with internet this slow, I'll never get a chance to use all my data!

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Why is my internet speed so slow? I have a 1.3Mbps upload speed and a 2.3 Mbps download speed. My outlook email is showing my internet speed is being metered and warning me about data usage when I have 90% of my data left for the month.
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Wayne

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Posted 9 months ago

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Leo George Jr

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I am getting 3.04 Mbps on a 12 Mbps plan. Will I get 6 Mbps if I go to a 25 Mbps plan? This service stinks.
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Stephen Rice, Champion

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I am paying for up to 12 mbps and am getting 1.7 mbps at the moment.  When the network is congested, things slow down.  When the network isn't congested, I often get speeds well beyond 12 mbps.

Whether you read anything about the plan you signed up for or not, this is how it works.  I'm surfing the internet perfectly fine and am a happy camper.
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VeteranSatUser, Champion

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3 Mbps would be a great speed for me during Primetime.

The fascination people have with speed. Like it really makes THAT big of difference. If you get enough speed to support the task you need, that is what is important.
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Stephen Rice, Champion

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It's obviously working fast enough to come on here and complain.
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DigitalArtist

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Wayne, Maybe you didn't see a prior post of mine, but I run three businesses from home AND my daughter goes to school online.  I rarely have a problem, but then we aren't gamers or Netflix users.  Maybe you are...

And I definitely don't have time to obsess over my internet speeds.
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Wayne

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Sorry DigitalArtist, but when I pay for a product, I do want it to perform as advertised.  It's kind of like going to a dealer and buying a Caddy, but driving off in a Yugo.
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Matt B, Viasat Employee

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Wayne, 

Jim16 may be correct.  If the beam you're on is close to or at capacity, you're going to see slower speeds.  I'd be happy to take a look to ensure there's no hardware issues, or a backoffice error on your account though!

Send us an email at ViasatListens@viasat.com with your account information, and we'll take a look!
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Wayne

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Matt, would you mind checking this as you stated above?

Thank you,

Wayne
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Matt B, Viasat Employee

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Wayne,

Did you send us an email?  If so, you should have gotten an auto response with a case number.  If so, please reply with that number.  
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Wayne

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Please do check Matt.  I have the 125MB Freedom plan and I am barely using 1/3 of it, but as I mentioned previously, my email is showing that my speed is being metered and there are some functions I am not being able to perform for work because of the internet speed.  It doesn't matter if its 9 in the morning, 2 in the afternoon or 9 at night.

Thank you,

Wayne
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Old Labs (VS1-329-L12FZ)

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The message within Outlook is simply informing you that you have set your network as a metered connection - Outlook has no idea how much overall data you are using.

See:

https://support.microsoft.com/en-us/help/4028458/windows-metered-connections-in-windows-10 

This setting does affect how Microsoft applications and Windows behave but doesn't affect speed other than causing more data utilization when metered mode is off - it's a data management feature and applications that check the setting such as Outlook are simply warning you that it's on. 

The speed issue is a separate one.
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Wayne

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That may be the case Old Labs, but that gets back to my original post:

"I have a 1.3Mbps upload speed and a 2.3 Mbps download speed..."
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Old Labs (VS1-329-L12FZ)

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Just trying to remove the distraction that might be caused by the mention of the Outlook warning, not only for you but others - that warning isn't relevant to speed unless you're talking about a data usage email notification being received from Viasat. The warning about metered mode is simply stating Outlook's behavior is affected  where you need to manually check for email and confirm going online (as well as needing to confirming automatic update downloads as I recall)
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I assumed you'd been in touch with Matt B as requested regarding the speed issue - appears that may or may not have been the case.

No sense in pursuing it here until his determination is made (eliminating possible install issues).

Let us know what he says and come back here - there may be some steps that may alleviate the situation for you - but we'd need a bit more information to offer some suggestions. Even then, it may simply be you're on a crowded spot beam.
(Edited)
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Leo George Jr

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The supermarket advertises. $5 for 5 pounds of flour. But when you get home it is really only 2.5 pounds in the sack. Are you okay with that? How come Hughesnet can deliver the speeds?
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VeteranSatUser, Champion

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That's simple. Hughesnet offers much lower priority data.

But give my 5Mbps of 150GB of data than 20Mbps of 20GB of data any day.
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david, Champion

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Does the flower bag say 5 pounds or "Up to 5 pounds"?

If people would just bother to read what they're signing a two year contract for......
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Billy Hodges

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If you actually read what the Viasat plans say the speeds say UP TO and if you don't know what that means it means that speeds are not guaranteed because of how network congestion can be
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Leo George Jr

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Quite the champion you. Are!
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Jim16

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"Up to" is very simple to understand by anyone. And I don't buy my flour from Viasat.
(Edited)
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Old Labs (VS1-329-L12FZ)

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I'd probably consider buying my internet services from Gold Medal or King Arthur if they were to sell it by the pound - how much does a GB weigh?

Never mind found it ;)

1 GB, half filled with ones ≈ 3.64 × 10−16 kg = 364 femtograms

1 GB, completely filled with ones ≈ 7.29 × 10−16 kg = 729 femtograms

and remember you can always buy more at $9.99 per 729 femtograms but they're all ones - zeroes only appear heavier but are apparently weightless!  Never judge anyone by their appearance...
(Edited)
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Jim16

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Noun. femtogram (plural femtograms) A unit of mass equal to 0.000 000 000 000 001 (10-15) grams.

Just fact checking Old Labs!  Again, you are correct. :-O
(Edited)