Will not pay for suspended service.

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
I was out of work and could not afford to pay Exede in March. Exede suspended my service.  No surprise there, I do not pay, I do not get service - simple and fair. I paid in April. Service restored.  Now, I get a bill for 2 months.  I will not pay for the month my service was suspended.  You provided no service - you get no money.  Simple & fair.
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Dan DaMann

  • 5 Posts
  • 0 Reply Likes
  • like Exede forgot the KY.

Posted 3 years ago

  • 1
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wm4bama, Champion

  • 432 Posts
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Be sure your timing is correct....Exede always charges for a month in advance, so if you paid for April then your next bill may be for May and June...just a guess, but timing of bills is what may be behind this...☺☺
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Diana, Viasat Employee

  • 2422 Posts
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Hi Dan,  Please send your and contact information to exedelistens@viasat.com. We'll take a look.