Windows update stopped working about Feb 21.

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Windows update stopped working about Feb 21. Error code: WindowsUpdate_80072EFE. Norton Internet Security also unable to complete "live updates". Both work fine when connected to other ISP's. I only have the update problems when using Exede. Anyone have a solution to this problem. My account is not throttled, downloads etc work fine at normal speeds.
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CargoCaptain

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Posted 4 years ago

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Steve Frederick-VS1/Beam314, Champion

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What speed do you get with www.testmy.net running the 12 MB fixed size download test?
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Old Labs (VS1-329-L12FZ)

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80072EFE is typically related to the Windows Update server closing the connection - this could be Exede related; however, you haven't indicated if it's working when connected to other ISPs from the same machines or different machines. If different, you might want to run TDSSKILLER to find any possible rootkits. It can be downloaded from Kapersky at:

Download and run from here

http://support.kaspersky.com/viruses/utility#TDSSKiller

Regardless, probably worth a shot until and Exede moderator comes along and it won't hurt while covering another potential cause for that error.


    
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Exede Kimberly

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Hello CargoCaptain, any luck with the advice provided by Old Labs? You are more than welcome to send your info over to exedelistens@viasat.com as well so that I can see what I can find.
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JEP

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CargoCaptain - Don't know if this is your problem, but I had my wife's Win 8.1 computer set to a Metered Connection and she always had problems with her updates.  I finally figured out that if I turned that feature off, her updates occurred just fine.  I don't think it is supposed to work that way, but that's the way it worked on her computer.  (I didn't have the problem on my computer because mine was hard wired and the Metered Connection option is not available.)

Sometimes if an update fails to install, the whole update process gets constipated and you can't install subsequent updates until you skip/ignore the problematic update.
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CargoCaptain

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www.testmy.net results: Exede results for the 12 MB download test is 500 Kbps. When I connect the same computer to my phone's internet sharing the test result is 20 Mbps. Both Norton live update and Windows Update function fine when connected to the phone. My previous post comment about Windows update and Norton live update working fine when connected to other IPS's was for the same machine. Today's test was conducted twice at about 8:15 AM. Our Exede service seems very erratic, yesterday evening I tested a Utube video and it worked fine, this morning they wont play. I have the exact same problems on three different windows 7 laptops. Do you still suspect a rootkit? I have not run TDSSKILLER yet. Thanks for the replies.
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Old Labs (VS1-329-L12FZ)

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Based on what you've said, probably not a rootkit, but running TDSSKiller would rule out that possibility even if only a remote chance. If not that, you're best bet is to contact Kimberly at the email address above. 
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