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- Lied to by this company !
Posted 3 years ago
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Diana, Viasat Employee
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Bev, Champion
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Alex, Viasat Corporate Communications
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Bev, Champion
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VeteranSatUser, Champion
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If you need internet for work, satellite internet isnt the answer.
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VeteranSatUser, Champion
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all were saying is give us some options
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Would it be possible to use the satellite that is mounted to a pole with us and simply ensure that we align it correctly? It'd only be 3-4x per year so even if it takes a couple hours to set up, we would be fine with that.
Thanks in advance for your guidance!
David & Eddie
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In the week between the post and signing up, however, Viasat has eliminated the platinum plan from our area, even though we are *physically* capable of it in this area. That was hugely disappointing. We had to go with Gold 30. Never thought I would find myself in a position of begging a company to be able to pay them *more* money, but that's where we are.
I'm going to write a letter to the office of the CEO in hopes of getting a waiver of some sort... as with both of us working remotely, the lower speeds and the lower soft cap are going to be detrimental to our ability to effectively work from home.
Diana, Viasat Employee
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VeteranSatUser, Champion
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You couldn't move the dish if you wanted, especially when going from one beam to another.
So if you have satellite for internet in one location and another option at the other location, but your satellite plan in hibernation when you are not at the one location.
Keep in mind when placing a plan in hibernation there is no guarantee you will be able to get the same plan when taking it out of hibernation.
Diana, Viasat Employee
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https://help.viasat.com/internet/articles/General/How-to-temporarily-suspend-your-Exede-service
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