Will Exede start producing unlimited internet to their customers?

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  • Updated 5 years ago
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Jonathon Crum

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Posted 5 years ago

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Rebecca LaVell

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I have suggested many times that they roll over at least 10% of the un-used data (Gigs). I believe that we are going to have to do something desperate to get the "Head Honchos" to listen.There main concern is $$$$$$, when it should be about custome service and wanting to keep them happy. I thought that Hughes Net was bad,,,but Exede tops them big time. If I am still living in an area where I need satalite again...it will NOT BE EXEDE. At least with Hughes Net, i was not stuck with a "Cap"...I don't about y'all, but I am paying 81.00 a month for 15 Gs....I don't feel that I should be limited as to how often I may or may not download or do streaming.
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Susan Coulson

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I think Wildblue/Exede should offer something. I can't watch videos until the day before my month starts again or I will get the "warning". I refuse to buy more data and feel that we already pay too much for what we can do. I'm waiting for other options so I can move on to something better. I have been a customer for many years and am tired of not being able to do what I want when I want for the money we pay.
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Bradley Nichols

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Rebecca! Hughes Net has a cap...you must have some private plan, they offer to no one else.
(Edited)
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Ricky Paschall

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The biggest problem, not unlike others internet/cell phone providers, is the advertisement. Of $39.95 per month. Speed is okay, but it is not everything. How many box cars are in NASCAR? The cost of an additional 25GB is $250 + TAX. Ping, Latency and Jitter are important too. Carryover, as mentioned above, should be 100%.
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Donna Mcelhannon

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I called my directv and asked for there internet thinking it would be like dishes internet was..unlimited..well wow..directv didn't even come out a man from exede did and I had no idea whatsoever that it was limited till he was through with his job and it was time to sign the paper. I say Poo on Directv and Exede...they worked
together to dump a big one on me.
(Edited)
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Donna Mcelhannon

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Shame on them!
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Exede Kimberly

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I know this can be frustrating that the new plans are only available to new customers in certain areas. Just as many other Internet service providers do, we are testing our new plans in select areas. Understanding how different plans work in different areas of the country allows us to improve the quality and variety of the plans that we offer and to create a service that matches the changing needs of today’s Internet customers. Hopefully these new plans will be a huge success for many of our customers and we will be able to expand the service plans to everyone. Stay tuned!
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Exede Kimberly

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Barb, I'm sorry our service hasn't been working out for you needs. /: I'd like to help you in any way that I can. Please send us an email to exedelistens@viasat.com and I'll see what I can do for you. Look forward to hearing from you.
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Jim

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Barb, You weren't "forced" to change your life. You "chose" to move to where satellite internet is the best option and Exede is the best satellite ISP service. You have to now choose to learn to live with it or move back to the city.
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Inthesky

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Jim what an incredibly asinine statement. Sometimes situations occur and we have no choice in what we do or where we move.  Get over yourself.
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Jim

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You are right. "Sometimes" people are forced to live where satellite internet is their only option. And I admit I do not know about Barb specifically. But I do believe that "most" of the time living is the country is a choice people have made. And when you make that choice, you must consider all the ramifications like septic tanks, wells, no street lights, no garbage pickups, emergency services, cellular signal strengths, etc. etc. etc. It's all about what trade offs you are willing to make to escape suburbia.
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LorrieL, Champion

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In the sky, PLEASE.  would you please consider toning it down -- you can express your opinions in a way that is just as clear without calling a statement "asinine" or saying completely disrespectful things like "get over yourself".  I happen to agree with the CONTENT of what you said in reply to Jim but I HATE the way you chose to express it.  and I notice that despite how rude you were to Jim he replied in a very civil way, explaining what he said.  
And both of you are correct with regard to some situations...sometimes people have no choice, which may have been the case with Barb...but still, even if you had no choice Barb, it isn't Exede's fault that satellite internet is inherently different than the type of broadband you had before...if exede were a CABLE co and not satellite internet then you would have a huge data allowance compared to what Exede is able to provide with the current satellite techology. 
Satellite came about to fill the gap for people who lived where they couldn't get cable or other kinds of land based broadband...satellite is completely different...
I don't know of anyone who could get cable or fios or DSL who would choose satellite internet over any of those...satellite is really designed for those of use who haven't got those other options...and if you had hughesnet gen4 satellite you wouldn't have any late night free zone..exede is a good company when you lay out the options...but after you have had cable I can only imagine how frustrated you would feel with all this data allowance stuff and all the things you can't do that you could with cable....but I just say, I understand but that isn't exede's fault.
As for me, Jim's right about me...I do choose the country even though it means I can't have better broadband choices......and I have to still carry my garbage to the dump....I am aware of that choice that I made, which is one of the reasons I don't get more angry about my situation...nobody MADE me choose to live where I couldn't get cable or fios...although....when I moved here FIOS wasn't even an option yet....

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