite connections was all it took.    

I can see however where it wouldn't be viable for other disciplines having more data intensive needs (e.g. graphical designers, geospatial developer, etc.). Had those been my needs, I would have likely gone with an appropriate business plan or simply paid Comcast the $6500 dollars they wanted to run cable less than 1/2 mile down the road (and simply written it off as a business expense). With what I saved in commuting expenses, I could probably afford that Comcast install now but have better things to spend it on..

P.S. None of it was ever possible on Wildblue for the prior 7 years.  
(Edited)
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Richard Seese

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As a graphic designer and web developer, it's pretty hard on me bandwidth wise. I also do video editing and uploading. I'd love to be able to go to a local library and tap into their wifi, but alas, I live in the middle of nowhere, not by choice. I'm moving soon back to civilization because of exede internet.
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Old Labs (VS1-329-L12FZ)

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Fortunately for me, I've always been able to choose where I live based on other priorities. Internet access while nice was always way down on my list. Spent far too many years participating in the rat race and lengthy commutes. I can say Exede did allow me to push up my timetable for quitting the race by allowing me to charge DC consulting rates while working at home in favor of more moments like:

https://www.wildblueworld.com/forum/showthread.php?7893-Stunned

As Shane Falco said " yeah, I can live with that."
(Edited)
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Shonda Adams

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I work from home on the Liberty plan and it is horrible. I originally thought I would be able to save money with the Liberty because honestly I could do my work with the 1-5mbps but I never keep that speed once I use all of the original. I agree with everyone else we get throttled and can’t even connect. I usually use double the allocation and pay over $400 per month for overages. It’s so bad I have considered quitting my job and finding outside of my home. I really wish there was a plan comparable to those offered with DSL and cable.

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gail

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I have to use a hotspot to work from home. Exede is unreliable.
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Steve Frederick-VS1/Beam314, Champion

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Gail, have you tried contacting the moderators so they could look at your account/modem?  Email them at exedelistens@viasat.com and include your account number and a phone number so they can contact you.
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gail

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Steve, will do that. Not holding out hope that it will change the service based on what I read in the forum, but it's worth a try.
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gail

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Update: still using hotspot. exede is horrible. expensive and unreliable. hoping my area has broadband before I die of old age. Alas, I did choose to live in the country.
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Bev, Champion

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I do work form home on the Exede Business 50 Plan. I don't need a VPN for what I do, so that isn't an issue for me.

I have looked into a lot of work form home offers out there, legitimate offers, like at home telemarketing, data processing, etc... NONE will accept satellite ISP workers due to the high latency. Many configure their servers to reject connections over 300ms and, you won't ever see that low of latency on satellite.

Despite the great download and upload speeds, most telecommuting jobs do not consider satellite high speed internet and thus will not hire you. Now either a company that knows your work and understand the limitations of your ISP, and will work with that, or starting your own business are viable option with Exede service.

For me, it's my only internet option (well Exede or HugesNet) and Exede has plans that better suit my data needs at the times of day I need to use the data. The Business plans are great in that you never get slowed for going over the data allowance for your plan but, you do get billed at 10.00 per GB that you go over - it's up to you to monitor and manage your usage if you don't want to pay for extra GBs.
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Spinninghorse, Champion

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For 3 yrs I have used VPN connection with the classic plan and now the liberty. For my work connection in pass mode I have had no issues 7a to 4p. I am on beam 329, so an overloaded beam. I use Cisco AnyConnect.
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Richard Seese

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Honestly, I prefer the old plan now. The one where you had unmetered bandwidth from, what was it, 12-5? I wish I could have that back. My worst mistake was going the way of Liberty Pass. At least then, I worked from 12-5 and got stuff done.
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Nick Moye

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I work from home and I am on the Freedom plan. When connected to the VPN through Pulse Secure it drops my speed considerably so I only connect when I have to. Example of drop in speed, I have the 25 mbps download speed and it drops to about 2.5-4 when I get onto the VPN. Outside of that it works great for everything I need to do outside of WiFi the Exede wifi modem won't seem to go over 5 mbps, so I have to use Ethernet. 
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Stan Cardwell

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Excede vpn is horrible they told me they don't support VPN never heard of the business plan
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Bev, Champion

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Some VPNs work over Exede service, others do not. That is mostly due to the inherent, unavoidable latency with satellite internet.

Exede does offer Business plans but, the latency is the same for Business or Residential plans and, VPNs may or may not work with it.
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Stan Cardwell

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I have had nothing but problems with Excede I am over it. Have to try other options.
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Matt B, Viasat Employee

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Stan, 

If you're having troubles with our service, please contact us!  Send us an email with your account info, and we'll see what we can do!
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gail

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After almost two years using Exede, every day is a disappointment...even before I use monthly allotment I cannot work from home due to impossibly slow downloads. I contacted Exede to check connections and was told system was operating correctly. No, it's not.
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Andy Schack

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Matt. So far everyone I've installed Exede Business for has been happy. The only issue I've had was with the Fire Dept, they gave the password out and racked up a $300 bill...ouch. I've got retail stores, gas stations, and several Subways using it and all seem happy. The only time we ever see an issue is when someone is working from home...when you mix personal with work it never ends well. I realize this is a bit of a stretch but I have a couple customers who have 2 exede accts at their homes, one for their work and one for the family. I guess it depends on how valuable and important the work is.

Andy
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Bev, Champion

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Andy, I was a Business customer, before Liberty 50 was available to me and I liked the service. I did rack up one of those $300 bills on business 50 too, totally intentional, I knew I was doing it.

If I find a work from home job, I will consider getting a second account for that, if it's needed. The bigger problem is that many work form home companies don't allow satellite internet at all, regardless of your speed, they don't accept high latency connections.
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Spinninghorse, Champion

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I have been with Exede for 4.5 years, on overloaded beam 329 (Virginia). I have one acct and I telework 5 days a week.  For work, I use Cisco AnyConnect VPN. I use work and personal PC together, no issues. There is lag time, but it is usable. The latency is my only issue now, now that I have the Freedom plan.
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John Brandt

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I work from home as well and am using the Cisco AnyConnect VPN. For me, the speed goes way down but it is still usable. 
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Scott Baker

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I'm using TeamViewer to log into my work computer.  It doesn't use much data, unless you do a lot of file transfers, but normal screen updating is bearable and doesn't take much data.  At the end of the day I've used maybe 250k to 500K bytes of data.  You have to get used to the time lag when typing and clicking on buttons, can be as much as a second.

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