I am paying for the gold service tier, I am getting 200 kbps. I have gone round and round with tech support. They claim it is congestion. This needs to be resolved. It is going on my tenth day of this speed. You need to call me and make this right. This is not what I bought.
If you think you are angry now, wait until you get responses from the usual trolls on this forum. "In Internet slang, a troll is a person who starts quarrels or upsets people on the Internet to distract and sow discord by posting inflammatory and digressive, extraneous, or off-topic messages in an ... Wikipedia"