Wireless connection

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  • Updated 3 years ago
On 12-10-15, I had a problem with my internet service. After going over several items with your tech, it was determined that my router was bad. She advised me to connect modem directly to computer and I was able to connect to internet. My question now is, did disconnecting the router do away with my WiFi? I have a Kindle and am unable to download items to it because it says I do not have WiFi. Am I supposed to have WiFi through my satellite service, or must I have a wireless router connected to my computer?
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Rita Feagin

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Rita, unless you have the new 25 Mbps modem (and service), you will need to have a separate wireless modem. You probably have the original Surfbeam2 modem, which does not have WiFi. Is your router really faulty? It is possible that it only needs a factory reset. Sometimes the routers get confused and need to be reset.
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Rita Feagin

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How do I get it reset?
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Spinninghorse, Champion

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Just to add to Steve's reply, if your PC is still connected to your modem, then that is the only device that can have access to the modem/internet. Your modem must be connected to a router for other devices to be able to use the Exede internet service. Exede will have customers with issues connect their modem directly to a PC to rule out their service being the problem. Disconnecting your personal  router does away with wifi to all other devices.
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Rita Feagin

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How do I get it reset?
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JEP

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Google the make/model of your router and download the user manual.  Usually, there is a button on the back or underside that you hold for several seconds.  Keep in mind this will restore all passwords and other settings to the factory defaults.
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Kaotic Technologies

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I meam absolutely no disrespect....but call your grandson over for the day. Or your son......... its going to take you 2 days to figure out what will take them 2 minutes......I just dont want you to get frustrated, you were not raised with all this electronic junk, hehe, but the answers above are gokd ones....just tough if you dont know much about computers.
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LorrieL, Champion

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Kaotic Technologies,  that might be a reasonable option, depending on how Rita happens to feel about it.  But, the problem with asking other people to do things for you is you learn nothing that way, and they aren't always available when you need to fix something.

Being older doesn't mean one can't learn this stuff.  I live alone and have no family in this state....when I got my first laptop I was clueless on just about everything to do with having your own pc/laptop at home or what to do if I had any problems...so I proceeded to slowly teach myself first how to set up a home pc, and then  to fix problems...because I didn't want to have to call people over to help me with every little thing, and the last thing I wanted to do was to have to go find someone to pay to fix things.  It's been 11 years now since then, and I have learned quite a bit, fixed lots of problems, had 3 different laptops and still haven't found a problem I couldn't fix by googling what the problem was and then following instructions.

when I first switched from dial up to satellite internet, I didn't even know what a modem or a router WAS.  But I learned fast -- the installer explained some and the rest I learned in manuals and online.

There is a ton of really good info on the internet designed for people like me, with no computer skills and no tech training.  And good pictures too!  That helps.  Not to mention, I am proud of myself for learning to do these things.  I do like being independent.  And they say learning new things keeps your mind sharper.