I am paying for the gold service tier, I am getting 200 kbps. I have gone round and round with tech support. They claim it is congestion. This needs to be resolved. It is going on my tenth day of this speed. You need to call me and make this right. This is not what I bought.
If you think you are angry now, wait until you get responses from the usual trolls on this forum. "In Internet slang, a troll is a person who starts quarrels or upsets people on the Internet to distract and sow discord by posting inflammatory and digressive, extraneous, or off-topic messages in an ... Wikipedia"
The first time I did that they sent me a primer on how to reboot my damn modem. Then closed the ticket, so I couldn't explain that wan't my problem. I currently have two other cases open through viasatlistens. Neither of which I have gotten a response. The first time I called tech support last Wednesday,They wanted to sell me shit rather than fix the problem, then I got hung up on after being told the problem was network congestion. Thy didn't listen that this is an ongoing problem. I called yesterday, and got hung up on the first time I got through. The second time, the guy on the other end of the phone sounded like a trainee, I gave up on trying to explain that this is the same problem that happened last month, so should be covered under the same ticket. At this point your bridges are all on fire. You have used up all the goodwill I will ever have for your company. Give me what I am paying for or reduce the cost.