Wireless router overcharge!! Help :(

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  • Updated 3 years ago
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An exede installer named David set Exede internet service up at my house. He sold me a wireless router for $50! I had no clue where to buy a wireless router (now I do) and now I see that the same exact wireless router is less than $20 at a few other stores (Walmart, Target, Amazon, etc) What can I do about this? The guy didn't even give me a receipt nor has he emailed me one. Will I be able to return and get a refund back on the wireless router?
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Laura Godinez

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Posted 4 years ago

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Old Labs

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A standard Exede installation doesn't cover installing a wireless router so you're pretty much at the mercy of the installer charging whatever the market will bear and it's going into his/her pocket. So you're probably stuck with dealing directly with the installer; however, one of the moderators here may be able to exert some pressure since it's in their best interest to keep you happy, not frustrated.

Assuming that it was $50 including installation, that's not too far out of line for a proper installation of a "wireless network" - in fact that may even be on the low side. One big box "squad" charges much more. The key phrase here being "proper", which should include properly securing it (yes, that's important even if you are out in the middle of nowhere since it'll prevent other devices you may have from automatically connecting and chewing into you data cap - otherwise you're likely to be back here in a few days asking where all of your data went if on a metered plan), ensuring any devices you have (and want to) can connect through it, and of course providing you with a receipt for services performed. Why is the latter not commonplace courtesy these days regardless of who we deal with?

Unfortunately, most don't realize that installing a wireless router is pretty much an out of the box experience these days. 


               
(Edited)
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Laura Godinez

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I read your comment and I would like to thank you for your response Lab Rescuer. After thinking it over, $50 was an appropriate price for the router especially since the installer set it up for me. The installation was free and all I was charged was just the $50. These replies were really helpful thank you for your time! :)
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JEP

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If he handed you the router in the box for $50 then that's not so cool.  But, if he installed it, got it working with at least one computer and gave you a password, then $50 is very fair.  Either way, like Lab Rescuer said, the router installation is all on the installer.  It is not part of a "standard" Exede install.
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Laura Godinez

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Thank you for your reply JEP, Champion! The installer did set up the wireless router exactly as you mentioned. Like I told Lab Rescuer, it seems that $50 for the wireless router was appropriate. Thank you once again :)
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Larry Lockie

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And....If the installer had to go to the store to buy it, and then sell/deliver it to you, and knows which router to use, the you got a bargain, as opposed to going to the store yourself, and try to find something you most likely haven't a clue how to hook up. The router deal is actually a favor!
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Jim, Champion

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One company I do work for allows me to charge a customer up to 20% over my cost which I think is pretty reasonable. So if I gave $20 for a router and charge you $24 and another $20 for setting it up I am getting pretty close to the $50 you paid. I usually tell a customer that they could drive to Wal-Mart and save a few dollars because I really don't want to spend the time setting it up. I have also encouraged customers to look on the internet to see what they are going for so they know I am not gouging them.

I curious - What is the brand and model of the router? $20 is pretty cheap. The one I use wholesales for about $30 and then I have to pay shipping.  I hope it works for you.
(Edited)
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Laura Godinez

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Hello Jim. Thank you for your reply! The installer didn't let me know that I could go to another store to buy the wireless router at a cheaper price. He said he could bring one over and in the end ended up charging me a flat-out $50 dollars. I haven't received a receipt from him though, is this normal?

The wireless router is a TrendNet N150 Wireless Home Router, I believe.
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Old Labs

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I'd simply follow up with the installer and request a receipt so that you can properly register it for warranty service in the event it's ever needed. But then at less than $20 probably not worth the effort involved once needed.           
(Edited)
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Erika Spencer

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My installer charged 67 bucks for one but he did hook it up.  But it isn't very strong and doesn't reach the other side of the house.  Any one has suggestions for a router?  Does the Apple ones work?
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mferner

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Laura You got ripped off, I got a tplink 300 mbps router for $20 online! It sucks when ppl take advantage of ppl that dont really know nothing about wireless routers!
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Brian Shackelford

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Go see what some of the box stores charge for setting up a wireless router.  Sure, if you are comfortable with networking and know how to set it up it is cheap enough to go buy one, but to say someone got ripped off when they paid less for the device and setup that most people charge just to come out to begin with seems fair.  Just my 2 cents worth.  It is all perspective.  I paid $200.00 to have my rear brakes fixed.  I found out the parts cost about $80.00 total.  Sure I could have fixed it myself for "$80.00" but that doesn't include my time.  I didn't have the time, tools handy, or the place to do it so I paid someone else to do it.  Not too much difference here.

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mferner

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Well mine took literally 5 mins to set up, I had a set up cd and it was easy! so easy anyone can do it and Im No computer expert I just know how to surf the web pretty much! Before I got exede I had dishnet and My installer gave me a free router and installed it! But if all is well Laura Good for you, I just wouldnt have paid $50 for a router! I would have used a ethernet cable to access the internet until I bought a cheaper one!
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Old Labs

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She paid $50 for the router and installation. Many are intimidated by technology and not aware that router installation is pretty much an out of the box experience these days with a confusing array of choices to be made regarding which to actually purchase. Even the big box outlets will attempt to sell you more than you actually need. Installers who do things for free show a tendency to go out of business.      
(Edited)
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Larry Lockie

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Knowing how to set up advanced router has to count for something. For instance setting up Access control, so as to block your Sat TV from eating your Data during your "Normal" time line, but rather forcing it into the Bonus, or unlimited time, ie, 00:00 to 05:00AM.
Not all routers have this feature, and it can be confusing to set up, but it does work!

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