wind?

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  • Updated 1 year ago
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  • (Edited)
Why doesn't my Wildblue internet work when it is windy? It is very frustrating when I cannot get on when needed due to wind!!!!! 
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Marilyn

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  • frustrated

Posted 1 year ago

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Stephen Rice, Champion

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It doesn't work because the wind is knocking your dish out of alignment. It will start working again whenever the wind stops.
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Marilyn

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Not a very good excuse.  Our dish is braced in multiple places and does not move around.  Still frustrated!!!!!
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Old Labs (VS1-329-L12FZ)

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Contact customer support using the chat, email or phone options shown at:

https://www.exede.com/contact-us/

Chances are your dish needs to be realigned and more importantly tightened - there are a number of places that must be tightened properly not simply the "braces" to achieve both an optimal signal and prevent movement due to wind. Even a small amount of movement (barely perceptible to the eye) can cause signal loss - I just had mine realigned a month or so ago. Despite paying for the installer visit myself it was well worth the cost and have been trouble free since. Yo can ease the pain of the cost by signing up for EasyCare if you haven't already. 

   
(Edited)
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Brad, Viasat Employee

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Even if the dish is mounted in several places the curve of the reflector plate can catch a strong enough wind head on and get pushed out of alignment. Not as drastic but its kind of like how a trampoline can go airborne if strong winds hit it just right (happened to mine when I was 12 or so and it flew into the powerlines causing a blackout and sparks to fly everywhere...I was a little nervous about storms for a bit after) 

Anyway if you call us we can see if that's the case and as others have said snow can have that effect as well or if you have trees they could be messing with the signal as well
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Marilyn

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Funny- my Directv does not go out in the wind and it is mounted right next to the Wild Blue dish.  Care to comment?
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GabeU, Champion

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Your DTV dish may very well not move or deform as much in the wind and could have more tolerance to that movement and/or deformation, as well.  Though they're both satellite dishes, the type of signal they receive is a bit different.  The Viasat dish is also two way, whereas the DTV dish is one way.    
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Old Labs (VS1-329-L12FZ)

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Care to comment?
Yes, why don't you contact customer support - this isn't a direct support venue.
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VeteranSatUser, Champion

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Exactly right. Lot of different variables between the two.
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Stephen Rice, Champion

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Your Directv dish is smaller and doesn't have yo transmit a signal 22,000 miles into space. That's a big difference.
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Markgc, Champion

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I never have any connection problems when it is windy.  It sounds like your dish isn't securely mounted.
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Markgc, Champion

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I never have any connection problems when it is windy.  It sounds like your dish isn't securely mounted.
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Brad, Viasat Employee

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Definitely try what Old Labs suggested. There's a chance the dish is misalligned as that does cause issues sometimes and I'm willing to bet that might be the case. Call us at 
855-463-9333 and we'll get that sorted.

I did remove your contact information as this is a public and open forum and is not a direct way to contact Viasat customer support. 
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VeteranSatUser, Champion

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Got also be trees or something blowing in the way of the satellites LOS.
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Michael McDowell

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Yep!   Once,  I actual y  watched a signal meter when the wind was blowing branches into the line-of-sight .  You could actually see the signal dropping and the modem was going in and out of lock.  This was on an old WB system.
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VeteranSatUser, Champion

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Just like when it snowed Friday night at my house. Why does the internet cut when it snows? Oh yea, snow covering the dish.

Sometimes you have to do some diagnosis on your own to figure the root cause.
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Stephen Rice, Champion

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My internet quit working a few months back when it snowed in Louisiana.  Once the snow melted off the dish, Viasat was rocking and rolling again.
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VeteranSatUser, Champion

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We northerns don't wait for melting! That coukd take hours or days! Get out the broom. If that doesn't work, get out the torch! Whatever it takes!
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GabeU, Champion

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Snowed here on Friday night, too.  Western, NY.  

Hey, mother nature, it's April!  Cut it out already!!!  
(Edited)
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Brad, Viasat Employee

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lots of MLB Opening Day games got snow it sounds like.
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Stephen Rice, Champion

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Ditto for what everyone else said if you want it fixed. Sign up for Easy Care and have someone come out to realign the antenna.
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GabeU, Champion

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Well, when the wind blows it changes the air density.  The stronger the wind, the "thicker" the air, and the harder it is for that signal to get through.  

And yes, I'm just kidding.  I actually saw some numskull post this once as an answer to a similar question, and the person wasn't joking.  He was being serious, and truly believed it.  SMH.    
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VeteranSatUser, Champion

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Sounds like Hughesnet customer service :).
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Brad, Viasat Employee

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Sometimes it's so thick you can cut it with a steak knife.....oh wait that's tension...
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GabeU, Champion

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Sounds like Hughesnet customer service :).
LOL.  It was on the HughesNet board, but it wasn't one of the reps.  The thread actually ended up being deleted as it started getting nasty due to a couple of individuals.  It was hilarious, though.  Believe me, it took every bit of strength to keep from replying to that post. 
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Steve Frederick-VS1/Beam314, Champion

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Likely that post was by Jab, he comes up with some strange stuff.