Will the technician call before the show up at my home?

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  • Question
  • Updated 2 months ago
  • Answered
Question on initial visit
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Matt Porter

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Posted 2 months ago

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Will Seemore

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Technicians are 3rd party contractors that don't work for Viasat. They are the luck of the draw I had a handful of tech visits they only called if they were lost or going to be extremely late.
(Edited)
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Matt B, Viasat Employee

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The standard is that techs should call when they are approximately 1 hour out.