With computers turned off and me gone for 6 days, how does exede use 0.6 GB of my data ??

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Don't know what to add here. With Hughes Net I only used 15 GB a month, if I did run out , would only be last day or so. Went with Exede for more speed and more GB for less money, but can't even get through the month on 25 GB, and with computer off and me not even home, its still using my data !!
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Richard Joyce

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Posted 1 year ago

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Bev, Champion

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Are any other device able to connect to your home network such as TV receivers, tablet or phones? Those use data as well.

Data reporting is not real time so, say you use that 0.6 GB, check usage, turn off the computer. that usage was not reported when you checked. the modem usually reports usage within 15 minutes but, it can take up to 24 hours to do so. Six days later, you check usage again, after being away for the week and, you see the 0.6 GB added that was actually used right before you turned the computer off for a week because it has now been reported.

If you truly believe your usage is in error, you can email exedelistens@viasat.com with your account and contact information and, request a usage review. They will be able to give you a better idea of what used your data.
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Gordon

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I’m new to exede but they clearly don’t measure data like other providers I using data much faster when I was just on a cellular data plan I surfed listened to pandora all day and watched videos and never got close to my 10gb’s. Last month I used over 49gb and in the last few days 90gb of my 150gb called customer service they said it was Netflix but everything we have that gets Netflix was off the only thing I did to stop it was unplugged my modem for a few hours then everything was back to normal????
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Bradley

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Not saying this was either of your issues; but different providers allow differing levels of streaming. Before video optimization Exede would essentially let you determine your own resolution, and consequently, higher resolutions result in much larger data usage. Phones and tablets are pretty much optimized at lower levels (almost all carriers now) and would have used less data for similar activities.

Parasitic apps, software, operating systems, and even hacks can consume a massive amount of data quickly and are hard to detect without a quality data tracking software or router with such capabilities. I’ve looked at the routers several times. Maybe after the holidays.....